QUESTION 14 OF 30

How would you react if a Comcast customer threatened to cancel their cable?

If you have ever worked for a cable provider, you know that customers cancel, or threaten to cancel their cable, every day. The reasoning behind this could be budgetary, or they feel they don't watch television enough. Maybe they are dissatisfied with the service and want to check out a competitor.

The interviewer wants to see that you have the ability to dig and troubleshoot when it comes to these types of customer interactions. Discuss the action that you would take, to save the customer.

"If a customer were to threaten to cancel their cable, I would first find out why the change of heart. Once I had a solid understanding, then I could present viable solutions. For instance, if the customer needed to tighten up on their spending, I could check which specials we had going, and offer them a temporary discount. One thing I have noticed about Comcast is that you offer very flexible cable packages so I do not doubt that there would be a great solution for nearly every customer who needed to tweak their current cable package."

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Comcast Mock Interview

How would you react if a Comcast customer threatened to cancel their cable?

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30 Comcast Interview Questions & Answers