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Chanel Mock Interview

Question 7 of 35 for our Chanel Mock Interview

Chanel was updated by on July 22nd, 2023. Learn more here.

Question 7 of 35

What would you do if a client asked you about a product or service and you were unsure of the answer?

"If I had a client ask me about something that I didn't know enough about, I would find the answer for them before giving a potentially false answer. I am okay with admitting when I don't know something and love learning new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."

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How to Answer: What would you do if a client asked you about a product or service and you were unsure of the answer?

Advice and answer examples written specifically for a Chanel job interview.

  • 7. What would you do if a client asked you about a product or service and you were unsure of the answer?

      What You Need to Know

      The interviewer wants to assess your communication and problem-solving skills and see that you know where to ask for help when needed. They also want to see that you would be honest with the client and tell them you were unsure of the answer, but you will find the answer to their question and get back to them. The interviewer does not want to hear that you would bluff your way through your response, which could ultimately tarnish Chanel and its brand.

      Let the interviewer know that when a client asks you a question about a product, and you are unsure of the answer, you would first thank them for their question and let them know you would need to research the answer further. You would then take the necessary steps to find the correct information, such as consulting with a supervisor or checking your company's resources. Describe how it is essential that you provide accurate and helpful information to your clients, and taking the time to find the correct answer is crucial in maintaining their trust and satisfaction.

      Written by Krista Wenz on July 17th, 2023

      1st Answer Example

      "If I had a client ask me about something that I didn't know enough about, I would find the answer for them before giving a potentially false answer. I am okay with admitting when I don't know something and love learning new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."

      Written by Krista Wenz on July 17th, 2023

      2nd Answer Example

      "I plan to know everything possible about your products, so I can assure you this would not happen to me very often! Should it happen, I would utilize all of the resources available or ask a coworker or manager for assistance. I would never give incorrect information or mislead a client in any way. Once I have gathered all the necessary information, I would provide the client with a clear and concise answer to their question. It's important to be honest and transparent with, even if it means admitting that I don't have all the answers upfront. In the end, it's about building trust and providing the best service possible."

      Written by Krista Wenz on July 17th, 2023

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "Honestly, I would answer them with what I feel is the best answer and If I feel like I can't do that, then I will say "let me make sure before I give you the wrong information!""

      Marcie's Feedback

      Nice! It's great that you would be honest and then go find out the correct answer. Don't forget to remind the interviewer that it's important to you, to be honest, and to provide accurate information to customers. Also, consider mentioning that you would find out the information as quickly as possible so the customer receives a timely resolution to their issue. Good job!

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