Cintas Corporation Mock Interview
Practice 31 Cintas Corporation interview questions covering service excellence, safety culture, and customer relationships.
Question 5 of 31
At Cintas Corporation we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer would like to know if you are an engaged employee; offering suggestions and providing more profound thought when it comes to processing improvement in the workplace. Give an example of a time when you suggested an improvement in the workplace. It can be big or small! Did anything significant come out of your suggestion?
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Last year I made a recommendation for our office to incorporate a recycling program. We were going through a lot of single-use coffee pods. It bothered me how wasteful it all seemed. I presented a spreadsheet to my supervisor comparing the single-use pods vs. investing in a built-in coffee machine. The savings over two years were significant, and my boss has now presented my idea to our head office. It feels nice to be heard in the workplace, so I continue to keep my eyes out for opportunities for process improvements."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I made some recommendations for change in our CRM system. The suggestions were surrounding how items received documentation and how outstanding tasks became highlighted. Our head office made the changes and a lot of people in our office commented on how much they liked the changes."
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In my last position, the company had an archaic lead management system, and I had a few ideas about how to improve it. The system that I created required customers to input their information into a system which, in turn, sent the information to a sales representative. In their current system, leads sat in a box on an administrative assistant's desk waiting for the sales representatives to pursue them. Sending leads directly to a sales representative in a round-robin format enabled leads to be processed in a more timely manner, generating a 23% year-over-year increase in sales.
Rachelle's Feedback
Yikes the former system you mention was archaic, indeed! You tell a terrific story with a tangible success in the end. The part that I felt was missing was between recognizing the need, and choosing to how approach a solution. Did you create/code the new system from scratch, or did you research and choose a SaaS provider?
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