Are you familiar with BNSF's vision, values, and four stake holder groups?
In many interviews, candidates may be posed with questions that are very specific to the company, their operations, policies, or culture. Depending on the job market and demand, questions such as these may or may not be make-it-or-break-it interview questions, but they'll always present an opportunity to showcase yourself as a top performer. The more prepared you are for your interview, and your ability to answer each and every question that comes your way, the stronger your work ethic will seem.
"Our vision is to realize BNSF's tremendous potential by providing transportation services that consistently meet our customers' expectations. A vision statement is only as good as the people who work to bring it to life each day. To live the vision, BNSF's employees embrace a set of shared values: Listening to customers and doing what it takes to meet their expectations. Empowering one another, showing concern for our colleagues' well-being and respect for their talents and achievements. Continuously improving by striving to do the right thing safely and efficiently. Celebrating our rich heritage and building on our success as we shape our promising future"
BNSF describes its four stakeholder groups as their customers, employees, owners, and communities. They describe the aim of living their vision and values as fulfilling the expectations of these four key stakeholder groups. "Our customers receive 100 percent on-time, damage-free service, accurate and timely information and the best transportation value. Our employees work in a safe and secure environment, are focused on continuous improvement, share in the opportunity for personal and professional growth. Our owners earn financial returns that exceed other railroads and the general market and a return on invested capital that is greater than our cost of capital. The communities we serve benefit from our sensitivity to their interests and to the environment in general, our adherence to the highest legal and ethical standards, and the participation of our company and our employees in community activities."
"Sure. I have them memorized, but here's the abbreviated version. The vision is to exceed customer's expectations. The values are empowering our people, listening to customers, getting better at doing the right thing the right way, and celebrating BNSF. And our four stakeholders are the customers, employees, owners, and communities. Would you like the longer version as well?"
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