35 CBP Interview Questions & Answers
Behavioral
1. Customs and Border Protections include 'integrity' in its core values. Talk about a time that you acted with integrity.
What You Need to Know
CBP wants to see how you have exercised integrity in your work and personal life. A readily found definition for integrity is 'the quality of being honest and having strong moral principles.' Offer what integrity means to you. Describe a time you choose to do the right thing, and the impact it had.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"My definition of integrity is to choose to do the right thing, even when nobody is looking. I know that I possess your core value of integrity because I do what is right, no matter the alternatives. When I was earning my diploma in Criminology, I received a higher grade on my transcript than I earned. I brought the error to the attention of my administrator, who then had the grade reversed. I could have taken credit, but in the end, I didn't earn that grade. I was determined to start my career off on the right foot, which is through complete honesty. Today, I can attend this interview with CBP knowing full well that I earned this interview through hard work and acts of total integrity."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"I remembered years ago when I used to work at my formal security firm, one of our bosses mistakenly dropped his wallet while getting out of his car. I noticed it and picked it up and returned it to him. I strongly believe in integrity because it defines a person's character."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Nice! This is a great example of a time when you acted with integrity. How did your boss react? Was he appreciative? Maybe talk a bit as well about how you recognize the importance of integrity within this specific role and reiterate how you'll be able to offer this because of your good character.
Behavioral
2. Do you have a role model or mentor?
What You Need to Know
Typically, when asked this question in an interview, a candidate's role model, or figure of inspiration, will offer a glimpse into their personality, philosophy, and their approach to life and work. Inspirational people motivate us to keep going when we feel like giving up. Talk to the interviewer about who has inspired your life and why. Be relatable and try to inspire conversation. How well you get along with your interviewer will also offer insights on how well you will get along with the mentor they place you with.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"Yes, I do. My mentor is in the Marine Corps. They took me under their wing, and I learned a lot. We still have a strong relationship to this day, and I still consider them my hero."
Written by Kevin Downey on June 23rd, 2022
Behavioral
3. Customs and Border Protection agents safeguard our borders. How will your expertise, character, and dedication to our mission be of benefit to our agency?
What You Need to Know
This question is another way for CBP to ask, 'Why should we hire you?' Take some time to think of the ways in which your skills and characteristics will complement Customs and Border Protection and their overall mission of safeguarding America's borders. Qualify yourself, informing them you are enthusiastic about this opportunity, choosing some strengths which are well-aligned with their job requirements. Approach this like a sales pitch or a credibility statement.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"The core values of CBP include Vigilance, Service, and Integrity. When it comes to vigilance, I will apply my keen observational skills as well as my ability to think and react quickly under pressure to ensure the safety of the public. I consider myself to be an observant and watchful person who will be of service when it comes to detecting and preventing outside threats. I am courageous, as shown by the time I spent serving in the Navy. I have a proven history of stepping up when it comes to protecting our nation and serving my country. I am dedicated, trustworthy, and also see integrity as the cornerstone to every action that I take and each decision that I make. It would be an honor to be of service to this esteemed agency and the American citizens."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"I believe that my law enforcement background would make me a quick learner of the rules and regulations concerning border security. I believe that my strong moral character will reflect what is expected of me. I further believe that I am dedicated to CBP since it has been my childhood dream to be a Customs Officer."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Good!
Behavioral
4. Are you willing to consent to the rigorous medical testing required to join the Customs and Border Protection roster?
What You Need to Know
Depending on the role you're applying for, CBP applicants may have to pass strictly enforced medical screening. These medical requirements are in place to protect the health and safety of you, the public, and to support national security. The medical requirements outlined by CBP focus primarily on vision and hearing. Assure the interviewer that you are prepared to comply with all medical testing associated with your specific role.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"I understand that CBP focuses a great deal on overall health with a targeted focus on vision and hearing. I am willing to comply with all testing now and in the future. I recently visited the optometrist and have perfect vision. I am confident that I will pass CBPs binocular and visual acuity tests. I also have fantastic hearing and expect to pass all decibel testing."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"Yes I am."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Ok, very clear and direct.
Behavioral
5. Working for Customs and Border Protection can be exceedingly stressful. How will you cope with this intensity on and off the job?
What You Need to Know
One of the most significant concerns for an employer is that outside influences and stressors will influence work performance. This concern is especially real when dealing with high-pressure environments such as customs and border protection. Assure the interviewer that you understand the importance of keeping your focus in the workplace. Discuss the actions that you take to maintain professionalism at all times and the preventative measures you take to ensure a healthy work/life balance.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"I fully understand that stress management is an incredibly important skill to master. It's important to me that I never misappropriate feelings of stress. I am assertive in both my personal and professional life, which means that when a stressor comes up, I nip it in the bud before the symptoms creep into other areas of my life. Also, I have a significant social support network between my family and friends, which I believe is critical to healthy stress management."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"I experience stress in a similar manner in my current employment. I believe that I handle the stress well and practice de-stressing techniques to remain focused and calm.
My current de-stressing techniques include home renovation, exercise, and being around my friends and family."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Very good. I'd recommend explaining a situation that demonstrates how you remain calm under pressure. The STAR method provides a good way to structure an answer. Talk about a situation, the task at hand, the actions you took, and the result. Connect how your calm demeanor helped reach a good result. You can find out more about the STAR method, here: Master Behavioral-Based Interviews Using The Star Method
Behavioral
6. How do you deal with uncomfortable situations?
What You Need to Know
CBP wants to know that you can keep your cool in situations and handle discomfort with professionalism and poise. Often, the work environment of a CBP agent can be challenging, tense, stressful, and uncomfortable. Exhibit professional resilience and an ability to maturely weather uncomfortable situations. Discuss your approach, and if possible, give an example that puts a spotlight on your ability to react appropriately to discomfort.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"When working in a potentially tense environment such as border patrol, I understand that many uncomfortable situations can arise. I have had my share of eye-opening situations, and I could argue that having raised two kids, I am no stranger to discomfort! In the workplace, if an uncomfortable situation arises, I face the issue head-on, but tactfully. Sweeping things under the rug or turning a blind eye is never the answer. I have no problem being open with my colleagues. I am sure that, within CBP, there are many opportunities to rely on each other through uncomfortable or stressful situations."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"Uncomfortable situations are a common part of my current job. I understand the importance of removing my feelings and behaving in a professional manner.
An uncomfortable situation that comes to mind is when I had to make a death notification to a family member of a deceased relative. This made me feel very uncomfortable especially because the notification was being made to someone who I have never met before and I had to tell them that their son passed way. I removed my personal feelings from the situation and conducted my job. Even though the family member was filled with grief, he thanked me for my honesty. That is just one of the many uncomfortable situations that I was tasked with completing daily."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Super job on this question. It would have been easy to mishandle by letting emotion get in the way.
Behavioral
7. Customs and Border Protection does not tolerate violence or harassment in the workplace. How often do you lose your temper or fail to control your emotions?
What You Need to Know
All CBP employees must maintain high standards of honesty, integrity, and character to gain and maintain the trust of the public. How will you consistently exude this commitment? Customs and Border Protection wants to gain greater insight into your personality and whether you will be a fit for the ethos and expectations of CBP. They don't tolerate violence or harassment in the workplace. Detail your ability to maintain your emotional equilibrium on the job. Discuss your positive traits and how you ensure everyone is heard and respected in the workplace. If you have an example of a time when your calm presence stood out from others, you can tell this brief story.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"I maintain my cool and do not easily lose my temper. Naturally, I am a calm and confident person, and it's pretty hard to get me rattled emotionally. In my current role, my colleagues and supervisors know me for being even-keeled. In law enforcement, I believe it is imperative to maintain a calm, controlled presence at all times. This stable behavior ensures that my coworkers, my superiors, and the public feel that they can trust me."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"I consider myself a very calm and confident person. I rarely lose my temper in the workplace and attribute it to my de-stressing techniques."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Great. Talk a bit about your techniques and maybe give an example that shows how they work in a stressful situation.
Behavioral
8. All CBP employees must maintain high standards of honesty, integrity, and character to gain and maintain the trust of the public. How will you exude this commitment in every interaction with the public?
What You Need to Know
Customs and Border Protection prioritizes integrity and character when making hiring decisions. They've published an 'Integrity and Personal Accountability Strategy' for all employees. In the forward from the Commissioner, R. Gil Kerlikowske, he states, 'Integrity, a core value of U.S. Customs and Border Protection is the cornerstone upon which we build the foundation of public trust and confidence that enables us to perform our mission. The personal embodiment of the core value of integrity reflects our commitment to professionalism and excellence in law enforcement. Personal integrity is a commitment that each of us makes to doing the right things, the right way, at the right time, including the reporting of inappropriate, corrupt, or criminal actions when observed.'
Take some time to think about the tangible ways that you will exude honesty, integrity, and character during your career, using information from the Integrity and Personal Accountability Strategy, and using similar language to the CBP.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"I understand that less than three-tenths of a percent of CBP agents are found to violate this critical code of conduct. These instances include crimes such as corruption, bribery, domestic violence, and driving under the influence. To exude integrity, to earn and keep the trust of the public, I will always behave in a way that is honest, fair, and right. Even the smallest delinquency is unacceptable. I live a clean lifestyle, which includes refraining even from alcohol. I was raised to do what is right, even when nobody is looking. Rest assured, I would keep myself on the straight and narrow while also holding my fellow teammates accountable."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"I believe that when dealing with the public, one must show complete professionalism, honesty, and transparency. I believe that those actions will encourage positive interactions with the public.
In my current employment, I treat the public with utmost respect and professionalism. I believe that my approach to the public has benefitted myself and my department by instilling a sense of trust.
One scenario that comes to mind is when me and my partner who recently completed their field training stopped at the house of a local resident who was handicapped. My partner and I observed that the resident was having a hard time getting up the stairs. We assisted the resident in getting up the stairs and the resident expressed their gratitude. The next day I came into work, I was congratulated by my supervisor and the Chief of police. The Chief advised that the resident made a phone call to him to express their positive interaction with myself and my partner."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Outstanding. This STAR really brings your experience to life and is an extremely persuasive answer.
Behavioral
9. Have you carefully reviewed the CBP Standards of Conduct? Are there any points of ethical conduct and responsibilities you feel unable to fulfill?
What You Need to Know
The Customs and Border Protection Standards of Conduct is a multi-page PDF found on the CBP.gov website. The document outlines a variety of topics such as its mission and responsibilities, prohibited actions, misconduct, false statements, disclosure, general conduct, financial matters, political activity, and other issues critically related to ethics.
Thoroughly familiarize yourself with all available materials they offer online to prepare for this interview. Show the hiring authorities that you have a firm understanding of all expectations placed on you from an ethical standpoint.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"I have carefully combed through the ethical code of conduct provided by CBP. This code of conduct is straightforward, and I can assure CBP that, if hired, I would abide by these regulations to the letter. There were many interesting factors included in the code of ethics, such as indirectly accepting gifts, for instance. There is a lot to learn, but I am confident that I already live my life in a manner that makes it much simpler to abide by this code of ethics without any issue."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"I have read and reviewed the CBP standards of conduct and believe that they are very similar to my current code of ethics that I swore to uphold. Both the standards of conduct and the code of ethics stress the importance of integrity and professionalism. I currently abide by the code of ethics daily at my job as a police officer. I believe that I would be able to fulfill all the responsibilities expected of me to their fullest extent."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Good. Showing how past action will predict future action in a job interview is a persuasive technique. Again, I'd recommend more detail. Would the interviewer benefit from hearing more specifically how the two standards of conduct align and how you've been practicing those in your daily work?
Behavioral
10. Why are you choosing a career with Customs and Border Protection? Talk about your most significant motivating factors.
What You Need to Know
The interviewer wants to see if you have a dedication to their mission and understand the driving force behind your choice to pursue this opportunity. Offer some personal insight, allowing the hiring authority to get to know you and your motivators. Show the interviewer that you are committed and prepared to dedicate yourself long-term to a career with CBP. Your passion is what will keep you successful in this role for years to come.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"I am pursuing a career with CBP because of my desire to prevent terrorism and harmful, illegal activity from entering my country and impacting our citizens. Everyone deserves to feel safe and protected, and since becoming a parent, this desire inside of me has only grown. Second, I come from a family of law enforcement and service professionals, which has engrained this innate desire in me to serve my country and protect its civilians."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"Working as a CBP officer has always been a desire of mine since I was a kid crossing the international border from Mexico with my parents. My parents reassured me from a very small age that the customs officers were there to keep us safe. The past 5 years as a police officer have only reinforced my decision to be in law enforcement and specifically a CBP officer."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Good start. Try to identify what motivates you to take pursue the position. Is there something about the CBP that distinguishes it from other law enforcement opportunities?
Behavioral
11. Customs and Border Protection agents are on the front lines of guarding the country against illegal activity. How will you meet the mental demands of this job?
What You Need to Know
As per the CBP.gov website, working for Customs and Border Protection is a strenuous job. Throughout your application, you will need to pass a structured interview and show the characteristics and traits that every CBP employee needs to possess. These competencies include solid judgment, strong decision-making skills, emotional maturity, interpersonal skills, a cooperative nature, and sensitivity toward others. Familiarizing yourself with these core competencies. Be prepared to provide examples of how you will meet and exceed these expectations. Be sure to incorporate their language as much as possible into your answer, while providing tangible examples rather than blanket statements of competency.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"I know that CBP looks for candidates who are skilled in decision making and have emotional maturity while showing sensitivity to others. When it comes to these mental demands, I will meet and exceed your expectations. Based on my previous work experience in high-pressure roles such as large events security, I have proven my ability to make wise, calculated decisions that benefit large public groups. I fully embrace the inclusion efforts put forward by CBP and have shown my desire to help diverse groups through the volunteer efforts listed on my resume. I am emotionally mature and have been practicing stoicism for the past three years, which means training myself to be emotionally resilient."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"I believe that I am mentally prepared for this line of work. On my time off of work, I de-stress by exercising, hanging out with friends and family, walking my dog, and completing house projects."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Good. Being able to manage stress is important. Are there any other qualities that you bring which would help meet the demands of the work?
Behavioral
12. What have you done to train and prepare yourself for a role with Customs and Border Protection?
What You Need to Know
Your CBP fitness test may include training in the use of force, an obstacle course, controlled falls, and a weight carrying challenge. Previous CBP applicants recommend keeping yourself mentally sharp and physically fit. Be prepared to discuss with the interviewer the tangible actions you take to ensure your fitness for the role.
When applying to work with Customs and Border Protection, there is a lot you can do to prepare yourself emotionally and physically for their stringent interview process. You could work out, meditate, practice acute problem solving, or learn more about the history of border protection services.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"I have always kept myself in pique physical condition, and continue to do so through weight lifting, long-distance cardio, and CrossFit. I am in the best shape of my life and will commit to maintaining a strong workout regime throughout my career with CBP. Although physical fitness naturally contributes to mental health and stability, I am sure to prepare myself further through guided meditations, reading books on leadership, and even taking the time to train my memory and attention through Luminocity brain games."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"I have been able to do some exercises as well as read on the history of CBP."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Great! Consider talking more about the type of exercises you've done. Emphasize the hard work you've put in as this will show the interviewer that you really want the job.
Career Goals
13. Customs and Border Protection has land, air, and marine monitoring capabilities. Which division interests you most? Explain why.
What You Need to Know
You could work in field operations, taking responsibility for border security, anti-terrorism, immigration, anti-smuggling, trade compliance, and agriculture protection. Or, maybe air or marine operations are among your most significant interests where you could work hard to prevent unlawful border activity by air or water. CBP offers a multitude of career choices for you to pursue. Whatever your preference, be sure that your enthusiasm shines through showing CBP hiring authorities that you are ready to serve and protect your country.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"I served in the Navy as an Enlisted Officer for ten years. For that reason, I have the greatest interest in CBP's marine operations. I have a degree in Maritime Law and a strong level of interest in international regulations and governing bodies at sea. With that said, I am eager to join CBP in any uniformed division. I am willing to grow and learn, earning my place with the agency as seen fit."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"Growing up, I had the most interaction with customs officials through the land port at Roma, Texas where my family would often cross for a vacation to their hometown in Mexico. Crossing as a little kid is where I grew up to idolize the CBP officers. For that reason, my main interest is land but would be open to any position if given the opportunity."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
That's great. A personal connection speaks volumes about your motivation and fit for the division.
Discovery
14. Customs and Border Protection considers the use of prohibited substances a severe matter. Have you ever used, possessed, sold, or distributed illegal drugs?
What You Need to Know
For obvious reasons, CBP applicants must have a clean drug history before joining the agency. Depending on the situation, you may be able to pass through to the next stage of candidacy. Being dishonest, however, will result in an immediate rejection of your application. Your answer must be 100% honest and very straightforward. If you've never been involved with drugs, then state with conviction that such behavior is against your values. If you have had illicit participation in the past, disclose everything in the act of pure transparency.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"I have had no involvement in the sale, distribution, or illegal possession of drugs. When I was 22 years old, I smoked marijuana while traveling to Amsterdam. It was not illegal to do so there; however, I did not enjoy the experience and have remained abstinent from drugs since that day. I was raised conservatively and believe that it's best to refrain from any substance use and keep my body as healthy as possible."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"I used marijuana once in my senior year of high school which was approximately 8 years ago. I have since had no interest in illegal narcotics."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Again, a straightforward answer is exactly what's needed, here. Good job.
Discovery
15. Have you ever committed a crime, participated in any illegal activity, or maintained inappropriate criminal affiliation by association?
What You Need to Know
Customs and Border Protection is explicitly clear that, when crafting your CBP application, you must answer every question with complete honesty. Failure to do so will result in application denial. Most people have had a misstep of some sort in their life. So, rather than hide any past discretions (these will appear in your polygraph results anyhow!), be upfront about them. Trust that who you are today, and the integrity that you bring, will be enough to shine.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"I understand that I must answer with utmost honesty and integrity for consideration with CBP. In my teen years, I had a couple of indiscretions with marijuana use. I was temporarily involved with a group of friends who did not make good choices. I could have said no; however, I chose to take part in the drug use. The last time I participated was nearly 15 years ago and, although I regret going down that path for a short time, I am thankful that my support system was strong. When I decided to pivot my path, I had exceptional family and friends to support me. When I initially applied for a career with CBP, I carefully read through the standards of conduct and will wholeheartedly abide by every word."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"Approximately 8 years ago during my senior year of high school, I experimented with marijuana once. I have since had no desire to experiment with another illegal drug or participate in any illegal activity."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
This is a straightforward question that answers honestly and signals that you won't do it again. Is it the case that your law enforcement career goals and basic integrity are responsible for your lack of desire to pursue any illegal activity? Here you might want to explain why you've come to that conclusion.
Diversity
16. Customs and Border Protection has a robust Diversity and Inclusion Strategic Plan designed to create an inclusive and engaged workforce. How do you plan to support these efforts?
What You Need to Know
Changing demographics and a global economy require an understanding of diversity and multiculturalism. To CBP, 'diversity and inclusion management is the ability of an organization to create an environment in which differences are valued and integrated into every part of an organization's operations and leveraged to improve performance.' Then, work to create a specific and tailored response in regard to the ways that you will support and encourage their efforts.
Diversity questions are one way a future employer can learn more about where you stand. Communicating cultural competence when answering questions about diversity is essential. CBP has put a lot of resources and effort into ensuring they fully embrace equal opportunity, diversity, and inclusion. Before your interview, take the time to review the Diversity and Inclusion Strategic Plan released by CBP. You can find this information on the CBP.gov website.
Customs and Border Protection has also provided Diversity FAQs to address a candidate's most frequently asked questions, such as what is the purpose of the plan, and what are the agency's overall diversity goals? Comb through their website for available documents and releases on diversity and inclusion.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"I read a great deal about the CBP Diversity and Inclusion Program as well as the committee's four goals. First, CBP is looking to create a diverse, inclusive, and engaged workforce where diversity is fostered and valued. I will encourage this effort by wholeheartedly supporting my team members regardless of race, ethnicity, age, ability, language, gender, orientation, or religion. I will take every opportunity that I can to learn about other cultures through CBP educational forums and will embrace and appreciate those different from me. Lastly, I understand that CBP conducts community outreach activities in a variety of communities to educate and approach a diverse range of recruits, including unrepresented minority communities. I would like to be involved in those efforts as soon as possible."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"Having worked in the east side of Detroit which is a community which is mostly black and some Arabic and also Lincoln Park which is the suburb south of Detroit which is a mixed community of white, black, and Hispanic residents, I am familiar with working with many different races, nationalities, and sexual orientations. I consider myself as an inclusive person and embrace working with those who are different than me.
Throughout my life, I have made many friendships with close to every race. I am proud of my diverse group of friends and also I am happy to hear that CBP works to make it a diverse work environment."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Good start. Can you expand by explaining how you'd support the efforts? Is there any past experience you can explain that shows how you promote inclusion?
Diversity
17. You are on the job and a member of the public calls you a racial slur or derogatory term. What do you do?
What You Need to Know
This question tests your emotional intelligence. CBP is looking for any indication that you may have a short temper or a tendency to react out of emotion. In this scenario-based interview question, show you can remain professional and composed, even in trying situations. If you have a real-life example to provide, it's a great idea to walk the interviewer through your reaction and the outcome using the STAR framework (Situation, Task, Action, Result). Exhibiting an ability to remain calm and communicate effectively will go a long way.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"This question reminds me of a Zen proverb that I aim to live by every day, 'To be calm is the highest achievement of the self.' I have had insults thrown my way in the past, and I prefer to choose calm and collected over anger. A member of the public should never get an emotional rise out of me while I am in uniform. If someone says something rude to me on a personal level, I can let it slide. I will remind them that my job is to protect others from their poor decisions. Keeping a level head is always a better response."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"It has been my experience that ignoring such comments and not giving the person the satisfaction of getting the reaction they want to be the most effective way of handling such comments."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Great! That is a good approach to the question. Nicely done.
Diversity
18. Customs and Border Protection offers a diverse workplace community. How have you adapted to serve others of different cultures?
What You Need to Know
The interviewer wants evidence you served in diverse environments in the past. A person who doesn't feel comfortable when immersed in a culturally diverse environment might have difficulty navigating this question. They might stammer, and struggle to find the right words. Whereas, a person who has experience with, and no difficulty being immersed in, a culturally rich professional environment will have no trouble navigating this question with ease.
CBP has clear statements when it comes to the ways they embrace diversity in the workplace and communities. Take your time before the interview to read through CBPs Diversity and Inclusion policy, ensuring you are well aware of their initiative as an organization and the expectations placed on you.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"I know that CBP is very proud to be a strong, resilient, multi-talented and diverse workforce. I will serve as such, should I be hired. In my current role, I am sure to be mindful and aware of cultural differences in every setting. This awareness guards me against projecting my thoughts and feelings onto other team members, based on my personal experiences. I do my best to remain curious and learn about different cultures as often as I can. For instance, when traveling, I immerse myself in the community or culture as much as possible. I will fully embrace the CBP Diversity and Inclusion plan and will do my best to be sensitive to others at all times."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"Yes, I am familiar with serving many different cultures during my 5 years as a police officer. My experience includes working patrol in the east side of Detroit where the residents are primarily black and in Lincoln Park where the residents are primarily white, black, and Hispanic. I was also brought up in Southwest Detroit which is Detroit's Hispanic neighborhood.
I am aware that there is a distrust issue between law enforcement and minorities. I believe that my positive interaction with the black and Hispanic residents has helped changed people's perspective of the police in a better way. I am also happy to interact with the Hispanic youth because I believe that they see me as an example and some even tell me that they want to be a police officer like me when they grow up."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Great answer.
Education
19. Walk us through your post-secondary education and how the knowledge you gained will benefit your career with CBP.
What You Need to Know
Your CBP hiring authority would like a detailed breakdown of your training and any other educational experiences that may be related to your career in customs, border control, security, or law enforcement. Your education credentials may be on your resume, however, this question is an invitation to give a more detailed breakdown. Be sure to highlight any awards, scholarships, or accolades that you may have received while earning your post-secondary credentials.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"I recently earned a Bachelor of Arts in Criminal Justice, which included 21 core courses, 10 general courses, and 6 electives. This intensive coursework allowed me to gain a strong foundation in criminology, interviewing, forensic science, evidence, and procedures, as well as law and the judicial process. This knowledge will be valuable to my contribution to CBP as I come with a robust understanding of the regulations and best practices related to border control and public protection. Of course, I never stop learning, so I plan to complete my masters' degree along the way, taking online coursework in tandem with my full-time career."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"I studied at Baker College toward my criminal justice degree. I continued my education at the Detroit Police Academy. I have since worked as a police officer for 5 years and continue my education through on-the-job training and enrolling in in-service training.
The knowledge I have gained would be of great benefit to my career with CBP. I understand that CBP and local law enforcement are two different careers but they also have a lot of similarities. Both careers involve practicing good officer safety techniques, typing detailed reports, and enforcing laws and regulations."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
That's good! I would expand even more. Specifically, how would your knowledge benefit the CBP? I've included a model below so you can see how detail is a powerful persuasive tool. Of course, you can apply your own specific examples (which will be much more effective than mine!) to make the answer authentically your own.
"I studied at Baker College toward my criminal justice degree. I continued my education at the Detroit Police Academy. I have since worked as a police officer for 5 years and continue my education through on-the-job training and enrolling in in-service training. The knowledge I have gained would be of great benefit to the CBP. I am an experienced officer who understands how to deal with difficult situations while strictly observing protocols. I've succeeded in my current role by consistently applying all the lessons I've learned about good policing to every situation I encounter. The fundamentals of my work as a police officer and the work I'd like to do at the CBP are very similar and I feel I can bring the lessons I've learned to new challenges the position offers."
Experience
20. We want to hire employees with a keen interest in public protection and law enforcement. How do you stay up to date on current events that may impact Customs and Border Protection?
What You Need to Know
Your Customs and Border Protection interviewer will gauge your active interest and enthusiasm in working in public security and law enforcement. Pursuing your career goals and expanding your knowledge in your free time shows a commitment to your career path. Perhaps you read law-related books, follow particular news journals, or subscribe to a blog related to law enforcement and security. Briefly share with the interviewer how you stay up to date on current events related to border patrol. Be sure to show your enthusiasm for expanding your knowledge base.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"My favorite resources include the Homeland Security website where I dive into topics on cybersecurity and counterterrorism as well as the Homeland Security blog. I also subscribe to a private blog called 'All Things Counter Terrorism' written by Leah Farrall, who previously worked as a Counter-Terrorism Intelligence Analyst. She is also an Al-Qaeda specialist. I believe that it's critical to continually educate myself and embrace on-going learning since law enforcement and security topics change every day."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"I currently stay up to date with the new legislature that typically applies to a patrol officer. Some of the information also applies to border security. I am currently subscribed to FLETC legal updates which I review. If hired with your organization. I would become more knowledgeable with laws concerning border protection and subscribe to legal updates regarding federal law."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Well done! This answer shows a willingness to and interest in the field. If you'd like to expand, you can always begin a discussion about a recent topic.
Experience
21. Besides border agents, CBP employs forensic scientists, international trade specialists, public affairs officers, and other specialists. Talk to us about the unique skills you will bring to our agency.
What You Need to Know
Customs and Border Protection is the nation's largest Federal law enforcement agency. For this reason, the agency looks for a significant range of talent when it comes to the security professionals and agents they bring into the fold. Advertise your unique qualities, characteristics, experience and knowledge, which will help you to stand apart from the other candidates. Be your greatest advocate.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"I believe one area of skill that stands out is my ability to quickly make critical decisions based on my ability to read and understand laws, legal commentary, and regulations. This skill comes from the knowledge I gained from obtaining my degree in Criminal Law. I am eager to apply this learning for the benefit of Customs and Border Protection and my country overall."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"A unique skill of mine is my ability to make sound judgments even when faced with a stressful situation. In my career, I have dealt with many critical incidents including shootings and robberies that required quick and sound judgment. I believe that this skill will be beneficial to this agency due to the unpredictable nature of the work. I understand due to my experience in law enforcement that there is no such thing as a "normal" day and a critical incident is not something that we wish for but is often unavoidable."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
This is an outstanding revision. It's very convincing. Nice work.
Experience
22. What do you consider the toughest aspect of this job?
What You Need to Know
They are gauging if you grasp the expectations of the person they'd recruit for this role. Display the research you've performed in familiarizing yourself with the position. Share similar challenges you've faced in the past, and how you overcame them, conveying that you'd be perfectly capable of facing those challenges today while on the job.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"I think for anyone after being on their feet for more than four hours, things can get tough. I imagine that during tight shifts changes too, sleep deprivation could be an issue as well, but as long as you're following protocol, sleep-deprived or not, just follow the steps and do your job and you should be fine."
Written by Kevin Downey on June 23rd, 2022
Experience
23. Have you worked in an environment that demanded a high level of adherence to routine?
What You Need to Know
They're attempting to gauge whether you'll burn out quickly from the monotony of the job, or if you thrive in a regimented, rule-bound environment. Offer your understanding of what the position you are interviewing for looks like. Communicate you understand that this aspect of the job is more arduous than it seems. Elaborate on how your experience correlates with the expectations of the job. Relate an equivalent experience.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"In the Marine Corps, yes. We did everything by the book, and everything ran the way it was supposed to. I loved it."
Written by Kevin Downey on June 23rd, 2022
Experience
24. We have rules for everything here. Tell me about the time you found it difficult to follow the rules.
What You Need to Know
They're curious about your work style and are attempting to gauge your ethical integrity. From procedural rules to safety protocols, every position in every company has rules and established systems to ensure things run smoothly, with as little rework as possible. Rule-bending can often lead to communication breakdowns, which can complicate things for others on the team. In order to enforce the rules, one must abide by the rules. They're not only curious what your relevant work experience is, but are keeping an eye out for any red flags that might reveal you to as more of a liability than an asset.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"There have been plenty of occasions where I didn't understand the reasons for the rules, protocol, or systems in place. But I learned early on that whether I understand why those rules are in place is secondary to following them. Those rules are likely there for a good reason, most likely to protect those who follow them. If I have trouble with any set of rules, I will first fall in line, follow the rules, pay attention to their benefits, and if I still don't grasp why they are in place, I'll ask when the timing is right and I can do so with the utmost respect towards my superiors. I think people who have trouble following the rules or rebel against them either have problems with authority or think they can do better. But that's not me."
Written by Kevin Downey on June 23rd, 2022
Experience
25. How familiar are you with international trade laws and regulations?
What You Need to Know
International trade law refers to the set of rules and agreements that govern commerce between countries and, thereby, how countries conduct business across borders. Of course, working for Customs and Border Protection, you will need to be familiar with these laws. These topics are part of your employee training; however, CBP hiring authorities would like to know more about your current level of knowledge, and if you have, or are actively pursuing, getting a head start. Before your interview, take some time to educate yourself with international trade law and regulations. This will exhibit an above-and-beyond work ethic.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"I have read a variety of resources regarding international trade law and recently enrolled in an online course, once I decided to apply for a career with CBP. This course provides a focus on governing law as it relates to trade, the fundamental principles of governing the trade of goods and services, as well as basic information regarding agriculture, food safety, and environmental protection. As a person with a keen interest in these topics, I also read a great deal on geopolitical tensions between trading powers, particularly between the US and China. Rest assured, once hired by CBP, I will be studious in my learning and will keep up to date with international trade law and regulations."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"I am currently not very familiar with international trade laws and regulations but would be eager to learn if hired. I consider myself a fast learner and was the top scorer in my police academy class for law class.
To this day I review the Michigan Compiled Lawbook to familiarize myself even more with criminal law. I would show the same dedication to learning international trade laws and regulations."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Good answer.
Experience
26. We are looking for CBP agents that are bi-lingual in English and Spanish. Do you have any special linguistic skills to mention?
What You Need to Know
Customs and Border Protection doesn't require you to be bi-lingual when hired. However, according to their website, 'you must learn Spanish while at the Border Patrol Academy, and you must pass a series of Spanish tests after entering on duty to continue in the Border Patrol.' If you have additional language skills, make sure to include details on your resume. You can keep your answer brief and be sure to rate your skill level in each language, as beginner, conversational, or fluent. Also, remember to express your enthusiasm and willingness to learn Spanish if you don't yet possess this skill.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"I am fluent in English and am proactively learning Spanish rating myself as a beginner. I will continue to teach myself Spanish through the interview and hiring process, ensuring that I have a leg up when it comes to the language testing CBP provides throughout academy training."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"Yes, I am fluent in both English and Spanish. I can read, write, and speak both languages.
I currently use my Spanish on a daily basis and I am often asked by my coworkers to help them by translating. I have assisted my department with my Spanish many times and a notable time included when I came into work while off duty to interview a double shooting suspect. I was able to obtain a full confession which resulted in a conviction.
My coworkers, including the Chief of police, often remind me what a useful tool I am since I am the only Spanish-speaking officer in the whole department. I believe that my Spanish speaking ability would benefit CBP similarly."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Very good, and great that you have these skills!
Experience
27. Customs and Border Protection maintains a profoundly stringent hiring process. Why should we hire you?
What You Need to Know
The CBP interview process comes in nine stages:
1. Apply
2. Entrance Exam
3. Qualifications Review
4. Background Investigation
5. Medical Exam
6. Fitness Tests
7. Interview
8. Polygraph Exam
9. Drug Test
The CBP interview process is lengthy, in-depth, and indeed stringent. Mention any career accolades, personal achievements, industry-related training, linguistics, or volunteer work. Put a spotlight on the ways you already embrace CBP ethos. If you can't think of ways that you are unique from other candidates, ask a few friends or family members what they feel sets you apart from others. Their observations may help you understand your most significant contributions and how others perceive you. In an interview, you are your most influential advocate, so be prepared to sell yourself with balanced confidence and humility.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"I am confident that, after clearing all stages of the Customs and Border Protection interview process, the hiring authorities will find me to be an ideal candidate. I have spent time learning the CBP ethos, reading through the Standards of Conduct, and learning about the Diversity and Inclusion program in place. In addition to this eager attitude and willingness to learn, I bring skills such as being trilingual and a dual degree in Criminology and Law. These are just a few of the ways that I will contribute to CBP initiatives and represent this esteemed organization with complete enthusiasm."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"I believe my experience in local law enforcement and education in Criminal Justice would translate well to CBP and make me a quick learner. I further believe that my knowledge in knowing Spanish will be of particular use in CBP due to a large amount of travel coming from Spanish-speaking countries. I believe that those qualities would make me a great candidate for your organization."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Good start and all good reasons to hire you! You can expand by drawing a connection between the job requirements and these qualities to persuade the interviewer you're right for the job. You can also find information about how to answer these types of interview questions here: https://www.mockquestions.com/articles/How to Answer: Why Should We Hire You?/
Experience
28. Certain employee conduct, on and off duty, may be subject to disciplinary action. What actions do you understand to be impermissible?
What You Need to Know
Prepare for your Customs and Border Protection interview,by reviewing their code of ethics for a full understanding of the type of actions not be permitted while working for CBP. Study their Standards of Conduct PDF, found on the CBP.gov website. Take the time to learn and understand these standards so that you can show the interviewer that you have full comprehension of the expectations.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"I have taken the time to read the entire Standards Conduct. I understand that prohibited actions include a variety of integrity-related acts of misconduct, false statements, disclosure of official information, misuse of government property, unethical use of alcohol, bias-motivated conduct, specific financial and political activities, and more. I feel that all of the points made in the Standards of Conduct are critically important and very fair. It is of utmost importance that I earn the trust of this agency, my fellow agents, and the public. For that reason, I will do everything to ensure that I act in integrity and abide by the CBP ethos on and off duty."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"I have read the standards of conduct and I understand that taking bribes, representing the agency in a bad light, and using the status of a CBPO for personal of financial gain to be actions which are impermissible.
I currently abide by a similar code of ethics in my job as a police officer and understand that a law enforcement officer must remain professional on and off duty. I further understand that a CBP officer is entrusted by a large amount of trust and must follow all rules set by the standards of conduct."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Good Answer
Flexibility
29. What is your availability?
What You Need to Know
They are gauging your overall flexibility and expectations. Best to be honest. If you have other priorities or demands on your time that aren't conducive to working lots of overtime or covering other shifts, then it is worth clarifying this now. It is better for both an employee and an employer to learn that the job isn't a good fit earlier rather than later.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"I understand the nature of the job and what is expected of me. I have open availability."
Written by Kevin Downey on June 23rd, 2022
Knowledge
30. What do you know about the Customs and Border Protection Ethos?
What You Need to Know
The CBP Ethos is a collection of statements surrounding the security agency's identity, beliefs, and aspirations. The hiring authorities at Customs and Border Protection want to see your investment in their mission and views as an active candidate. These ethos statements are:
- WE are the guardians of our Nation's Borders.
- WE are America's frontline.
- WE safeguard the American homeland at and beyond our borders.
- WE protect the American people against terrorists and the instruments of terror.
- WE steadfastly enforce the laws of the United States while fostering our Nation's economic security through lawful international trade and travel.
- WE serve the American people with vigilance, integrity, and professionalism
Take time to review and familiarize yourself with these statements as carefully as possible. Although CBP is not expecting you to memorize their ethos in the first stages of candidacy, they will expect you to be familiar with the concepts.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"I have read the CBP Ethos and understand that they are a critically important part of your agency's beliefs and identity. I plan to memorize them verbatim; however, what I can recall now is that CBP acts as frontline guardians to the citizens of this Nation. You protect, serve, and uphold the laws of the USA with ultimate professionalism and integrity. It would be an honor to join this security agency, and I will come ready to uphold these standards at all times."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"I have read the Ethos and plan to memorize them verbatim but I do know that CBP is the frontline security agency that protects the nation from foreign threats. The CBP ensures the prosperity of our nation and serves the American people with professionalism and integrity."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Great start. You've identified the CBP's mission. I'd re-read the ethos and try to identify what the CBP stands for, in addition to what they do, and discuss it in detail to demonstrate your research.
Knowledge
31. What do you know about the history of Customs and Border Protection?
What You Need to Know
CBP hiring authorities are tested by the breadth of your research. You can review a timeline of CBP history on its official website. Offer up some brief points on what you know about CBP and its essential role. Discuss the pride and honor that you feel interviewing with this prestigious agency.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"I have put a great deal of time into learning about CBP and the critical role the organization has played in protecting the public since its inception. I am aware that on March 1, 2003, CBP became our nation's first all-inclusive border security agency. Before 2003, multiple organizations handled issues such as security, compliance, international travel, and trade. This move is significant because, by consolidating these roles, the U.S. could create more seamless security procedures and methods. In turn, the U.S. government could better ensure compliance with immigration, health, and international trade laws. Between 1789 and 2003, we had the U.S. Customs Service, which closed with the introduction of CBP, but its commissioner became the leader of CBP, and most agency staff made a move to CBP. I feel honored to join an initiative with such rich history and am enthusiastic about working closely with CBP to make the world even safer as you launch exciting new security initiatives."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"I know that CBP was founded in 2003 when various agencies including the US customs agency were consolidated to form a more efficient department. I understand that the CBP commissioner is Troy Miller and the Deputy Commissioner is Robert Perez.
I further understand that CBP is one of the largest police agencies and its goal is to safeguard the American people, protect the US border, enhance the US economy through lawful trade. Once hired, I will make it a goal of mine to learn more about the history of this agency."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Ok, good start. Is there more information that you can come to the interview prepared with? Interviewers like to see that you have a thorough understanding of the job, the agency, the mission, and any other information that is readily available with a bit of research. It demonstrates a real desire to get the job, which translates into a desire to succeed in the job and stay with the agency, all of which the interviewer is seeking to measure. Good research and preparedness will go a long way to convince the interviewer that you're the right person for the job.
Knowledge
32. What is a 'pandemic,' and what part do you believe Customs and Border Protection plays in such an event?
What You Need to Know
Your response to this question may vary depending on the role for which you are interviewing. Customs and Border Protection offers a robust FAQ section on their website with questions directed at pandemic preparedness in the workplace. The agency defines a pandemic as a 'global epidemic of an infectious disease.' When hired, you must react appropriately to direct threats, including pandemics such as SARS or COVID-19. When a pandemic is declared, borders may close, and work processes may change dramatically. A Border Patrol Agent may be required to perform screening and quarantine those trying to cross the border. Be prepared to show that you have an understanding of this aspect of the role in such an event.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"I have followed CBP closely during times of global crisis and have an enormous amount of respect for the way that you train your teams to adjust and pivot to new demands. Customs and Border Protection plays an integral role in protecting borders by land, air, and sea. I believe every employee must be highly trained when it comes to reacting swiftly and appropriately to any pandemic or global crisis."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"A pandemic is an outbreak of illness throughout a nation or the entire world. I believe that CBP plays a vital role by controlling the flow of people and goods to curve the outbreak."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Good. Your answer sounds very knowledgeable about the role the CBP plays to help control a pandemic.
Leadership
33. Talk about the ways you demonstrate leadership qualities even when you are not in a leadership role.
What You Need to Know
CBP looks for individuals who have a natural propensity towards leadership. This question challenges you to think about how you behave as a leader throughout your everyday life. Even if you're not driving a team, you can still demonstrate the qualities of a leader. Show that you are someone who sets a strong example and maintains a leadership mindset in everything you do.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"I spend a lot of time reading books and listening to podcasts around the topic of leadership. One quote that I appreciate is from John Quincy Adams, 'If your actions inspire others to dream more, learn more, do more and become more, you are a leader.' For this reason, I am sure to always lead by example. I never know who is watching my actions or learning from my behavior and choices. This mentality applies to my time at work, at home, out with my friends socially, or even the actions that I take on social media. No matter what the situation, I practice leadership and value being a fine example to others."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"I have the ability to listen more than I speak. I have also tried to do my best in whatever I start most especially knowing that I have kids or bosses that are depending on me to deliver a good job."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Nice! It's great that you're an active listener and that you try to be a good role model for others. Are you also empathetic? Decisive? Confident? Full of integrity? An effective communicator? Honest? Motivated? Be sure to mention all the qualities you possess that make you a strong leader. And if it's possible, try to include an example of a time when you demonstrated these abilities.
Leadership
34. On a typical day, Customs and Border Protection seizes thousands of pounds of illegal drugs and makes hundreds of apprehensions. How will you best support your colleagues while managing a perpetually heavy workload?
What You Need to Know
In a recent CBP report, a typical day of processing, discovery, seizures, and interceptions includes:
- 1.1+ million passengers and pedestrians processed
- 2,354 apprehensions
- 23 arrests of wanted criminals
- 4,695 materials seized for quarantine
- 3,707 pounds of narcotics seized or disrupted
And, that is just the tip of the iceberg. Amid a significant workload and considerable stress, CBP needs to see that you will remain a team player who has the back of every fellow employee, officer, and agent around you. Discuss how you handle high amounts of stress in the workplace and what you plan to do to keep your cool and remain helpful and collaborative, no matter the volume of work and pressure on any given day.
Written by Rachelle Enns on March 22nd, 2020
1st Answer Example
"The volume of processing, seizures, and apprehensions handled by CBP is remarkable and difficult to comprehend as an outside observer. For myself, every seizure and apprehension means less crime on our streets, fewer drugs for our citizens to abuse, and a lower number of illegal weapons in the hands of dangerous people. Thinking about this is highly motivating and will serve as a significant driver for me, even on the most difficult days. The more often I can skillfully help my team members along the way, the better. I will support my colleagues by maintaining this enthusiasm and desire for collaboration every single day."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"I consider myself a team player. I often pick up the slack at work when one of my coworkers gets caught up in an arrest or another time-consuming task. My coworkers acknowledge my hard work and return the favor for me when I become unavailable. I am further familiar with working under a heavy workload. My experience in Detroit which is the busiest city in Michigan and in Lincoln Park which is above average in crime rate when compared with the rest of Michigan and the US. I believe that I am effective in managing a heavy workload and feel confident that my abilities would translate well to CBP"
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Good answer.
Leadership
35. Every CBP employee is required to disclose misconduct immediately. How would you approach reporting the actions of others?
What You Need to Know
Inside of the Customs and Border Protection Standards of Conduct, it clearly states that 'every CBP employee is required to report allegations of misconduct immediately.' There are a variety of approaches to reporting misconduct, including by phone, email, or writing to Internal Affairs or Homeland Security. Take the time to review the Standards of Conduct so that you are fully prepared to discuss how you would correctly handle an issue of misconduct.
If you have a specific example of a time when you faced this situation, provide your story example using the STAR method (Situation, Task, Action, Result). Using this framework will help you to provide a well-organized and engaging response. Otherwise, offer a hypothetical example outlining the fact that you would follow CBP protocol to the letter.
Written by Kevin Downey on June 23rd, 2022
1st Answer Example
"If I were to suspect or witness employee misconduct, I would report the issue at once. My first step would be to notify my immediate supervisor. If this person were not available, I would take my concern up the chain of command. If those steps were not available, I am aware that CBP has a hotline specifically for this purpose. I also have the ability to email or write Internal Affairs or Homeland Security, depending on the severity of the infraction. Rest assured, I would take any concern seriously and will do my part to ensure CBP maintains its vow of integrity, vigilance, and service to the country."
Written by Rachelle Enns on March 22nd, 2020
User-Submitted Answer
"If I were to witness or suspect misconduct by another employee. I would report it to my immediate supervisor. If they are not available, then I would notify another supervisor."
Written by an Anonymous User
Our Professional Interview Coach
Cindy Ramsey Reviewed the Above Answer
Good. The question seeks information about how you'd report it and whether you'd report it, so a straightforward reply covers both.