Can you tell us about a time you went above and beyond for a customer.
Describe a complicated situation where you identified an opportunity to satisfy a customer's needs. Detail the logic behind your course of action, what separated this example from your daily routine, and how you exceeded their expectations. Focus on the impact of your decision making and how it translates to their core values.
There was an elderly woman standing outside waiting for a cab for almost a half hour. It was snowing. I stepped out to check in on her. After discovering what happened, I ordered her a rideshare car from my app and they picked her up in minutes. Next time she came by, she brought me cookies.
They want to know the scope of your work ethic regarding customer service. They're probing whether you perform solely within the job description versus embracing the ideology of customer service.
