Comcast Mock Interview

Practice 30 Comcast interview questions covering customer service, technical skills, and sales scenarios.

WRITTEN BY RACHELLE ENNS

QUESTION 2 OF 30

Would you violate Comcast company policy to make a customer happy?

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

How to Answer

Your response to this honesty based question will show the interviewer your level of awareness when it comes to the delicate balance of 'the customer is always right' and what is good for the company.

Chances are, should you be the successful candidate, Comcast will train you and provide you with evident boundaries when it comes to customer retention. Mention that you are eager to learn their customer retention strategies and that you will respect the boundaries given to you, in this role.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Example Answer

"I do not believe that violating company policy is necessary since the policy is in place for good reason. If I could not make a customer happy within the parameters given to me, I would escalate the situation to my manager. If there was further flex available, I believe my management team could find a way."

Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.

Anonymous Answer

Customers are very important but under no circumstances will I violate company policies to please a customer.
When I signed the contract to join I agreed to respect these policies at all times.

Rachelle's Feedback

You are firm in your beliefs and integrity, which the interviewer should appreciate! How would you go about making the customer happy, without breaching any policy?

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30 Comcast Interview Questions & Answers

Jump to any question in the set.

01 Have you ever worked in a call center environment? ~COMCAST 02 Would you violate Comcast company policy to make a customer happy? ~COMCAST 03 How would you help a Comcast customer with no dial tone on their home phone? ~COMCAST 04 Where do you believe the future of home phone service is headed? ~COMCAST 05 How would you rate your technical knowledge, when it comes to cable services? ~COMCAST 06 Home phone service is a competitive industry. What can we do to stand out from our competitors? ~COMCAST 07 Do you have experience in direct sales? ~COMCAST 08 In your opinion, what are the most critical steps to troubleshooting a cable-related technical issue? ~COMCAST 09 How do you feel about having your inbound calls monitored or recorded? ~COMPETENCY 10 We offer a range of monitoring services. What are they? ~COMCAST 11 When it comes to helping our customers, is it more important to have technical knowledge or excellent customer service skills? ~COMCAST 12 What do you believe are the biggest privacy risks an internet user faces today? ~COMCAST 13 What are your thoughts on illegal media or content downloading? ~COMCAST 14 How would you react if a Comcast customer threatened to cancel their cable? ~COMCAST 15 How comfortable are you upselling a customer on their internet package? ~COMCAST 16 Have you ever used Comcast as your cable provider? If so, what has been your experience? ~COMCAST 17 What is the first thing you would do to put a customer at ease if they were upset about their cable service? ~COMCAST 18 How would you approach selling home phone services in the age of smartphones? ~COMCAST 19 If Comcast asked you to approach three customers today, about a home phone line, where would you begin? ~COMCAST 20 What would you do if you were running late for an alarm installation appointment? ~COMCAST 21 What do you feel is the biggest advantage cable has over online streaming services? ~COMCAST 22 If a customer called in to report a slow internet connection, how would you help them? ~COMCAST 23 How has the home monitoring industry changed, with the introduction of AI? ~COMCAST 24 Have you ever used Comcast as your internet service provider? If so, what has been your experience? ~COMCAST 25 How would you explain home monitoring to someone with little technical knowledge? ~COMCAST 26 Name for me one objection you might receive from a Comcast mobile phone customer, and how you would overcome it to make a sale. ~COMCAST 27 Who are the biggest competitors of Comcast and how do we stand out from the rest? ~COMCAST 28 Walk me through your technical support experience. ~COMCAST 29 Do you believe that the mobile services of Comcast are competitively priced? ~COMCAST 30 What are your salary expectations? ~COMCAST

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Rachelle Enns

Written by Rachelle Enns

30 QUESTIONS & ANSWERS · COMCAST