QUESTION 2 OF 30

Would you violate Comcast company policy to make a customer happy?

Your response to this honesty based question will show the interviewer your level of awareness when it comes to the delicate balance of 'the customer is always right' and what is good for the company.

Chances are, should you be the successful candidate, Comcast will train you and provide you with evident boundaries when it comes to customer retention. Mention that you are eager to learn their customer retention strategies and that you will respect the boundaries given to you, in this role.

"I do not believe that violating company policy is necessary since the policy is in place for good reason. If I could not make a customer happy within the parameters given to me, I would escalate the situation to my manager. If there was further flex available, I believe my management team could find a way."

Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.

Anonymous Answer

Customers are very important but under no circumstances will I violate company policies to please a customer.
When I signed the contract to join I agreed to respect these policies at all times.

Rachelle's Feedback

You are firm in your beliefs and integrity, which the interviewer should appreciate! How would you go about making the customer happy, without breaching any policy?

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Would you violate Comcast company policy to make a customer happy?

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