"During my time working in higher education, I was responsible for implementing the university's 'Diversity, Inclusion, and Equity' strategic plan. First, I organized face-to-face meetings between myself and individual students, faculty, and staff of culturally diverse backgrounds to learn about their concerns and needs to help move the university towards an environment of greater inclusion, safety, and understanding. Next, I formed a committee that included people I had met with, and together we compiled recommended changes to university policies and programs. I believe meeting face-to-face and actively listening are both essential when building bonds with people whose experiences may differ from your own."