32 Boots Interview Questions & Answers
Below is a list of our Boots interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. This position requires you to lift boxes up to 50 pounds. Are you physically capable of this task?
How to Answer
Many jobs require some intermediate to heavy lifting. At Boots there will be new stock coming in all the time; some light and some heavy. Assure the interviewer that you are physically capable of assisting with the receiving of stock. If you do have limitations, this is the time to disclose them. You do not need to get overly personal with health issues, but you do need to be upfront and honest. Focus on what you CAN do versus what you cannot.
1st Answer Example
"I can lift up to 50 pounds and do not have any physical restrictions. I am fit, injury free, and ready to work!"
2nd Answer Example
"I can bend and lift; however, 50 pounds may be more than I can handle at this time. With that said, I can certainly lift boxes up to 25 pounds."
2. Our stores are open nearly 24/7. Are you able to accommodate early start times, late start times, split shifts, weekends, overtime hours, and holidays?
How to Answer
The interviewer would like to know if there are restrictions on your availability. If your schedule is wide open, that is great - but, most people do have some conflicts in their schedule. Discuss your availability openly with the hiring manager.
1st Answer Example
"My schedule is quite flexible except for Sunday mornings. I am eager to work as many hours as possible and will certainly be available to work overtime as needed."
2nd Answer Example
"My school schedule requires me to work a typical 8-4 Monday to Friday and my weekend availability is completely open."
3. What do you know about Boots?
How to Answer
The interviewer would like to know that you are engaged in the interview process and that you have researched Boots before attending your interview. Discuss a couple of the positive points you have come across and be sure to compliment the organization on a recent award or achievement.
1st Answer Example
"I have researched your company online and see that you have been around for over 50 years, first starting out as a family owned and operated local grocer. Your work environment seems very friendly, your stores are clean, and I am happy to see that you always offer low prices on quality items, even local and organic produce!"
2nd Answer Example
"I have researched your company online and like what I see so far. I know that you are very focused on your customers while still keeping a great investment in your employees. Your workplace culture seems open and communicative which is what I am looking for."
4. We are in a very competitive market. Why do you want to work for Boots?
How to Answer
Discuss with the interviewer the reasons why working for Boots would be a top choice for you vs. their competitors. Personalize your answer by utilizing the research you have conducted on their organization.
1st Answer Example
"I do understand that your industry is very competitive; however, I feel that you stand out from the crowd. I want to work for your company because you are a long-standing employer with a strong reputation for quality products and friendly service."
2nd Answer Example
"I chose to apply to your organization because I have a few friends who work for you and they have amazing things to say. Reputation is everything, and your industry reputation seems great."
5. In this role with Boots there are a few levels of management. Tell me about your ability to accept guidance and feedback from multiple managers.
How to Answer
Assure the interviewer that you are accustomed to working with multiple department managers at a time. Give an example of a time where you have worked with cross-functional management teams.
1st Answer Example
"In my last position I worked in the stocking department and was required to answer to the deli, bakery, and fresh produce managers. I am accustomed to working with multiple managers. This experience has helped me to learn more about how important clear communication is."
2nd Answer Example
"I have no issue when it comes to accepting feedback from multiple supervisors or managers. I truly believe that we can all learn so much from each-other. I always appreciate constructive feedback when it's coming from a good place."
6. At Boots our success is greatly based on the engagement level of our employees. Do you consider yourself a reliable employee?
How to Answer
Assure the interviewer that you are ready to be a reliable and engaged team member. In which ways are you prepared to make an impact, if hired? How will you best show your appreciation for this position if Boots offers you the role?
1st Answer Example
"When you call my references you will see that I am a very reliable and willing worker. When hired by Boots, I plan to be a top performing employee right away. I'm excited about this opportunity!"
2nd Answer Example
"I do consider myself reliable. I have strong tenure in my previous work history, and I am always on time for work. You can be assured that if you hire me at Boots that you will not be disappointed in my dedication and performance."
7. At Boots we are set apart from our competitors by our incredible customer service. What is your customer service philosophy?
How to Answer
The interviewer wants to be sure that you are able and willing to carry the torch when it comes to stellar customer service. What does great customer service mean to you?
1st Answer Example
"My customer service philosophy is to always go above and beyond what the customer is expecting from you. When you pleasantly surprise them, they are sure to come back time and time again!"
2nd Answer Example
"My customer service philosophy is simple! I believe in always delivering the same level of customer service that I would expect as a customer. I am sure to be helpful, and motivated by kindness in all that I do."
8. What type of career growth do you feel we can offer you here at Boots?
How to Answer
The interviewer would like to know if you see this opportunity as a long-term fit. Talk to the hiring manager about the career growth that you are hoping for. How does the position with Boots fit in with your goals?
1st Answer Example
"I am looking forward to growing into a leadership and management position. Because you offer internal training and you promote from within, I am confident that Boots could offer me the career growth that I am seeking."
2nd Answer Example
"I hope to see steady career growth as I earn it, and as I feel ready to take on additional responsibilities. I would be happy to work my way into a cashier position once I have proven my capabilities at Boots."
9. If you could choose to work in any department at Boots, which would you choose?
How to Answer
There are likely many different departments and areas that you could grow into with Boots. If you could choose any particular department to work in, which would you choose? Talk candidly to the interviewer about your desires for growth and opportunity within their organization.
1st Answer Example
"I have always leaned more towards positions within the fresh produce department. I am a great cook and am always interested in different fresh produce, trying dishes from different cultures, and encouraging my customers to do the same."
2nd Answer Example
"In my grocery store experience, I have worked primarily with receiving stock and inventory, and have spent some time in the produce department as well. I am most comfortable in receiving and inventory; however, I am open to working in any department where you see fit."
10. At Boots we take our theft prevention programs very seriously. Have you ever caught a coworker stealing? What did you do?
How to Answer
Boots has multiple locations and tons of employees. Of course, employee theft would be a concern when your company is so large. Talk to the interviewer about a time when you have faced dishonesty in the workplace. Show that you are capable of handling a situation like this with integrity and professionalism.
1st Answer Example
"I completely empathize with companies that struggle with theft prevention. My parents are small business owners, and I understand the efforts that go into theft prevention programs. If I were to catch a co-worker stealing, I would report the situation immediately. There should be zero tolerance for theft and dishonesty in the workplace."
2nd Answer Example
"Fortunately, I have never been a situation where I caught a co-worker stealing. If I caught an employee stealing, I would report the incident immediately. As a previous manager, I understand the value of employee honesty."
11. Are you looking for a long term employment opportunity?
How to Answer
Boots believes in investing in their employees, and they want to know that you will return the favor by offering a longer-term commitment. Be sure to let the interviewer know that you are not just using this opportunity as a temporary stepping-stone.
If you are looking for long-term employment: "You can see on my resume that I have strong tenure in my previous positions. I would like to find a long-term fit where I can grow into a management or leadership type of role."
1st Answer Example
"You can see on my resume that I have strong tenure in my previous positions. I would like to find a long-term fit where I can grow into a management or leadership type of role."
2nd Answer Example
"If you are looking for a shorter term solution: "I am looking for a temporary position for the summer. My goal is to earn additional money for University this Fall. I am willing to work overtime, weekends, and holidays to make my financial goals happen."
12. Do you have experience in handling monetary transactions?
How to Answer
Assure the interviewer that you are capable of handling cash and credit card transactions. Talk about your math skills, your reputation for being an honest employee, and also your excellent customer service skills.
1st Answer Example
"I have a couple of years' experience working as a cashier at a local grocery store. I am very good at making customers feel at ease while I ring them through. I have experience with a variety of Point of Sale systems as well as Moneris. My math skills are sharp, so you can be assured that I am always returning the correct amount of change!"
2nd Answer Example
"I have minimal experience in handling physical cash although I have been responsible for managing an eCommerce website. I understand the basics of cash in/cash out. I am strong in mathematics and can quickly calculate correct change, for instance."
13. At Boots we like to train and promote our employees as often as possible. Where would you want to see your career with Boots take you?
How to Answer
The interviewer would like to know that you are looking forward to a bright future with Boots. If offered excellent training and the potential of internal promotions, would that excite you? Discuss with the interviewer your thoughts on the potential career path with Boots.
1st Answer Example
"I like that you promote from within and also that you train whenever possible. I would like to see my career take me to a store manager or human resources type of role with Boots. That possibility is fascinating to me!"
2nd Answer Example
"I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."
14. How do you handle dissatisfied customers?
How to Answer
You will come across dissatisfied customers from time to time - no matter how hard you try to please. You can't please everyone! Talk to the interviewer about your ability to handle dissatisfied customers.
1st Answer Example
"I have had my fair share of dissatisfied customers and am not shy when it comes to dispute resolution. I find that listening to customers is almost always enough when it comes to diffusing a situation. They want to be heard and feel acknowledged."
2nd Answer Example
"It's never fun to have a dissatisfied customer as I truly care that everyone is happy after my interactions with them. If I have a customer who is unhappy, I will ask them what I can do, or could have done, differently. I will actively listen and then change my actions to create a satisfactory result."
15. Do you have any experience in up-selling?
How to Answer
Boots is all about excellent customer service as well as excellent value and product. If hired, how do you plan to up-sell your customers on new and exciting products? Assure the interviewer that you are a natural salesperson.
1st Answer Example
"Up-selling is everywhere in the grocery world. From cashier displays to in-store demonstrations, to BOGO sales - there is always an option for the customer to spend more money during each visit. I do have experience in sales and fully understand the importance of up-selling in the grocery environment. I may ask the customer if they want the '3 for the price of 2' deal or if they want 10% off their next grocery purchase if they buy over $100 in groceries today. I always have my eye open for new up-selling opportunities."
2nd Answer Example
"Yes, I do have experience in up-selling. In my current position, as a cashier, I will remind customers of any sale that we have going on. I'll casually say something like, 'Did you know that our cereals are three for the price of two? Would you like me to have another two boxes bagged for you?' It's surprising to me how many people do not take advantage of these great deals, so it feels good to help them save money while pushing the store's promotions at the same time."
16. Give me an example of a time when you went above and beyond.
How to Answer
Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.
1st Answer Example
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."
2nd Answer Example
"I often go above and beyond what is expected of me. Most recently, I agreed to cover for a co-worker who was on short-term medical leave. I worked 10 hour days for two weeks so that our productivity did not suffer."
17. Describe an ongoing problem at your current or former employer that you were able to overcome.
How to Answer
Every place of employment will have its challenges. Talk to the interviewer about a specific issue that you were able to overcome in your previous role. Be sure to remain positive. Avoid complaining or saying negative things about your last employer or co-workers.
1st Answer Example
"In my most recent position we had an ongoing concern with our most popular stock depleting before the new shipment would come in. Customers would become annoyed and upset, which then became an issue for me as the Customer Service Manager. I decided to document the cycle and then approach the Inventory Manager about my concern. We were able to work on a solution for ordering from that particular supplier. In the end, this solved the majority of supply issues."
2nd Answer Example
"In my most recent positions, communication was our biggest problem. I implemented, with the support of management, a weekly email update that kept our departments talking to each other instead of pointing fingers when an issue would arise."
18. Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?
How to Answer
Are you the individual who prefers to know what the routine will be, or do you thrive on the challenge and excitement of unpredictability?
1st Answer Example
"I prefer working in a more predictable environment because I can be more effective in my tasks. With that said, I can certainly work in an unpredictable environment from time to time."
2nd Answer Example
"Currently, I work around a random routine. Part of this is due to the nature of my role, and part of it is due to communication issues between departments. I can work in either type of environment; however, I certainly do prefer an organized workplace."
19. Tell me about a time when you disagreed with your boss.
How to Answer
Even though you may have a great relationship with your employer, there may be times where you don't see eye to eye. Think of a conflict or disagreement you had with your boss where you responded well, either by suggesting a compromise or taking a calm, relaxed stance when you could have responded in a heated tone. Compromise puts you in a great position with your boss, because it shows your desire to work together and highlights your creative problem-solving abilities.
1st Answer Example
"I had a boss that regularly forced overtime on employees at the last minute with no opportunity to make childcare arrangements or plan changes. Sometimes he knew about the need for plenty of time to warn everyone but did not. I spoke with him at length about morale, and eventually, he started giving the notice sooner, making everyone's lives easier."
2nd Answer Example
"I have done my best to always get along with my bosses, but inevitably I've disagreed with some of them in the past. Generally, the disagreements have been surrounding distribution of tasks among the staff. When I see that employees are unfairly treated, it bothers me. I'm not very confrontational, but I did pull my boss aside on a few occasions to let her know that the treatment seemed unfair and it was hurting morale. She was not thrilled at first since it questioned her authority and knowledge of the team, but after explaining how it was impacting the morale and productivity, she understood."
20. We have very busy and productive work days at Boots. How do you handle a larger than average workload?
How to Answer
The interviewer wants to be assured that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. When workloads increase, stress levels do too. How do you react?
1st Answer Example
"When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. The higher priority tasks, I complete first. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me."
2nd Answer Example
"Here are some suggestions on how to handle a large workload:
- List your tasks and prioritize them
- Think of which tasks add to the company's bottom line, and start there (Closest to the money!)
- Exhale. Relax for a minute and collect yourself
- Organize your tasks by which ones you can complete independently and which ones you need help with
- Take sufficient breaks, so you do not exhaust yourself
- Communicate your struggles with your leadership or team"
21. Describe your working relationship with your previous or current colleagues.
How to Answer
When you answer this question be sure to remain positive, even if the experience wasn't. Avoid talking about any previous drama and do not speak poorly of your colleagues.
If you had a good relationship with your previous colleagues: "I get along well with most personalities. My colleagues were great team players, and we would often meet up after work for drinks or team activities."
If you did not have a good relationship with your previous colleagues: "I have had better relationships in the past, but we did the best that we could. Our communication styles were all very different which made it challenging at times."
1st Answer Example
"I get along well with most personalities. My colleagues were great team players, and we would often meet up after work for drinks or team activities."
2nd Answer Example
"All of the colleagues I have worked with have shared a very respectful relationship with me. We have shared goals, and we share knowledge to accomplish those things to the best we can. Each of us has a part in the company's success, and we utilize communication to make it happen."
22. What is the worst thing a previous manager could say about you?
How to Answer
Think about some mistakes you have made at work. How did you handle them? If a manager were to give you feedback or criticism, what might they say? Use an example that shows you are the type of person who is looking to improve and grow. You may have gotten some harsh criticism in the past, but you know how to be constructive and improve from it.
1st Answer Example
"When I started at my last job I had a pretty big learning curve. The software and my daily tasks were all very new to me. I made a lot of mistakes in the beginning because I felt rushed and wanted to learn as quickly as I could. My manager told me to slow down and not worry so much about keeping up with the people who have been there for a while. He was understanding, and it helped to learn that it's okay to take my time so that I can notice the details and avoid mistakes."
2nd Answer Example
"I have received constructive feedback in regards to my patience level when it comes to my own mistakes. I have been working on allowing myself to make errors and quickly recover from them."
23. Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.
How to Answer
On occasion, mistakes will happen, and communication will be broken. Talk to the interviewer about a time that this occurred in the workplace. How did you resolve the situation?
1st Answer Example
"I recall one instance where I misread an email from one of my subordinates. The punctuation was incorrect, and I read it in in a dire tone rather than in a positive one, as it was intended. After a tense conversation, the employee clarified her intention, and it seems I was mistaken. She and I agreed to exercise verbal communication on a regular basis to avoid a similar situation from happening again."
2nd Answer Example
"We recently had a missing link in communications to one of our vendors, who we signed on to provide a large service. They were not aware of a change in the agreement which cost the company wasted time, resources and money. We were able to identify the breakdown in communication and change the process to ensure it does not happen again."
24. What work situations excite and motivate you?
How to Answer
It is essential, for your success, that the hiring manager knows how to keep you motivated and excited to come to work every day. Share with the interviewer what they could do to ensure that you are happy and productive.
1st Answer Example
"I am most motivated, on the job, when tasks are organized, and the vibe is positive. I value strong teamwork and good leadership."
2nd Answer Example
"It does not take a lot to keep me motivated. If I work in a positive environment with a forward-thinking team, I am a very happy employee. If you see me going above and beyond, a quick thanks or small recognition of my hard work is good enough for me."
25. When have you worked amongst a diverse group of people?
How to Answer
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity.
1st Answer Example
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers a great learning opportunity."
2nd Answer Example
"I can work cordially with all types of individuals, and I appreciate and encourage diversity in the workplace. Most of the positions I have been in have offered a great deal of diversity."
26. How do you deal with stressful situations?
How to Answer
Ah, the challenge of stress management! Your ability to manage stress will directly influence your ability to do your job successfully, assisting others on the team and providing support for clients or customers. Before answering this question, think of some ways you have learned to deal with stress at work. Sometimes you can't take a break when you need it, so what will you do?
F"I've learned some helpful breathing techniques that I can do while I'm at work. Even when I'm feeling rushed or overwhelmed by a patient situation, I can slow down my breath and remain calm. Patient care will always be my top priority, and that's why I've learned to manage my stress effectively."
1st Answer Example
"I've learned some helpful breathing techniques that I can do while I'm at work. Even when I'm feeling rushed or overwhelmed by a patient situation, I can slow down my breath and remain calm. Patient care will always be my top priority, and that's why I've learned to manage my stress effectively."
2nd Answer Example
"Stress is part of any demanding job, and I embrace it to the fullest. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels."
27. What questions do you have for me, about Boots?
How to Answer
It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site!
Here are some sample questions:
- When would you like to have this position filled?
- How long has this role been vacant?
- Is this a replacement search or a newly created role?
- What is your favorite part about working here?
- What is the company's primary goal for this position in the next 12 months?
- Is there anything from my background and experience that I can clarify for you?
- What do you see as the most significant change in the grocery industry over the past three years?
- Is there any reason why you would not hire me?
1st Answer Example
2nd Answer Example
"Thank you for asking - I do have a few questions. What is top of mind when it comes to filling this role? Also, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates who are also interviewing for this position?"
28. Do you have reliable transportation?
How to Answer
Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike that works too! Simply share that you have the means to get you to work consistently on time.
1st Answer Example
"I have reliable transportation. My vehicle is well maintained, and I am comfortable with the amount of travel required to get to here every day."
2nd Answer Example
"I take public transit; however, I find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."
29. What are you looking for in a job?
How to Answer
This can be a tricky question to answer if you've never had a job before! Think about your education and any volunteer experience you have received or training. What are some aspects of those experience that you enjoyed? For many people, working in an environment that is positive helps them to feel more motivated and often more productive. Your coworkers can have a huge influence on your experience as well. If you work with positive and encouraging people, you will feel appreciated and cared for at work. Review the job description so that you can also share some of what you're looking forward to learning. The most exciting part of a new job is that you have so much room to grow and learn. This is the beginning of your career so get excited!
1st Answer Example
"I am new to my career so I am looking for a job that will give me great training and a positive work environment."
2nd Answer Example
"I'm looking for a company with which I can grow, and a team that will help me do it. I want to make the right decision with my first job out of school that will put me on the right career path."
30. What is your current salary?
How to Answer
A potential employer will often base their offer on your current salary. You should be transparent about your most recent earnings and be prepared to back up any salary requests.
1st Answer Example
"I am currently earning a base salary of $28,000. I am looking for a competitive salary in my next position."
2nd Answer Example
"I am currently making $50,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."
31. Do you prefer to work in a team based position or individually?
How to Answer
In which situation are you the happiest and most productive? Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself).
1st Answer Example
"I have found, in the past, that I work best in an individually driven environment; however, I can certainly be productive in a team-based setting as well."
2nd Answer Example
"I am a fan of team-based positions where everyone has something unique to offer. It creates a great diversity and generates ideas that may not have occurred in an individual based work environment."
32. How do you motivate your fellow team members?
How to Answer
You don't have to be a manager or a team leader to motivate others. Offering a listening ear or providing words of encouragement can make a world of difference to your coworkers. Sometimes, just being a positive influence and showing up consistently can also make a difference.
If you have worked in a leadership role, think of ways you helped set clear goals or helped individuals cultivate a new skill. Reflect on your experience and share some ideas that you have helped encourage others to keep up the good work!
1st Answer Example
"I motivate my fellow team members by coming to work with an exceptional attitude every day. I won't allow anyone's bad mood to let me down. That influence alone has helped many of my coworkers get through their day on a more positive note."
2nd Answer Example
"I motivate others by complimenting their work, asking them their opinion, and making them feel like a valued part of the team."