QUESTION 9 OF 30
How do you feel about having your inbound calls monitored or recorded?
Nearly all cable providers will have a call-center where their calls are monitored and recorded. If you land a job in this type of environment, you will likely be required to sign an agreement related to disclosure and privacy. Let the interviewer know that you are comfortable with having your calls recorded and that you understand why this practice is in place.
"I believe all businesses should record their incoming and outgoing calls; to help with training new employees, and as a way to protect both Comcast and the customer. Rest assured, you would have my complete consent to record my customer-service calls."
