Successful communication between departments is key to the success of any team, especially for BNSF Railway, regardless of what department you are working in. Communication breakdowns can have dire consequences in the rail transport industry, which could potentially impact the safety of employees, customers, members of the public, BNSF's reputation, or the cargo being transported. Communication is a frequent job requirement for most of their advertised positions. "Interface with [your] team and other departments to effectively coordinate safe operations. Lead crew discussions on how to approach others about safety, relay information about safety, ways to minimize risk, and create a culture of safety compliance."

"I tend to over-communicate in all situations. Especially in high-pressure situations, where clear communication is imperative. You can never take someone's word for it when they tell you they understand. You may not have had their full attention, or they may not have heard you correctly. You also don't know how distracted they are when they're hurriedly communicating something to you, or how they may have interpreted what you are trying to say. And, even when you communicate clearly, and later they say you didn't, then who is truly to blame? So, I am the type of person who always takes responsibility for my actions. And working for the railroads, where the stakes are high and safety is the number one priority, I over-communicate. I hold their attention until I am absolutely sure the message sent is the message received, whether I am actively listening to what is being communicated to me and seeking clarity, or the other way around."