As with any job interview, we recommend that you visit the company's website before arriving at the meeting to learn a few critical things about the company such as its history, mission, vision, and current events. Start off by sharing that you know Aldi is all about saving families money. You might share that Aldi uses quarters to keep carts neatly in front of the store saving labor costs. You might share that Aldi does not offer shopping bags for free to save costs. You might share that Aldi is only open during favorite shopping hours to keep labor costs down. You might share that Aldi has terrific quality in-season produce offered at low prices featuring their 'Pick of the Week' options. Be prepared to list off 5-6 facts that you know about Aldi when the interviewer asks!
"I know that Aldi was first started in Germany by two brothers, in the 1940's. It is now one of the largest discount supermarkets, boasting over 10,000 locations across various countries. What I appreciate most about Aldi are the cost-saving efforts your organization takes to pass the savings along to your loyal customers. I look forward to joining such a socially conscious organization."
This one should be easy! Does the thought of a fresh pineapple make you drool? Does the fruity salsa make your mouth water? Or, does the pure maple syrup make your Saturday morning pancakes so much more yummy? Be prepared to excitedly share what always ends up slipping into your cart at Aldi!
"There are so many great options at Aldi! Whenever I come here, I am sure first to check out the fresh baked items. I have a bit of a sweet tooth, and there is always something to satiate my cravings."
Aldi is very much a team environment. Start off by telling the interviewer that you prefer the team environment, and you are great at working alone too! Be honest about your preference without making it seem as though you don't want to work in a team, or that you dislike entirely going it alone.
"Most of my recent work experience has been independently focused so I would welcome the support of working in a team environment. I have a great deal of experience in a team environment from working on group projects in University."
The interviewer wants to hear that you are an honest and ethical person. Tell the interviewer that you would not steal if a coworker asked you to, and share that you would instead tell your manager about the situation because it is the right thing to do.
"I am sure that you have an internal policy for employee theft so I can assure you that I would follow the required steps to report the theft. I am a trustworthy person with a strong track record of honesty with my previous employers."
The interviewer would like to get to know you apart from your resume. You are indeed not obligated to discuss personal matters such as your kids, or relationship status, for instance. Stick with a couple of fun facts to show the interviewer that you are a real person, too. Your answer should be unique so that you are a memorable candidate for Aldi! Focus on unique non-work related skills or hobbies. For instance, you might share that you enjoy beat-boxing or making origami swans. Be prepared for the interviewer to stop you and ask you to perform your skill on the spot when it's possible! (This will make you unforgettable!)
"I currently run a meetup group in our city for ultimate frisbee! I have met many new friends this way and always encourage my team to participate when they can. Healthy competition is great for team building, too."
The interviewer wants to hear that your references will positively describe you. Think about the positive things your references have said about you in the past. Instead of listing these things, tell the interviewer what each person has told you. These concrete examples will be sure to impress the interviewer!
"My previous employer often commented on the fact that I am a hard worker, and he has told me that he likes how I am always happy to be at work!"
The interviewer needs to know that they can count on you to be at work at your assigned time every day. Assure the interviewer that you are a punctual person, and you are always a couple of minutes early when arriving at work. Be sure to mention that you plan for traffic, and if you live somewhere with snow, be sure to say that you watch the weather ensuring you leave enough time to clean off your car and drive a little more cautiously when necessary. If you have children, be sure to mention that you have backup plans in place for childcare should something fall through with your typical plans.
"I was raised by the old adage that if you are not 10 minutes early, you are late! I always give myself ample time to make up for traffic or other unforeseen circumstances. Rest assured, if you hired me, you would be bringing on a very responsible team member."
Interviewers want to hear about that one unique skill that sets you apart from the other candidates applying for this job. Think of your answer as your 'elevator pitch' or your qualifying statement. If you can't think of ways that you are unique, ask a few friends or family members what they feel sets you apart from other people. Their observations may help you understand how you are perceived. Perhaps you already know what sets you apart! This skill could include any industry accolades, exceptional achievements, additional industry related training, a second language, or how involved you are in the community. Don't be afraid to brag about yourself a bit. In an interview, you are your most influential advocate.
"You should hire me because I'm qualified and passionate about your cause. I am excited about the idea of delivering value to your organization and will hustle for the opportunity to go above and beyond for your customers."
Be honest with the interviewer. Merely share if you have any relatives who work for Aldi as well as what store or office location for which they work. If you have any close friends who work for the company, be sure to mention this as well! Finally, tell the interviewer that these people really enjoy working at Aldi and have only told you wonderful things about the company.
"My best friend works at this location and is the one who told me about the opening at Aldi, and that I should apply. He has always said excellent things about working here which makes me feel great."
The interviewer wants to hear about a positive experience you have had with leadership. Think about a time when you led a sports team, led a college project, managed a store, or coached a little league team. These are all great examples! Share the situation in which you were leading, and discuss why you enjoyed the experience. Talk about the positive outcome that the group had, and explain that you would gladly lead again!
"Although I have never led in the workplace, I do take on a volunteer coordinator role on the weekends with the local animal shelter. I have qualities that would make a good leader. I am a keen listener; I understand how to look at the big picture without losing momentum with the small tasks. In that particular volunteer position, I have a great amount of success and find that other people respond to my approach very positively."
The interviewer is hoping to hear that there is no reason not to hire you! Just tell the interviewer that you would be a great employee, and confidently share that there is no reason not to hire you! You might wrap it up by sharing that you are customer focused, have a proven employment record, and you love Aldi!
"I understand that I come from one of your competitors so I hope that you can see why it would be a benefit to Aldi, versus a hindrance. I know how to deliver amazing customer service, and have been the top cashier for the past six months running, in my current role."
Pick weaknesses that are not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!
"I believe I could improve on some technical skills including Excel and PowerPoint. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after I complete that course!"
Think about the things that people have repeatedly commended you for. What are the typical qualities that you have received praise for at work, in school, or within your family? These things make great examples! Share your three qualities, and tell the interviewer that other people mentioned these qualities in you. Some examples might include your joyful attitude, your kindhearted spirit, your ability to help others, your knack for striking up a conversation, or your patience.
"I have a strong ability to lead teams of people no matter their background or personality. I can relate to many people because I approach them on their level and get to know them in a way they are most comfortable. I am also a diligent employee, always showing up on time."
Aldi has strived to offer great products at low prices. Tell the interviewer that you think the affordable pricing Aldi has been able to provide on high-quality products has made it a success. The quarter system for carts, the smaller store footprint, and the wise decision to not offer shopping bags are all a part of things Aldi has done to keep costs down. Be sure to mention that Aldi also provides excellent service to its customers, and this helps keep them coming back. Finally, tell the interviewer that you look forward to supporting cost-saving measures that are implemented in the stores and is one of those Aldi employees that supports its team through excellent customer service!
"I believe that Aldi is such a huge success because you offer an opportunity for shoppers to have a more meaningful experience. From being conscious of your carbon footprint through eliminating plastic bags, to supporting local farmers - it's so wonderful to see. I look forward to contributing to your success."
The interviewer wants to hear that you are genuinely interested in working at Aldi. Of all the places you could have applied for a job, why did you select Aldi? Perhaps it was Aldi's great reputation or the excellent customer service you previously received. Focus on positive things you have heard or experienced. Just tell the interviewer why you are interested!
"The primary reasons your company stands out to me include your focus on employee development and continued education. You have a strong reputation for nurturing the human resources that you have. I would be so grateful to work here."
The interviewer hopes to hear that you will stay with the company long-term. If you are a student, tell the interviewer that you plan to stay at Aldi through graduation, and then share what career or further education you hope to be pursuing after graduation. If Aldi offers jobs in your field, such as management, be sure to mention that you would be open to considering a career in your area at Aldi if one is available upon graduating. If you are not a student, no problem! Merely share that you see yourself working at Aldi as long as possible. You may even mention that you hope to have received a promotion by the one year mark.
"My twelve-month plan is to join your organization and earn my way into a floor manager position. I have a great deal of experience with team management, customer dispute, and inventory. I believe you will see me well-suited for a management role in a short amount of time."
The interviewer wants to hear that you enjoy being a part of a team and that you contribute to the success of the team. Start off by sharing the last time you added to a team effort. Perhaps it was a massive project at work. Maybe it was on a basketball team. Or, you might have led a Girl Scout troop. All of these make great examples! Discuss how you made efforts to contribute to the team and be sure to mention how successful the team was!
"I volunteer at the animal shelter on weekends which requires a great amount of teamwork, especially when we have open houses. The public will come and check out the animals, and hopefully put in applications for adoption. We need to ensure the animals are all clean, happy, and ready to be adopted! This end-goal means we must maintain a positive attitude, making the experience great for the people who come in. I will bring this same excitement and positivity to any team-based activity with Aldi."
Begin by telling the interviewer that thankfully the majority of customers are pleasant to work with, and the rude customer situations are typically few and far between. Next, say to the interviewer that you understand customer service means always having a smile on your face, cheerful attitude, and pleasant demeanor but you too have your limitations. Show that you can be assertive when needed while remaining professional.
"If a customer screamed at me, I would hope that management or security would step in and ask them to leave. I am all for customer resolution; however, I do not accept abusive behavior. If possible, I would respectfully walk away from the situation. It's important to remain composed and professional at all times."
Addressing customer complaints is an essential part of customer service, and the interviewer wants to hear that you are okay talking through a customer's complaint. Start off by telling the interviewer that you do not mind addressing customer complaints, and you recognize that most customers have good intentions when coming forth with a claim. Tell the interviewer that you take time to listen to everything the customer has to say first to ensure you truly understand what they are upset about. Next, share that you make eye contact with the customer and sincerely apologize to them. Finally, be sure to mention that you offer to correct any mistakes that were made or take the appropriate action to rectify the situation.
"I do have some training in customer dispute management. If a customer is ever unhappy with their service or product, I would be sure to apologize and ask them how I can ensure they become a satisfied customer again. Most customers will tell you exactly what they want, to satiate their needs."
The interviewer wants to hear that you have an interest in cooking. After all, you will be working with food, and customers may have questions! Just share your favorite home-cooked meal and, if you can, incorporate some ingredients from the Aldi store where you shop.
"We really love to cook in our home! I enjoy making Aldi's grass-fed beef into cheeseburgers on the grill with asparagus and lemon slices. I am always open to new recipes if there are any that you would like to share!"
The interviewer wants to learn more about who you are as a person as well as what types of food you like to cook. Think about who would be fun to invite over for dinner. We recommend staying away from any political representatives in your responses. Share who you would invite over for dinner, and why you selected that person. Next, pick a dish, including a dessert of course, that you would prepare!
"I would have Michael Jordan over for dinner because I have always dreamed of meeting him and talking about basketball together. I would prepare a fresh salad, steaks made on the grill, and fresh fruit salad. I would serve gelato for dessert!"
The interviewer wants to hear that customers are your priority. Tell the interviewer that you would graciously stop what you were doing and start by genuinely listening to the customer. Next, share that you would apologize to the customer and take whatever corrective action was necessary. Be sure to mention that most challenging customers do not take much time, and they just want to know that their opinion is being heard. If you have any training in customer dispute resolution, this is a great time to bring this up as well.
"I have received some training in customer dispute resolution and am more than comfortable dealing with angry customers. I know that most people who are upset, need to be heard. I would stop what I was doing and actively listen while showing that I understood the hardship or predicament. I would repeat back what they said to me, and then ask them how I can help."
Talking about a time when you calmed an upset customer can be an excellent example for this question. Be ready to talk about the time you went above and beyond with handling a customer complaint. Explain how you listened to every word the customer had to say. Next, describe how you apologized to the customer with a calm voice and sincere heart. Finally, be sure to tell the interviewer what solution you offered the customer. Perhaps you did not charge them for a meal if it was in a restaurant. Maybe you offered a new dish for them to try. Be sure to close with how happy the customer was when they left! Or, you may approach the question with something you have done during the ordinary course of the day to go above and beyond for your customers. For example, if you work at a grocery store, you might share that you walk the customers out to their car when customer levels allow and assist them with loading the groceries in their vehicle.
"When I was working at Grocery Store ABC, I would always keep my eye out for opportunities to help someone reach an item on the top shelf, find what they needed, and take their groceries out to their car if they seemed to be struggling. My customers always appreciated that extra special touch, and I plan to bring that same level of service to work with me at Aldi."
The interviewer wants to know that you are a reliable person. Tell the interviewer that you are stable and do not call off from work unless you would have an emergency or are very ill. Next, share with the interviewer how few times you have called off from work in the past year. If you were sick with the flu and had to call off work two days in a row, that's to be expected! We are all human and get sick from time-to-time. The important part is that you handle these situations professionally and respectfully.
"I had called off from work before, only when I was very ill, and with a doctor's note. I like to work, and need to earn a living, so you can be assured that I will be at work on time and when expected."
You can accomplish so much more if there is excellent synergy within your team! Leveraging everyone's skills and best personality traits can encourage a group to be more effective than ever. Share an example that demonstrates your understanding of teamwork. Some factors that make the team successful are: - Cohesive personalities - Varying skills - Varying experience levels - Professional communication - Mutual respect - Brainstorm sessions - Clear role identity
"Our latest team goal was to be the most profitable store for January, one of the notoriously slow months of the year. We have fifteen stores, across the USA and ours is one of the smaller locations, so we knew we needed to hustle. We closed out the month, #2 in the company which, although we didn't reach #1, was an amazing feat considering we usually sat in the #8 spot. I believe we were able to make this happen because we all have energetic personalities, we encouraged each other, and remained focused."
The interviewer wants to hear that you are comfortable conversing with other people. As a customer service person, you are most likely a sociable person. Explain to the interviewer that you enjoy getting to know your co-workers, work hard to build relationships with your regular customers through simple interactions, and look forward coming to work each day in customer service. You might work best in a large group setting, or one-on-one interactions might be your thing. Express how you are a sociable person.
"I am most definitely a social person. In my group of friends, I am the one to organize get-togethers most office. And, in my current position, I often host fun team-building events with my co-workers, outside of business hours. I can make conversation with nearly every customer I come across."
Start off by telling the interviewer that Aldi strives to provide excellent quality products to its customers and strives to have fresh ingredients in its products. Additionally, Aldi offers in-season Pick of the Week produce to ensure produce being provided is fresh and ripe. Finally, you can mention that Aldi Double Guarantees the quality of its products promising to replace the product and refund your money if customers are not 100% satisfied with their products.
"I am very familiar with the high quality of products that you sell. I know that you offer the "
Be truthful with the interviewer, and tell the interviewer whether or not you have shopped at Aldi before. It's always a great idea to visit the store that you want to be working for, before your interview. If you have shopped at Aldi, tell the interviewer, and share how much you enjoy going to Aldi on a regular basis. If you have not bought at Aldi, say to the interviewer that you have not, but you keep hearing great things about it in the news and want to learn more.
"Yes, I have shopped at Aldi many times before and I love the experience that I have, every time. The selection is always wonderful and, of course, the prices are incomparable."
The interviewer would like to know that they can trust you to report theft and dishonesty in the workplace. Some businesses have trouble with employee theft, and they need to make sure that they are hiring someone who is honest and trustworthy. Talk to the interviewer about the steps you would take if you caught a co-worker stealing.
"I am sure that you have an internal policy for employee theft so I can assure you that I would follow the required steps to report the theft. I am a trustworthy person with a strong track record of honesty with my previous employers."
Aldi is about doing the right things to save their shoppers' money. As a team member at Aldi, tell the interviewer that you look forward to helping families save money on their grocery bill by freeing up funds for other things such as piano lessons, family vacations, and buying the newest electronics. Be sure to mention that you like knowing you would be helping families afford to eat healthy, nutritious meals because of the great things families can afford with Aldi's prices.
"I know that Aldi is all about helping families save significant amounts of money on their grocery bill, helping them to afford some of the other important things in life. I plan to make a difference at Aldi by being a positive ambassador for this message!"
Start off by telling the interviewer that you are typically an organized person and achieve everything on time. Share how you usually organize your work. You might share that you keep a to-do list of all the objectives that you must complete, keep your electronic calendar up-to-date and that you spend 5-10 minutes at the beginning of your day reviewing your calendar for the day as well as prioritizing your to-do list for that day. Next, share a time when you failed to get an assigned task done on time due to something outside of your control. Perhaps you were sick, an emergency arose, or someone else called in sick for the day changing your priorities. Share how you prioritized your time with the goal of achieving the deadline, and share why you were not able to make it on time. Finally, be sure to wrap it up by reiterating that you are usually a deadline driven person, and you almost always complete everything on time. For example "I am always diligent when it comes to deadlines. However, once I remember having an abnormally large take-out order from a regular client once. I was a little stressed about making sure it was perfect, so I put in a bit of overtime to meet the expectation. It felt great to deliver high-quality service."
"I am always diligent when it comes to deadlines. However, once I remember having an abnormally large take-out order from a regular client once. I was a little stressed about making sure it was perfect, so I put in a bit of overtime to meet the expectation. It felt great to deliver high-quality service."
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Aldi is a leading global discount supermarket chain with over 9,000 stores in over 18 countries, and an estimated turnover of more than ?50bn. Based in Germany, the chain was founded by brothers Karl and Theo Albrecht in 1946 when they took over their mother's store in Essen which had been in operation since 1913; it is one of the world's largest privately owned companies.
The earliest roots of the company trace back to 1913, when the mother of Karl and Theo Albrecht opened a small store in a suburb of Essen. Their father was employed as a miner and later as a baker?s assistant. Karl Albrecht was born in 1920, Theo Albrecht in 1922. Theo Albrecht completed an apprenticeship in his mother?s store, while Karl Albrecht worked in a delicatessen. Karl Albrecht took over a food shop formerly run by F. W. Judt who already advertised that they were the "cheapest food source". Karl Albrecht served in the German Army during World War II. In 1946, the brothers took over their mother?s business and soon opened another retail outlet nearby. By 1950, the Albrecht brothers owned 13 stores in the Ruhr Valley.