QUESTION 1 OF 30

Have you ever worked in a call center environment?

Most cable service companies will have call-center hubs where customers can call in to change or cancel their services, report technical difficulties, and make payments. Talk to the interviewer about any exposure you have in a call-center environment, along with any formal training you have received. If you do not have experience working in a call-center environment, mention a bit about your phone skills, and your customer service experience in general.

"I worked for a cable competitor about two years ago, as an outbound telephone agent. My focus was on new customer acquisition as well as upgrading the services on existing accounts. I made about 200 calls per day with a 15% conversion rate. My target was 12%, so I am happy to say that I always exceeded these goals."

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Anonymous Answer

Yes, I started my technology career in a call center in 2014.

Rachelle's Feedback

Good start! Try offering up details on this role (your job title, responsibilities, training, size of the center, call volume, etc), and any related successes.

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