The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
How you face unexpected difficulty can say a lot about your character. Talk to the interviewer about a time when you have faced an unexpected difficulty. How did you handle the situation?
"The biggest difficulty that I have faced was my unexpected lay off during the last recession. I had to adapt to a new economy and search deep for other skills and opportunities. I was able to earn enough to avoid financial strain and am quite proud of my ability to be versatile when required."
"I face unexpected difficulty frequently in my current position. The company is in financial strain and some days we are not able to deliver the customer experience that we should. I overcome this by giving everything I have when it comes to service. I strive to leave a good impression."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
Unexpected difficulties are a fact of life. I encountered a difficulty when I was working for ABM, formerly AirServ, as a shift lead. I was charged with assisting a guest in filing a complaint against another agent. I made the guest's complaint a priority and was able to find a solution for both parties. I strive for client and coworker satisfaction.
Amanda's Feedback
I appreciate the fact that you have used a customer service example to answer this question because providing excellent customer service is a big part of the role you're applying to. Consider giving this answer more impact by talking about the actions you took to provide exceptional service in a difficult situation such as exploring the customer's situation with empathy, actively listening, helping him or her to remain calm, and accurately documenting the issue. Then, wrap up your answer by sharing the positive outcome you were able to achieve by resolving the problem. This shows the interviewer that you can handle difficulties, especially those that impact customers, in a positive manner.
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