Bravissimo Ltd. Mock Interview
Practice 32 Bravissimo Ltd. interview questions covering retail expertise, customer service, and brand passion.
Question 2 of 32
Bravissimo Ltd. puts customer service first. How do you ensure that you always put the customers' needs first?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Retail environments are competitive, and business can go down with one honest mistake. Discuss with the interviewer how you ensure that your customers receive the best service from you.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have a rule always to treat my customers how I would want treatment in a store or establishment. Customer service is vital to a company's success."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I ensure that my customers' needs are met by actively listening to them and also asking the right questions. Treat others as you want to be treated. It's a good rule to live by."
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By actively listening to them, understanding their needs, and delivering what is needed to the best of my ability. I treat others as I would like to be treated, and that's a rule that's served me very well in customer service.
Marcie's Feedback
Nice! Actively listening to the customer so you can understand their needs is crucial, as is delivering what they need. You might also talk about providing a solution to their problem as quickly as you can, bending the rules when necessary to put them first, keeping them updated when it takes time to deliver a solution, and working to build trusting, long-term relationships so they come back in the future. Good job!
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