Practice 30 Department of Veterans Affairs interview questions covering mission commitment, veteran-centered care, and federal service values.
Question 12 of 30
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
This question tests your ability to take responsibility for your own actions/owning your mistakes and what you learn from them. A sense of self-accountability is a desirable leadership skill that exhibits strength, otherwise, there is little opportunity to learn and grow from one's setbacks. Making mistakes is human. How we deal with and remedy a mistake comes down to exercising good judgment and knowing when asking for help is appropriate. Many times, a person might fear being judged for a mistake they've made. How they confront their fear and the situation is an accurate test of their character.

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Relay a positive experience, providing how the mistake was made, how you dealt with it, and what you learned from it. Detail what you would've done differently and how you avoided repeating it. If you tried to fix the mistake before bringing it to the attention of your superiors, explain why. In this scenario, a good reason would be to not distract your superiors from more important matters, and it was simpler and less exhaustive for you to fix the mistake yourself. If you brought the mistake to their attention, explain that it would've cost them more to have you fix it, whereas the issue could be solved by a superior in a matter of minutes. Avoid defensive posturing and self-aggrandizing. Avoid examples of not protecting the company's assets or compromising the safety of the workplace. Do not deflect blame or point fingers at others on your team. Do not offer excuses. Avoid examples resulting in disciplinary action.

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"Early on, when I was new to leadership, I wanted to win the favor of those on my team. I thought, if I'm well-liked, they'll all perform well for me. But I learned that wasn't the case. Taking a more democratic/participative approach, I allowed several on my team to choose their own tasks, thinking it would act as a motivator. Although I recognize this works well in some situations, it depends on how seasoned you are and being able to say 'no' when it benefits the team to do so. But early on, I let several teammates choose their own tasks. Unfortunately, they did so just to hang with their buddies on the job. They put in the bare minimum because they chose easy work rather than work where their skills would have been put to the test. I've learned the many nuances of this approach since then and prefer taking a more transformational approach these days."

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When I was a new case manager, a patient's family member convinced me that she was going to care for the patient at home. I felt that was not going to be the best option but I said ok if you are sure. She declined home care and I felt that at least a nurse should come to do an assessment. However, she declined. I called the next day to check on the patient. The daughter (caregiver) said you are right this is too much. I need help. I called the physician and got home care set up with a PT nurse and aide. In the future, and from that day forward, I got the family member to come in and take care of the patient for 24 hours while in the hospital to make sure that they could care for the patient at home. This was an eye-opener for some family members and they agreed to placement.

Jaymie's Feedback
This is a good example to share with the interviewer; you did a nice job providing context to the situation. Remember to answer all parts of the question about what you learned and what you would do differently in hindsight.
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Written by Kevin Downey
30 Questions & Answers • Department of Veterans Affairs

By Kevin

By Kevin