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Calvin Klein Interview
Questions

30 Questions and Answers by
| Jordan Henry is a resume specialist with additional experience in career development and cover letter writing.

Question 1 of 30

Why is this job with Calvin Klein right for you at this time in your career?

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Calvin Klein Interview Questions

  1. 1.

    Why is this job with Calvin Klein right for you at this time in your career?

      A career at Calvin Klein affords you opportunities to help us build on our long history as one of the largest apparel companies in the world. We believe that the secret of our success for so many years is our employees, and that's why we are committed to their personal and professional growth. We pride ourselves on our high retention rates and long associate tenure -- if you're looking to build a career in the retail industry, we want to meet you. What are your personal career goals? How can this role at Calvin Klein help you meet those goals?

      Jordan's Answer #1

      "I've been working in the retail industry for a little over two years, and I'm ready to take my career to the next level. It's become clear to me at my current store that I wasn't going to have an opportunity to progress, which is why I'm so excited about the possibility of beginning with Calvin Klein. I truly want to build a full career in the retail industry, and there are a lot of different areas I'm interested in. I'm hoping that this position will provide me with the opportunities to learn more about the business-side of the industry so that I can gain a better understanding of where I want my career to take me in retail."

      Jordan's Answer #2

      "My long-term goal is to become a personal shopper. I love getting to know customers on a personal level and understanding their interests, lifestyle, career, and wardrobe objectives. I'm very hopeful that this position with Calvin Klein will help me make the connections I need to help me meet this goal, and I would especially love to talk about any opportunities to become a personal shopper through Calvin Klein."

  2. 2.

    How do you handle situations that could cause you to be late or miss work?

      Proper planning will get you far, but sometimes life happens, and you'll need a plan B. Think about some of the variables in your life that could affect your ability to arrive on time for work. Sick children, traffic, car breakdowns... the list goes on. It may not be possible for everything to work out so smoothly, getting your shift covered or still making it to work on time. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise.

      Jordan's Answer #1

      "I stay calm and composed when issues arise. My dad got rear ended one time when driving me to school. I texted my friend to see if she could tell my teacher what happened. I explained the situation to my teacher when I got to class. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift."

      Jordan's Answer #2

      "I hope never to be late! When I started working at a restaurant at sixteen years old, we were taught the adage of 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but there are unforeseen circumstances that can arise. I handle surprises using common sense and keeping courtesy to others top of mind."

  3. 3.

    Personality fit is important to us at Calvin Klein. How would you describe your personality?

      At Calvin Klein, we embody authenticity and embrace individuality, and we work hard to create an inclusive environment where every individual is valued and empowered to be themselves at work. Talk to the interviewer about your personality. What makes you uniquely suited for a role on our team?

      Jordan's Answer #1

      "I think the most essential thing about my personality is my creativity. I'm artistic by nature, but my creativity extends deeper than that: I love to solve problems and 'think around corners.' I think that's a valuable kind of creativity, especially in the retail industry where every day there's a new problem to solve or challenge to overcome. I'm glad to know that Calvin Klein values innovative minds that naturally dream up solutions to problems and new ways of doing things."

      Jordan's Answer #2

      "I've been told I have a really engaging personality -- people tend to open up to me very quickly, and it's easy for me to make genuine, lasting relationships with people after only a few minutes. I do try to be warm and open when I meet new people, and it really energizes me to form new relationships with customers and coworkers. That's how I've build solid client relationships with customers at my current store, and I know I could bring that same level of emotional engagement to my work at Calvin Klein."

  4. 4.

    Take me through your career history in retail and elsewhere. What was the most challenging position you have held? Which was your favorite, and why?

      At Calvin Klein, 1 year of retail experience is preferred, though not required. It's more important that we know that each of our employees have the skills and passion to meet their goals and serve our customers. Talk to the interviewer about your career and how it has prepared you for a role at Calvin Klein.

      Jordan's Answer #1

      "I've only been in retail for about six months, but I love it so far. The transition was really difficult at first -- I wasn't a very confident communicator, and I was nervous about being too pushy when I was trying to sell things to customers. But now I love it! I enjoy the process of getting to know a customer and figure out exactly how I can help them find what they're looking for. I'm excited to stretch myself in this new role at CK -- I'm always looking for a new challenge, and I think this position would be just the thing I need to take my career to the next level."

      Jordan's Answer #2

      "I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it so challenging because it was a different industry than I was accustomed. I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."

  5. 5.

    Tell me 3 qualities you possess that make you a strong fit for this position with Calvin Klein.

      Individuality is one of our foundational values here at Calvin Klein, and we want our employees to feel free to be their truest selves at work. What are some qualities that make you stand out as an individual and as an employee? How do you bring your individuality to work?

      Jordan's Answer #1

      "I would describe myself as a great listener, a high achiever, and a goofball with a quirky sense of humor. I've been in the retail industry for four years now, and I think all three of these qualities are really important to the way I approach customer service and accomplishing tasks. My quirky humor, especially, is something that customers tend to respond to, and it's helped me make a lot of friends in my workplaces over the years."

      Jordan's Answer #2

      "If I had to describe myself in three words, I would say Intuitive, Thoughtful, and Diligent. I have a sixth sense about customers' needs, and I always try to anticipate those needs so that customers are pleasantly surprised at the level of service they're receiving. It's little things like adding accessories I think they'll like to their fitting rooms, or giving a genuine compliment about an item they're wearing or their overall look. I think customers respond to genuine thoughtfulness and connection instead of just being 'sold' to."

  6. 6.

    At Calvin Klein we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

      At Calvin Klein, we work hard to give each customer a great experience in our store, whether they want to make a purchase or process a return or exchange. We have clear policies in place to help the refund and exchange process as seamless as possible, but customers may be upset from time to time when they can't return an ineligible item. Talk to the interviewer about how you would work through a situation like this with a customer.

      Jordan's Answer #1

      "Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."

      Jordan's Answer #2

      "I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations."

  7. 7.

    What do you hope to learn from this job at Calvin Klein?

      At Calvin Klein, we are committed to the personal and professional growth of our associates because we believe that our people are the lifeblood of our company and the key to our future successes. Part of the way we strive to help our associates build long-term, successful careers is by offering many learning and development opportunities. Talk to the interviewer about what you hope to learn during your time with Calvin Klein.

      Jordan's Answer #1

      "I've been working in the retail industry for about three years, and I'm ready to work toward the next phase of my career. I'm interested in learning about a few different areas of the business, especially management and merchandising -- so I'm hoping that this sales position will provide me with opportunities to learn more about those areas and hopefully help me gain the skills necessary to move into one of those positions with the company in the future."

      Jordan's Answer #2

      "I am looking to lay the foundation for the rest of my career with this position. I looked at a lot of job postings and had interviewed some very carefully selected places, but you are by far my front-runner. I want to learn not only the fundamentals of sales but also become comfortable with both sides of the business. I appreciate that you want me to start with the basics of the inside sales before moving into outside sales."

  8. 8.

    Describe to me your ideal employer.

      At Calvin Klein, we're always striving to make a positive impact on the world, and we believe that's one of the things that sets us apart in the retail industry. Accountability is one of our foundational values, and that means that we take action to do the right thing and assume responsibility for our decisions, actions, and products in the best interest of our customers -- and also the workers who produce our products. Talk to the interviewer about what you look for in a company. What stands out to you about Calvin Klein?

      Jordan's Answer #1

      "I really love that Calvin Klein is committed to human rights, safe workplaces, inclusion, and diversity. It's clear that from the highest levels, people are the top priority. That's my ideal workplace: an organization that values its employees, customers, and workers throughout the supply chain."

      Jordan's Answer #2

      "I can't work for a company that isn't taking proactive steps to make the Earth safer and healthier through sustainability and recycling efforts. I'm really impressed with the various commitments that Calvin Klein has made to responsible chemical management, sustainable packaging and materials, and reducing greenhouse gasses."

  9. 9.

    How do you handle a situation where your supervisor does not properly communicate information to you?

      You cannot force others to communicate with you in a way that you would always prefer. Talk to the interviewer about a time that you have handled a supervisor who does not interact with you in a way that you like.

      Jordan's Answer #1

      "Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."

      Jordan's Answer #2

      "I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."

  10. 10.

    This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

      A position with Calvin Klein necessitates employees who are flexible to work rotating hours as assigned by management. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.

      Jordan's Answer #1

      "I am happy to offer a flexible schedule, and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."

      Jordan's Answer #2

      "I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."

  11. 11.

    You will be responsible for a large amount of cash and valuable merchandise at Calvin Klein. What would your most recent employer say about your character and honesty?

      At Calvin Klein, Integrity and Accountability are two of our foundational values, and we expect each of our employees to adhere to our standards of respect, ethical behavior, and right action. We need to know that we can trust you with our valuable merchandise and large volumes of cash in the store. Talk to the interviewer about how your former employers would describe your character.

      Jordan's Answer #1

      "The best way for you to get to know my character is by talking to my references -- my two most recent managers. They each regularly told me how much they appreciated my hard work, but more importantly that they appreciated that they knew that they could trust me. That's why I was given additional leadership responsibilities around the store in both of those roles. I believe that they would tell you that I have strong moral fiber and always try to do the right thing, even when it's hard or inconvenient."

      Jordan's Answer #2

      "Honesty is one of my own personal values, so I've never had trouble respecting valuables and cash that don't belong to me. In my retail positions in the past, I've had access to the cash drawers and safe when no one else is around; it would never even cross my mind to steal."

  12. 12.

    At Calvin Klein we like to hire strong achievers. Give me an example of a time when you went above and beyond.

      We value Passion at Calvin Klein -- that means we like to hire sales associates who are passionate about our brand, our products, our designs, and most importantly our customers and the people who make up our communities around the world. How do you bring a high level of passion to work? How does your passion help you meet and exceed your goals? Talk to the interviewer about a time you did more than the bare minimum for your coworkers or customers.

      Jordan's Answer #1

      "I am definitely passionate about the retail industry -- I truly love getting to know customers and the challenge of tailoring my customer service to each individual who comes into the store. Last week, a customer came into the store where I currently work with a goal: she wanted to simplify her wardrobe and purchase several every-day staples that she could wear again and again. I had a great time getting to know her and understanding the ethical reasons behind her decision to purchase a few high-quality, earth-friendly garments. I set her up in the fitting room and then grabbed several items from our store for her to try. We spent about two hours together, I walked her through product information about each of the garments she was purchasing, and she left the store feeling very satisfied and ready to make the change she had planned."

      Jordan's Answer #2

      "Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."

  13. 13.

    Tell me about a time that you disagreed with a supervisor.

      Part of encouraging every Calvin Klein employee to be themselves and bring their innovative, creative ideas to work is allowing space for disagreements between managers and associates. Disagreements don't have to turn into arguments if both parties approach each other with respect and mutual understanding. Talk to the interviewer about any times you've had a disagreement with a supervisor in the past. How did you approach the situation? What was the result?

      Jordan's Answer #1

      "I was recently helping my manager reorganize the floor because we were set to install a huge new in-store display the following day... and we had a bit of a disagreement about how to approach the reorganization. We can both be kind of stubborn about our opinions, but we've worked together long enough that we really respect each other and our individual points of view. We relieved the tension by joking around a little, both taking a deep breath, and then hearing each other out. We ended up combining our ideas, and it worked out great!"

      Jordan's Answer #2

      "For a long time, I was really afraid of approaching any supervisor about ideas or concerns I had that went against what they were saying, but recently I was in a situation where I really had an ethical problem with a decision that was made by my manager. I thought about it for a couple of days, and then I asked her if I could have a short meeting with her. I explained to her the problems I had with her decision, and she was really nice about it -- she told me that she hadn't thought about the situation from that perspective and appreciated that I had taken the initiative to talk to her about it instead of complaining about it like some of my coworkers were doing."

  14. 14.

    What are your salary and benefits expectations?

      At Calvin Klein, we are committed to providing our associates with a competitive and comprehensive benefits program that offers the protection, peace of mind, and flexibility to support our associates both at work and at home. Our program is based on four important pillars: positive work environments, maintaining health and wellness, planning for the future, and some additional perks. And with starting hourly wages between $11.50 and $13.00 per hour, we're doing our best to take care of each employee. Talk to the interviewer about how you expect to be compensated at Calvin Klein.

      Jordan's Answer #1

      "I'm really impressed with the starting hourly wage here! That's roughly what I earn now after being promoted twice at my current store, so I'm especially excited about the potential to transition to a new role at the same rate. I'm hoping to work as much as possible because I really want to grow my career here."

      Jordan's Answer #2

      "I love that Calvin Klein took the time to establish pillars of employee benefits -- that makes me feel even more confident that I will be treated like a unique individual instead of just a cog in a machine or a means to an end. The starting salary is very reasonable, and I'm hopeful that I can work my way toward a promotion at some point in the future."

  15. 15.

    How can Calvin Klein motivate you on the job?

      We value our employees at every level at Calvin Klein, but we especially recognize that our store associates are the lifeblood of our company. We want to motivate our sales associates to be themselves, work hard as a team, and take ownership of their store and of their careers. Talk to the interviewer about ways that you find motivation at work.

      Jordan's Answer #1

      "I feel very motivated by working on a team with like-minded people who are passionate about their work, work hard to achieve their goals, and treat every customer and coworker with respect. I love being around other people who have a thirst for knowledge and a curiosity about the way things work and how they can do their best to achieve their goals. When I'm surrounded by people who I respect and feel respected by, I feel motivated to do my best work."

      Jordan's Answer #2

      "I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard and I do like that concept because it creates a healthy bit of personal competition for me as well."

  16. 16.

    What type of work environment do you dislike working in?

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  17. 17.

    What type of manager brings out the best in you?

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  18. 18.

    What kinds of situations cause you stress on the job?

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  19. 19.

    Tell me about a time when you made a suggestion requesting change in an organization.

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  20. 20.

    How do you like to be recognized for your accomplishments?

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  21. 21.

    Have you researched our company values? What makes you the best candidate for Calvin Klein?

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  22. 22.

    At Calvin Klein, our staff retention rates are high, but turnover does still happen from time to time. How would you handle it if your co-worker did not show up for their shift?

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  23. 23.

    Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

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  24. 24.

    At Calvin Klein we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

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  25. 25.

    In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?

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  26. 26.

    This position requires you to adhere to a dress code. How do you feel about this?

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  27. 27.

    Part of your responsibilities in this role will be to encourage customers to sign up for our Loyalty Program. Do you feel comfortable with this kind of customer interaction?

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  28. 28.

    We have a strong employee honesty program in place at Calvin Klein to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

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  29. 29.

    What do you know about Calvin Klein? Why do you want to work for us?

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  30. 30.

    Calvin Klein puts customer service first. How do you ensure that you always put the customers' needs first?

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