BB&T Bank Mock Interview
Practice 28 BB&T Bank interview questions covering relationship banking, credit analysis, and community values.
Question 17 of 28
How would you respond to a customer complaint?
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Example Answer
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Community Answers
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer would like to be assured that you can professionally handle customer complaints. Give an example of a time you helped resolve a customer's issue.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"A customer called me very frustrated about an issue with their bank account. I listened and told them I would be happy to help. I asked more questions to understand the problem and then suggested once I had a better idea of what might solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue. I plan to provide consistent customer service in the same way when I work for BB&T Bank."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Each customer complaint is unique; however, I have been trained to handle them all with the same method. Listen, be empathetic, and use phrases such as 'If I understand your concern...' and repeat their words back to them. This method has always worked for me."
Interview Coach
Jaymie
A real coach, not AI. I read every answer myself and write back with personalized feedback.
Typically responds within 24 hours.
0 - Character Count
Anonymous Answer
I listen attentively, without interrupting the customer. Offer possible solutions and if an immediate solution
can not be found, request more time to research so as to come up with the best possible solution.
Amanda's Feedback
This is a good start! Consider highlighting your ability to provide exceptional customer service even in a difficult situation by sharing a specific example of a time when you assisted an upset customer. Why was he or she upset? How did you resolve the issue and what skills such as active listening, adaptability, teamwork, etc. did you use to solve the problem? Finally, share the positive outcome to highlight your ability to effectively handle a customer complaint.
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