At Cintas Corporation we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?
The interviewer would like to know if you are an engaged employee; offering suggestions and providing more profound thought when it comes to processing improvement in the workplace. Give an example of a time when you suggested an improvement in the workplace. It can be big or small! Did anything significant come out of your suggestion?
"Last year I made a recommendation for our office to incorporate a recycling program. We were going through a lot of single-use coffee pods. It bothered me how wasteful it all seemed. I presented a spreadsheet to my supervisor comparing the single-use pods vs. investing in a built-in coffee machine. The savings over two years were significant, and my boss has now presented my idea to our head office. It feels nice to be heard in the workplace, so I continue to keep my eyes out for opportunities for process improvements."
"I made some recommendations for change in our CRM system. The suggestions were surrounding how items received documentation and how outstanding tasks became highlighted. Our head office made the changes and a lot of people in our office commented on how much they liked the changes."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
In my last position, the company had an archaic lead management system, and I had a few ideas about how to improve it. The system that I created required customers to input their information into a system which, in turn, sent the information to a sales representative. In their current system, leads sat in a box on an administrative assistant's desk waiting for the sales representatives to pursue them. Sending leads directly to a sales representative in a round-robin format enabled leads to be processed in a more timely manner, generating a 23% year-over-year increase in sales.
Rachelle's Feedback
Yikes the former system you mention was archaic, indeed! You tell a terrific story with a tangible success in the end. The part that I felt was missing was between recognizing the need, and choosing to how approach a solution. Did you create/code the new system from scratch, or did you research and choose a SaaS provider?
Unlock all 31 Cintas Corporation questions
Master questions about Cintas's service-driven culture and operational standards.
Get Started