QUESTION 20 OF 30

What would you do if you were running late for an alarm installation appointment?

This question is a customer service based inquiry. Although you may not yet know Comcast's policy when it comes to schedules running behind, the interviewer wants to see that you have a solid understanding of what a customer would expect from you. Discuss how you would handle the appointment if your day were running behind.

"I do not like to run behind, so I hope this would rarely happen; although, I do know that circumstances can go beyond our control at times. If I were running late for an alarm installation appointment, I would call the customer directly to explain the situation. I would do my best to offer a more accurate window of time, offering to reschedule if that did not suit them."

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Comcast Mock Interview

What would you do if you were running late for an alarm installation appointment?

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30 Comcast Interview Questions & Answers