What would you do if you had to adjust your priorities which would cause you to miss the deadline of what you were working on.
"What makes me a great problem-solver is my ability to communicate and gather facts. I look at a problem from all angles, and the pros and cons of any situation. Learning from others is also key. Observe and draw from my experiences and mistakes. So, in a situation such as this, I would see if there was any way of meeting all expectations. If not, I would communicate the stakes to whoever was instructing me to shift my priorities away from that project with the impending deadline. This way, I am not alone in making a decision that could negatively impact the team. Never assume."
In high-pressure situations, when urgent decision-making is required, a supervisor will carefully delegate to coordinate their efforts. However, they'll be reliant on each and every team member to communicate any conflicts, or how their suggested course of action might impact the team's other priorities. Not only does your interviewer need to ensure you are effective at solving problems and coming up with team-oriented solutions, but they also need to ensure you are a strong supporter of the big picture. This often requires an ability to keep all lines of communication open, especially when the stakes are high. So, this question boils down to taking ownership of your commitments and responsibilities with integrity, transparency, and teamwork.
BNSF states that their ideal employees "demonstrate flexibility and adaptability to changing task priorities and work situations. Recognize and respond effectively to unexpected situations and tight deadlines. Express ideas and information in a clear and concise manner. Demonstrate ability to complete tasks regardless of obstacles. Work effectively in a team environment. Demonstrate leadership skills. We find a better way. We embrace challenges, welcome new ideas, and foster creative thinking. We lead with a growth and an abundance mindset."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
A characteristic that makes me a functional problem solver is my view of the issue from all angles. I love researching, the more I learn the easier it is to solve an issue even in a fast-paced environment. Thinking systemically and being open and not ashamed to ask for help helps me solve problems safely and efficiently.
Marcie's Feedback
Excellent! Looking at problems from all angles, conducting research, thinking systematically, and being open to asking for help are all great ways to solve problems. This response shows that you have all the qualities and skills necessary to be a good problem solver. Great job!
Unlock all 30 BNSF Railway Company questions
Master safety-focused questions that BNSF interviewers use to assess railroad readiness.
Get Started