Tell me about a time you had to complete a job with inadequate resources.
This question reveals how resourceful you are and how adept you are at exhibiting outside-of-the-box thinking. Whether you tapped into resources you weren't aware of before, pushed back a deadline without compromising the core values of an organization, or delegated tasks, this is an opportunity to advertise your merits and make yourself shine.
Detail how you identified an opportunity, and the process you took to implement it. Explain why it was important. Describe the impact it had on the business and your team.
"It all starts with asking questions. Once you have a question, the right question, then your answer will reveal itself with enough determination. So, the trick is to never stop asking questions. Often, this begins with asking what questions you should be asking. For example, if a job with inadequate resources was assigned to me, I'd begin by asking which of those resources brings the most value to the project and make sure they are well incorporated."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
As case managers, we often lack the resources to complete our patients' discharge planning needs. I had a patient who had no insurance and needed home care services. I called 3 different home care companies who each agreed to provide a week's worth of care to the patient. This allowed the patient to get 3 weeks' worth of physical therapy at home.
Jaymie's Feedback
It sounds like you are committed to getting your patients the appropriate resources! Can you discuss how you persuaded the home care companies to provide a week of care in more detail? Did you use communication and negotiation skills that the interviewer would find valuable?
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