BB&T Bank Mock Interview
Practice 28 BB&T Bank interview questions covering relationship banking, credit analysis, and community values.
Question 11 of 28
Give me an example of how you keep track of details while engaging in conversation.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Multi-tasking is a great skill to have within the banking industry. Share a situation that demonstrates your ability to handle the daily tasks of a busy banking environment.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"A customer came into the branch with multiple requests. To ensure that I addressed each of their needs, I wrote down a few notes for myself to gather the information. This was also helpful because when I needed to answer the phone in the middle of the transaction, I didn't forget any of the important details and I was able to resolve both requests promptly. All the while, I kept the customer engaged and made sure their banking experience was enjoyable."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"To keep track of transaction details, while engaging in conversation, I will ask the customer questions or repeat what they are saying to me. This helps me to commit their needs to memory while still appearing engaged, and in the moment."
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Anonymous Answer
I listen to the customer and repeat key points as I jot them down so that I don't misquote the customer and just ensure that we are both on the same page.
Amanda's Feedback
These are great strategies for keeping track of important details. You can emphasize the usefulness of these techniques by sharing an example of a time when you provided exceptional customer service by keeping track of important details and using that information to solve a customer problem. This shows the interviewer that your strategies work in a real-life setting.
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