1. Tell us about a time you had an upset customer. How did you handle it?
2. Tell us about a strategic decision you made without clear data or benchmarks.
3. Tell us about a time you worked on an initiative or goal and indentified a growth opportunity for something bigger.
4. Tell us about a time when you were unsatisfied with the status quo
5. Describe a time you took on work outside your comfort zone.
6. Can you tell us about a time you experienced conflict with a co worker, and how you dealt with it.
7. Have you ever successfully implemented a cost-cutting strategy?
8. What's the biggest lesson you've learned from a mistake you made?
9. If you could have 3 dinner guests, from any point in time, who would they be and what would you serve them for dinner?
10. Can you tell us about a time you went above and beyond for a customer.
11. Can you tell us about a time when you missed a project deadline?
12. What's your definition of a successful shift on any given day?
13. Tell us about a time when you had to research something to make you more efficient at your job.
14. Describe a time you disagreed with a situation or decision that came down from above? How did you respond.
15. Can you describe a time in which you made an unpopular decision.
16. What does Customer Service mean to you?
17. Describe a time when you didn't have enough resources to do something you felt was important but found a creative way to get it done.
18. Provide a specific example when you mentored a team member and through your guidance a positive outcome was achieved.
19. Describe the best manager you've ever worked with? What made their management style stand apart?
20. Describe a time you didn't think you were going to fulfill a promised commitment.
21. Tell us about a time you made a calculated decision in response to an urgent situation
22. What is the first thing you do to start your workday?
23. How do you go about delegating work to your employees?
24. Give an example of a complex problem solved with a simple solution.
25. Describe a situation where you made an important business decision without consulting your manager
26. Tell us about a time you worked on a big project with little notice or preparation.
27. Tell us about a time where you had a challenging project. What was the outcome?
28. Tell us about a time you worked with a difficult or disruptive person, (client, manager, or coworker). How did you handle the situation? What was the outcome?
29. Why is system implementation important to you?
30. Give us a specific example of when you implemented a new system.