Cintas Corporation Mock Interview
Practice 31 Cintas Corporation interview questions covering service excellence, safety culture, and customer relationships.
Question 9 of 31
Customer service is our top priority at Cintas Corporation. What is your customer service philosophy?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Because Cintas Corporation puts so much effort into their customer service reputation, the interviewer needs to be confident that your customer service values align with theirs. Be sure to research the Cintas Corporation website and take note of any keywords they use when it comes to their customers. Match your language with theirs.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I noticed on your website that you put a lot of value into your customers by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"As overused as this phrase may be, 'Service with a smile' has always been my customer service philosophy. Very few people can resist a great smile and a friendly interaction! Friendliness warms customers up, makes them more inclined to work with you, and also diffuses a conflict quickly."
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Anonymous Answer
Customer service is extremely important, and I believe you need to find your customer's wants and needs and deliver on them with the strengths of the company's products and services to match what they are looking for. This goes above just being kind and personable and involves a genuine need to fulfill the customers wants.
Rachelle's Feedback
This response is a good start! I recommend avoiding 'you' statements. Ensure your answer is personalized by using 'I' language. Also, be ready to provide an example of your customer service philosophy in action :)
Anonymous Answer
What makes Cintas stand out from competitors is its unrivaled customer service. It's so important for the customer to feel heard and understood. Good customer service is more than friendliness. Earning their trust and ensuring the customer that you have a genuine understanding of their needs now and in the future makes excellent customer service.
Stephanie's Feedback
You touch on several important key points here, but I suggest personalizing your response to make it more impactful and memorable. What is your customer service philosophy? Can you share a specific example of a time when you went above and beyond for a client or customer? What does good customer service look like in action for you? Personalizing this response will take your answer from good to great!
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