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Air Canada Mock Interview

Question 9 of 35 for our Air Canada Mock Interview

Air Canada was updated by on March 10th, 2023. Learn more here.

Question 9 of 35

Have you ever experienced a time when communication became an issue when working on a team?

"Yes, earlier this semester, I was part of a group project and assumed the lead in coordinating the work of our team. One of the team members was not very active in our team chat and in-person meetings, so I took time to meet with her one-on-one to discuss why she wasn't an active part of the team. She opened up and let me know that she was bogged down with other classwork and a full-time job and apologized. From there, her involvement improved, and we are in the final stages of our project."

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How to Answer: Have you ever experienced a time when communication became an issue when working on a team?

Advice and answer examples written specifically for an Air Canada job interview.

  • 9. Have you ever experienced a time when communication became an issue when working on a team?

      Why the Interviewer Asks This Question

      Hiring managers know that situations can arise when poor communication causes strife in a team. When I interview a candidate, I want to know how they handle situations with poor communication. At Air Canada, many people make a successful flight happen, and working through times of difficult communication will be an essential skill for you to possess.

      Written by Ryan Brunner on March 10th, 2023

      How to Answer

      Give an example of a time you couldn't explain what you needed from other team members or one of your team members couldn't communicate effectively. Be sure to include the overall outcome of the situation and what you did to repair the communication issue.

      Written by Ryan Brunner on March 10th, 2023

      1st Entry Level Example

      "Yes, earlier this semester, I was part of a group project and assumed the lead in coordinating the work of our team. One of the team members was not very active in our team chat and in-person meetings, so I took time to meet with her one-on-one to discuss why she wasn't an active part of the team. She opened up and let me know that she was bogged down with other classwork and a full-time job and apologized. From there, her involvement improved, and we are in the final stages of our project."

      Written by Ryan Brunner on March 10th, 2023

      1st Answer Example

      "Several years ago, I worked on a team to solve a problem that could have potential effects on our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation and suggested we give each person a chance to explain their findings and opinions, which helped us take a more collaborative approach."

      Written by Ryan Brunner on March 10th, 2023

      2nd Answer Example

      "My current company recently went through a merger, which has caused a lack of communication between the team because people are flooded with thoughts of job security. I suggested to my department head that we have a team-building event. Gathering everyone to remind them that we are still a team was beneficial."

      Written by Ryan Brunner on March 10th, 2023

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