When a problem arises, what is your first reaction?
The interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react will significantly determine how you fit with the team at Cintas Corporation.
Perhaps your computer crashes, and you realize you may have just lost all of your hard work. Or maybe you are limited on time and have a deadline rapidly approaching. Demonstrate to the interviewer that you take a very methodical approach to problem-solving, rather than reacting in an impulsive way when a problem occurs.
"When a major problem arises, my first instinct is to take a step back and absorb what just happened. I then go into "
"I have taught myself to become much calmer with my first reactions when problems arise. Now, I will step back and review my options for solving the problem rather than allow myself to become frustrated."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
When a problem arises, the first thing I do is identify the problem. After learning about the problem, I try to discover the why for the problem. I dig deep into the frame of the problem and then look for solutions. Once the solution is found, I create a POA and take steps to rectify the problem. Once the problem is solved, I revisit the issue and plan to find ways to avoid the same problem in the future.
Rachelle's Feedback
Good framework! Do you have an example of a time when you took this approach? Remember, it is much more effect to 'show' vs. only 'tell.'
Unlock all 31 Cintas Corporation questions
Master questions about Cintas's service-driven culture and operational standards.
Get Started