Practice 30 Delta Air Lines interview questions covering customer service, safety protocols, and airline operations.
Question 15 of 30
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Have you been asked to change your priorities on a dime? How do you react to this kind of shift in priorities? Assure the interviewer that you are able to respond in a professional manner when it comes to sudden changes.

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"In my current role, our schedule is changed on a regular basis and always at short notice. I have been able to adapt very well to these frequent, sudden changes."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"The airline industry is full of sudden changes, most frequently, when flight times are changed. This affects everyone's schedule when it happens. I am able to roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made."

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I shift my priorities every day when I check in at my internship shift at LAX. Customers need their questions answered and I have found myself over time fulfilling their inquiries.

Amanda's Feedback
This is a good start, but consider drilling down to choose a specific scenario rather than your general work environment. You can enhance this answer by talking about a specific situation you handled that could not have been planned for in advance and that you were able to successfully resolve. You can also talk about how you've prepared to handle a similar situation if it occurs again in the future. The interviewer may also be looking for information about how you made changes going forward that can help you respond effectively to sudden changes or evolving priorities.
Prepare for behavioral scenarios and service excellence questions Delta interviewers prioritize.
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Written by Rachelle Enns
30 Questions & Answers • Delta Air Lines

By Rachelle

By Rachelle