BB&T Bank Mock Interview
Practice 28 BB&T Bank interview questions covering relationship banking, credit analysis, and community values.
Question 18 of 28
The banking industry can be stressful. Tell me about a time when you worked in a high-pressure situation.
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Example Answer
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Community Answers
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
While working at BB&T Bank you might find yourself stressed by customers or the fast pace of the work environment. Think of a time where you produced your best work under pressure to showcase how you shine under high-pressure situations.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"When I was working as an administrator at a financial firm, I worked in a very high-pressure environment. There was one case that was highly sensitive and required me to pay extra attention to detail. I had limited time to prepare the paperwork, but I was still able to support the lawyer and the client, by staying calm and carefully providing everything they needed. I asked questions to clarify the deadlines that needed to be met and set daily goals to meet them."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Almost every day in my banking career has been filled with high-pressure situations. When I am faced with a stressful situation, I remind myself to slow down, breathe, and assess the situation before jumping in with both feet. Customers seem always to appreciate my calm and methodical approach."
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Anonymous Answer
The banking industry is usually high pressure as most people want to come in and out quickly. No one wants to be held down for long periods of time, so trying to invest time in a client one needs to understand their needs and be in a better position to offer the best possible solution can be difficult. The key though is never to rush the customer whether they have a complaint or just want to enquire about the bank's products but to remain calm and collected, be attentive, be empathetic and be honest about what you can do and can not do and propose alternatives.
Amanda's Feedback
You've provided general observations and strategies that can be helpful in a stressful scenario. However, this is a situational question that is best answered with a real workplace example. When responding to a situational question like this, it's best to use a specific example rather than responding with a generalization. You can form your response using the STAR framework, an acronym for Situation, Task, Action, Result. Describe the specific Task you were supposed to accomplish. Tell about the Action you took to overcome a challenge and complete the task. Finally, share the Result and how you contributed to the successful outcome. This framework will allow you to keep your reply well-organized so that the interviewer can follow along with your story.
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