Bravissimo Ltd. Mock Interview
Practice 32 Bravissimo Ltd. interview questions covering retail expertise, customer service, and brand passion.
Question 11 of 32
Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Retail and customer service based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them to calm down. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect, in return."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Most places that I have worked have procedures in place for these kinds of scenarios, and I am happy to follow the procedures put in place by Bravissimo Ltd.."
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Anonymous Answer
I would remain diplomatic and respectful throughout the communication - I would be polite, but firm. There are usually company procedures to follow in situations like this, so if Bravissimo has one, I would follow that.
Marcie's Feedback
Great! Remaining diplomatic, calm, and respectful is key so you don't further escalate the situation. Following company procedures is also important, as is informing your superior if you need additional help. You could also implement techniques like repeating back what the customer said to make sure you accurately understand their issue, actively listening to them, apologizing for their trouble, and making every effort to resolve their problem in a timely manner.
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