Cintas Corporation Mock Interview
Practice 31 Cintas Corporation interview questions covering service excellence, safety culture, and customer relationships.
Question 15 of 31
Sometimes the services and packages offered at Cintas Corporation can be confusing to new clients. How do you explain complicated concepts to those who may not understand?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer wants to know that you are capable of explaining complex ideas without being condescending to your co-workers or talking over their heads. Give the interviewer an example of how you break down information to make it more easily digestible for the average person.
Think of a presentation about a complex topic, as a proposal to solve a challenging problem. The solution may seem obvious to you, but everyone else in the room is scratching their heads trying to figure out what you're talking about. When you can define key terms and phrases to make them more relevant to your audience, you have skill! Not everyone can do this.
Prepare an example that demonstrates your communication skills and your ability to convey complex information in easy to understand terms.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I find that when there is a complicated concept to teach, visual aids are always the way to go. Did you know that 65% of people are visual learners and that presentations with visual components are 43% more persuasive? I took a course on creating effective info-graphics and will often implement those in my presentations."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I use the K.I.S.S method...Keep it simple, silly! If you cannot explain it simply, you do not understand it well enough. I recently rolled out a complex compensation plan with many anomalies. I took the approach to share a broad overview and provide detail for reference. I often try to make analogies or share complex information in the form of a story."
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First, I would take the time to learn about the customer and their needs and wants. After this, I can then speak with them about the best options that the company offers. I will show them each part of the service package that will benefit their needs, looking back to assure that each of their concerns has been appropriately addressed.
Rachelle's Feedback
Fantastic! Your answer shows a strong dedication to solution-based selling. If you have sales training in this approach, it would be a significant point to mention.
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