When it comes to helping our customers, is it more important to have technical knowledge or excellent customer service skills?

This question is an opinion based query so there may not be a right or wrong answer; however, the interviewer wants to see that you believe there is importance in a healthy balance of both. You can deliver excellent customer service but it the customers' internet remains slow or down, they will not be happy. On the flip side, if you send in a rude technician to fix their internet connection, they will not be pleased with the level of service. Discuss the importance of balance between technical knowledge and customer service delivery.