Cintas Corporation Mock Interview
Practice 31 Cintas Corporation interview questions covering service excellence, safety culture, and customer relationships.
Question 24 of 31
Tell me about a time when you used good judgement and logic to solve a problem.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer wants to hear about a particular situation where you used good judgment to solve a work-related problem. Be sure to showcase your logic and reasoning abilities. Share a brief overview of the problem, discuss the pro/cons of each decision you could have made, and tell the interviewer why the solution you chose was the best.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Just yesterday I had a customer who was upset because our sales associate would not refund a service that the customer had already used in full. She was outside of the 14 days return policy as well. I am the manager, so I stepped in to alleviate the situation. By showing the customer that I could meet her in the middle, she was able to calm down and reason with me. I did not refund her the full price; however, I offered her a 25 in service credit. I know this will cost my company mere dollars and, in the end, I had a happy customer again."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I had a customer who was unhappy with his purchase (the service in question cost over 20k). He then was unhappy with the way in which the arbitration process was heading, and although my team all said just to let him be and have him work with our Director of Operations to resolve the issue, I knew that I could lose a customer over a one time issue. I mediated the call, allowed him to air his grievances, and assured him that we would work together to solve the issue."
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Recently, a rather displeased customer had presented me with an issue with past products they had purchased. After learning about the past issues, I informed them on our improvements and how these improvements would suit their needs. This led to the customer becoming more comfortable, and I reassured them that they would have a better experience the second time around. The customer later called me to tell me how happy they were that they gave us a second chance and would recommend us.
Rachelle's Feedback
This response is a good start; however, it would be best to add specific details in the places where there are current generalizations (past issues, past products, better experience). Do what you can to bring this story example to life for the interviewer.
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