Comcast Mock Interview

Practice 30 Comcast interview questions covering customer service, technical skills, and sales scenarios.

Question 28 of 30

Walk me through your technical support experience.

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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

If you have experience in a technical support role, the interviewer would like to know about the training you have received, the types of issues you have helped customers with and the overall environment. For instance, if you worked in a call-center offering tech support, you could discuss the call volume you worked with and the tier in which you operated.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"A couple of years ago I worked as Tier II support for another mobile service provider. I would take approximately 20 incoming calls per day, escalated by the Tier I customer support professionals. Often the calls were based on lost networks, security breaches, and device troubleshooting."

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30Comcast Interview Questions & Answers

1.Have you ever worked in a call center environment?

2.Would you violate Comcast company policy to make a customer happy?

3.How would you help a Comcast customer with no dial tone on their home phone?

4.Where do you believe the future of home phone service is headed?

5.How would you rate your technical knowledge, when it comes to cable services?

6.Home phone service is a competitive industry. What can we do to stand out from our competitors?

7.Do you have experience in direct sales?

Comcast Mock Interview

Walk me through your technical support experience.

30Comcast Interview Questions & Answers

1.Have you ever worked in a call center environment?

2.Would you violate Comcast company policy to make a customer happy?

3.How would you help a Comcast customer with no dial tone on their home phone?

4.Where do you believe the future of home phone service is headed?

5.How would you rate your technical knowledge, when it comes to cable services?

6.Home phone service is a competitive industry. What can we do to stand out from our competitors?

7.Do you have experience in direct sales?

8.In your opinion, what are the most critical steps to troubleshooting a cable-related technical issue?

9.How do you feel about having your inbound calls monitored or recorded?

10.We offer a range of monitoring services. What are they?

11.When it comes to helping our customers, is it more important to have technical knowledge or excellent customer service skills?

12.What do you believe are the biggest privacy risks an internet user faces today?

13.What are your thoughts on illegal media or content downloading?

14.How would you react if a Comcast customer threatened to cancel their cable?

15.How comfortable are you upselling a customer on their internet package?

16.Have you ever used Comcast as your cable provider? If so, what has been your experience?

17.What is the first thing you would do to put a customer at ease if they were upset about their cable service?

18.How would you approach selling home phone services in the age of smartphones?

19.If Comcast asked you to approach three customers today, about a home phone line, where would you begin?

20.What would you do if you were running late for an alarm installation appointment?

21.What do you feel is the biggest advantage cable has over online streaming services?

22.If a customer called in to report a slow internet connection, how would you help them?

23.How has the home monitoring industry changed, with the introduction of AI?

24.Have you ever used Comcast as your internet service provider? If so, what has been your experience?

25.How would you explain home monitoring to someone with little technical knowledge?

26.Name for me one objection you might receive from a Comcast mobile phone customer, and how you would overcome it to make a sale.

27.Who are the biggest competitors of Comcast and how do we stand out from the rest?

28.Walk me through your technical support experience.

29.Do you believe that the mobile services of Comcast are competitively priced?

30.What are your salary expectations?