How to Answer: What types of KPIs are you measured against in your current role?
Advice and answer examples written specifically for an ADP job interview.
42. What types of KPIs are you measured against in your current role?
Why the Interviewer Asks This Question
At ADP, excellence in service and being results-driven are core values. Leaders set ambitious goals and evaluate performance by measuring what they achieve and how they achieve it. They are committed to an inclusive and equitable workplace where rewards and promotions are based on results and ability.
Written by Jaymie Payne on November 13th, 2022
How to Answer
Describe what types of goals you have in your current role (personal or professional) and the frequency they are set (weekly, monthly, quarterly, etc.). If your company does not have any set goals or key performance indicators, be honest and then give examples from a prior job or any relevant personal goals you may have set. Be sure to discuss your ability to attain those goals as well.
Written by Jaymie Payne on November 13th, 2022
1st Entry Level Example
"When I volunteered for a local non-profit, we were given certain KPIs relating to community outreach and creating social media posts to share with others. I always hit my goals relating to making cold calls, sending out emails or flyers and posting on Facebook to generate interest and start conversations with community members."
Written by Jaymie Payne on November 13th, 2022
1st Answer Example
"As a lead generator, I have weekly, monthly, and quarterly goals set by my manager. My weekly goal is to outreach at least 50 people per week via cold calls to set appointments to discuss products. Monthly, I have set product sales goals that typically increase 15% a quarter, with quarterly goals also being related to sales and customer longevity."
Written by Jaymie Payne on November 13th, 2022
2nd Answer Example
"In my current role as a tech support agent, I have a weekly goal of resolving 200 customer tickets and a quarterly customer satisfaction survey result of 4-5 stars. I regularly meet these goals, and I exceeded my ticket resolution goal by 20% in two of the last four quarters."
Written by Jaymie Payne on November 13th, 2022
About the Author
When I started my career in business management, branding, and marketing, I mistakenly assumed hard work and integrity alone would get me noticed. Back then, I assumed the harder I worked, the faster I’d rise through the ranks. Yet, even in a meritocracy, this is rarely the case.
The goals of my peers competed with mine, and too often, they were better at getting noticed for their accomplishments. And, some of them were all too happy to watch me working harder, as they worked smarter, rising through the ranks faster than me. At one point, a boss of mine labeled me a stealth worker. They said they had no idea I was the one performing all that great work. If only I’d drawn more attention to what I was doing, maybe I would have gotten rewarded for it. So I learned most of my leadership skills the hard way, and the journey was long.
As a leader, my favorite part of the job came to be coaching others. I took pride in sharing the secrets to my eventual success, and offering my outside-of-the-box view of the role. Where other leaders were only in it for themselves, I was genuinely in it for the company and the team. So I taught those I mentored not only what they needed to do, and how to do the job right, but why each step was important. I spelled out how everything fit into the big picture and shared every trick of the trade that no one shared with me. Every single individual I mentored advanced far ahead of their peers, surpassing those who were only in it for themselves.
Another favorite part of the job was recruiting and building the perfect teams. For me, conducting an interview was an art form. I later volunteered my services at career fairs and trade schools, offering advice, from crafting the perfect CV and resume, to delivering a perfect interview, to negotiating a decent raise. Now I am a full-time writer, and left my management career behind me. Yet, I still love coaching others to succeed, and I love writing for mockquestions.com for this very reason.
Here’s what I said to a friend of mine whom I mentored a long time ago: “Every single thing you do, at every stage, can alter the perception others have of your professional worth. My goal is to make you look like an asset worth fighting for.”
Learn more about Kevin Downey