Comcast Mock Interview
Practice 30 Comcast interview questions covering customer service, technical skills, and sales scenarios.
Question 2 of 30
Would you violate Comcast company policy to make a customer happy?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Your response to this honesty based question will show the interviewer your level of awareness when it comes to the delicate balance of 'the customer is always right' and what is good for the company.
Chances are, should you be the successful candidate, Comcast will train you and provide you with evident boundaries when it comes to customer retention. Mention that you are eager to learn their customer retention strategies and that you will respect the boundaries given to you, in this role.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I do not believe that violating company policy is necessary since the policy is in place for good reason. If I could not make a customer happy within the parameters given to me, I would escalate the situation to my manager. If there was further flex available, I believe my management team could find a way."
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Anonymous Answer
Customers are very important but under no circumstances will I violate company policies to please a customer.
When I signed the contract to join I agreed to respect these policies at all times.
Rachelle's Feedback
You are firm in your beliefs and integrity, which the interviewer should appreciate! How would you go about making the customer happy, without breaching any policy?
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