How would you approach tracking multiple train schedules; including destinations, times of arrivals, and departures?
This question could be literal or hypothetical but is primarily aimed at assessing your attention to detail, your systems and processes, your ability to track multiple priorities and your work standard. Also, this question will test how quickly you think on your feet in real time to test how systematic your approach is to solving complicated problems in real-time. So, if a question like this comes up that takes you off guard, your priority should be to relax and take a brief moment to contemplate your approach before delivering your answer.
"I would do so realistically. It's a lot to track, and knowing that I'm not going to remember all of them instinctually until I've really gotten into the swing of things, I would create associations that would help me with the recall. I would create a system where I could create something of a calendar for myself with the schedules ready at my fingertips. I'd be resourceful and make sure I knew where to find the information and ensure that information is within reach. I'd revisit the materials regularly throughout the day. My current company also uses a robust data management system where I can see the movement of my trains in real time; allowing me to troubleshoot issues before they happen. So I'd familiarize myself with the programs and systems put in place by BNSF. I am tech savvy and know that by learning your systems very early on, I will be that much more effective in my job."
Share how you go about tracking multiple priorities and all the moving parts of your team's goals. Showcase that you are capable of multitasking, ensuring flawless execution even in high-pressure situations. With BNSF operating as one of the largest freight railroad networks in North America, with 32500 miles of rail across the western two-thirds of the United States, there are a lot of moving parts to ensure the smooth operations of their company. "One of North America's leading freight transportation companies, BNSF is the product of nearly 400 different railroad lines that merged or were acquired over the course of more than 170 years."
Depending on the position you're applying to, you may not necessarily need to track multiple train schedules. Make sure you are fully aware of the job requirements going into your interview. That way, if you are posed with this question, and you are not sure whether this is expected of you or not, you won't be asking a question you could have easily answered on your own.
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
Adhering to a strict schedule is a part of my daily job duties. When it comes to trains I do understand sticking to a schedule is important primarily because of the safety. Departure and arrival times should not only be checked at the beginning of your shift but throughout your shift to ensure my colleagues and the customer's shipments reach their destination safely.
Marcie's Feedback
Great! It sounds like you recognize the value of being aware of train arrival and departure times and that you check them frequently throughout your shift. Can you talk more about how this helps ensure the safety of the riders and workers? Also, do you take some sort of action to remind yourself to check them? If so, talk about how you remind yourself to check on a regular basis. Good job!
