QUESTION 15 OF 30

How comfortable are you upselling a customer on their internet package?

Upselling is a considerable part of profits for any internet service provider. Internet packages come in all types and are usually related to upload and download speeds, amount of data allowance per month, and are sometimes even bundled with mobile or television options. Speak about your level of comfortability when it comes to upselling customers on faster internet speeds and other service options.

"I have been cleverly upsold on products in the past and believe there is an art to it. I look forward to receiving sales training, to learn how to influence customer purchases. So long as the upsold items are ones that I know the customer will love having, I am happy to upsell them. For instance, if the customer has a home-based business I know 100% that they would benefit from faster internet speeds."

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How comfortable are you upselling a customer on their internet package?

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