BB&T Bank Mock Interview
Practice 28 BB&T Bank interview questions covering relationship banking, credit analysis, and community values.
Question 22 of 28
Describe a difficult problem and how you approached it.
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Example Answer
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Community Answers
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Interviewers at BB&T Bank like to see employees coming up with creative solutions. Problem-solving skills are highly regarded within the banking industry. Use an example that explains the complexity of the situation. You can also use the job description as a guide for some of the challenges you could encounter in this new role. Try to keep it relevant and relatable to the position.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I took a client call that had a history of poor customer experiences with the organization. One after another, the customer was left frustrated on our banking processes and voiced their concerns in a manner that was unpleasant. I took the initiative to listen and understand their frustrations, then partnered with the different departments in the company to resolve the concerns and save the customer relationship."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"While attending university, I was assigned a group project with a group of less than motivated individuals. My grades and performance were significant to me, so I approached the group with a leadership and mentorship mentality. I uncovered what motivated everyone on the team and took the initiative where others would not."
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Anonymous Answer
I was a personal banker and I had a customer who had applied for a new visa card. The card production was delayed at the card center and the customer was going to travel outside the country so she needed the card during her travel. When she came in to collect the card, it wasn't ready and she was not going to take no for an answer. I let her vent her frustrations and I apologized. I let her know I understood her frustrations. I was honest with her, and I did not try to give her false hope as it was only going to make the bad situation even worse. I engaged my manager and suggested that we deliver the card to her even if she was at the airport. My manager agreed, and thankfully the card was ready before she flew out so we managed to deliver it to her at the airport which was mind-blowing to her. She did not think we would actually drive all the way to the airport to give her the card.
In the end, she was the happiest client and she spoke well about me as an individual, the branch, and the bank as a whole.
Amanda's Feedback
Fantastic! You've shared a powerful example of a tough situation that you approached with honesty, teamwork, and practicality. You also did a great job giving enough detail to make the example impactful and sharing a positive outcome that cast you and your whole team in a positive light.
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