Flight Attendant
Top 25 Interview Questions and Answers

Question 1 of 25

If you were in an unknown city, what would you do to find a restaurant?
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1. If you were in an unknown city, what would you do to find a restaurant?
Best Answer
Look it up on the internet or ask customer service in my motel.
2.
I would go on the net and look for restaurants or ask someone at the hotel.
3.
I would surf the internet or ask the front desk at the hotel where I was staying.
4.
First I would check with the front desk staff first, or check my smartphone.
5.
I would ask a resident of the city for a recommendation.
2. Do you get motion sickness?
3. Have you ever had a stranger yell at you before? How did it make you feel?
Top Answer
Yes, I felt uneasy at first, but I realized he just needed to vent. I didn't take it personally, but just listened and assured him I was there to help him.
Second Best
I no tolerate this. Is sign of disrespect in my country.I go galley and get Ginsu!!!
3.
Never had this experianse
4.
Yes. i feel sorry that our services did not meet their needs and i must improve my service.
5.
Yes. A guest complained of unexpected charge on his bill during checking out.First of all, i felt sympathy for the guest.
6.
Yes. A hotel guest complained expected room charge during checking out. I felt bad, but helped the guest find out where the wrong item charged and corrected it.
7.
Yes, during my previous job as a hotel front desk agent. I felt uneasy but at same time, i thought there might be something wrong with my service, so i tried different way to help the guest.
4. When did you complete emergency training?
Best Answer
I did go through it 3 months ago, but i do any emergency training is final.
2.
It never ending, we should keep in mind, safety is the top priority of our job.
3.
Searching on the internet or ask customer service.
5. How would you rate your people skills?
Top Answer
Excellent! I have many years of customer service experience which has given me the knowledge to deal with all types of people and situations.
Second Best
I have been working with service industry for almost ten years and I still love this job.
3.
I would say i am confident in any profession where customer service is oriented, but still i think there is room to develop and improve.
4.
My people skills are very high. I have worked in the customer service industry for a long time and I am very friendly to everyone I meet.
5.
I would say my person skills is good. I work well with others and is always there to help and share my knowledge and experience with fellow co-workers. I also have excellent customer care skill which I am trying my best to make my customer feel relax and happy.
6.
What are your strengthsHoe would you respond if you offered the job.
7.
I would say 9 out of ten,I have the experience in a customer service industry for many year.I am sure that I can deal with people.
6. How tolerable are you of people?
Best Answer
I think that i am a tolerable person in general, people sometimes do something makes me feel uncomfortable, but i never let the unhappiness go through me.
2.
Wee,I don't get angry easy.However if I feel that I will angry to people i will walk away.
3.
I'd like to think of a situation in other's shoes, when you are considering of others you can tolerate more of people.
4.
I think as a flight attendance, we want to make sure the passengers are feeling comfortable in a long haul flight. I do understand that they sometimes will feel stressful and become somewhat demanding. I think the best way is to comfort them with the positive attitude and listen to what they really want and need. Then, of course we will try our best to make sure they are happy.
7. If a passenger gets violently ill during a flight, how would you handle this?
Top Answer
I would definitely take care of the problem immediately. First, I will inspect his conditions and find out how serious the passenger is. If it's too serious, then I will notify my flight purser and call upon the ground-based medical assistant through the use of the Medlink.
Second Best
First,i will check his condition and let's the crew know also inform my supervisor to ask for the doctor or nurse onbord,if the situation become a serios case we might call captain to contact to the ground crew.
3.
Take care of the problem immediately. First, I would inspect his condition and find out how serious the passenger is. If its something that immediate assistance, I would let the captain know.
4.
I should keep calm and professional, get help from co-workers in necessary.
5.
Calm down and try to find out what made the passenger out of control, if possible find help from co-workers.
6.
Ask what's wrong inform the purser.
8. Why do you think passengers take their frustration out on the cabin crew, even though the crew is trying to help them?
Top Answer
For a lot of people, traveling is extremely stressful and traveling by air takes a lot of preparation. When a passenger is already stressed and just wants to get to their destination, it will be difficult to make them happy. The only thing I can offer, as a flight attendant, is comfort, a positive attitude about their flight, and assurance that they will land on time.
Second Best
People are different we never know what they have seen before they see us on board,what we can do as a cabin crew is just clam down and help them.
3.
I understand that people are different,so what we can do as a cabin crew is just to ensure that the passenger are happy,we might offer them some help if the need or offer some drinks to let thier cool down.
4.
because some passengers are high
5.
It is a reality not only for the flight attendants but also to all customers assistants, for this reason all must be equipped by patience to handle this situation . probably, the passengers have their personal problems and they burst into the flight attendants.
6.
When the find our services do not meet their needs.
7.
There may be something he needs we have not taken care satisfactorily.
9. At your current job, what are you most proud of?
10. When did you realize you wanted to become a flight attendant?
Top Answer
I couldn't say exactly when, but i could definitely say, i have always been learning and improving my skills to find a career where my experience and enthusiasm may maximize achievement.
Second Best
I would accept.
3.
I relised i wanted to be a flight attenant when i first went on an aeroplane i saw the way that the crew behaved and presented theirselves which to me was really important but most of all it was the way they handled the passengers and how well they coped under pressure and working in a team not just independantly. i was reallly interested in the way that they can do multi tasks ever since then i have put my goal on becoming a flight attendant.
4.
When I started to work at my current job. I realized how much I love to help my customers with their wants and needs. And I'm happy with I see the smiles on their face.
5.
Not exactly, but, i believe the company wouldn't be in their respected position bot knowing what's fair and not to their employees.
6.
No not at all.
7.
Offer the passenger to change seats, or ask the passenger if they would like a pair of head phones.
11. How would you handle a situation where one passenger complained about the passenger next to him, snoring too loudly?
Top Answer
I would first apologize to the passenger first. I will tell ask the passenger if there's anything I can help them with such as offer him the earplugs. If the passenger asks me to wake the other passenger up, I will explain to him that it is inappropriate to disturb that way. However, If he's still not happy. Then I will inform my flight purser to see if I need to re-arrange the seat for him.
Second Best
Apologize to the passenger and then ask what would be the best way to help. Then if they ask to wake up the passenger say that it is not an option to wake the snoring passenger but suggest to move to another seat.
3.
Try to find another available seat the complaining guest, if not, will appropriately wake up the snoring passenger and say,
4.
Apologise first and then bring the passenger earplugs. If the passsenger still complain may bring him to anther sear if possible.
5.
I would offer a seat elsewhere if available and/or ear plugs.
6.
I explain every passanger have good sleep and I find clothespin
7.
Explained to the passenger that it's inapropriate to disturb the other passenger's slumber but suggests to change to other seat (if available).
12. If you had a passenger that couldn't keep calm, due to anxiety of a plane crash, how would you calm them down?
Top Answer
Calmly explain how safe flying is, that the airline has members hired just to check every inch of the plane for every possibility before takeoff. Connect with the person to really show that you care about their safety.
Second Best
explaint that every will have control by good pilot and we have exellent cruise
3.
I would listen to the passengers fears and then I would reassure the passenger that flying is one of the safest ways of travel. I would also have the Captain (if possible) speak with the passenger to reassure him/her.
4.
I will start a conservation with this passenger. After that I will share my own flying experience with this passenger saying that flying is safe.
5.
First,I will talk to the paasenger and ensure that this is a safe flight also share my flying experience to the passenger or otherwise, take the paaenger to the flight deck to see the captain.
6.
First of all, you should be calm down and try to understand why the passenger is so nervous and what makes him anxious, using smooth and even tone letting him/her feel relax.
7.
Ask them what I can do for them.
13. Tell me what you know about our airline?
Top Answer
As an only one aircraft that provides transportation of passengers to desired destinations with the hospitality, customer, safety and communication services that satisfy customers and airlines obligations.
Second Best
Where many passengers and flight attendant and plane.
3.
i know u r air line because u r air line is famous in myanmar and every body can know u r air line
4.
I know your airline is the first one started free luggage check in promotion in the national airline industry.
5.
I like the slogan of your airlines,
6.
Its a well known airline and everyone I know goes on that airline. They are very customer safety friendly and they are all bout getting the customers to destinations on time.
14. How long do you see yourself as a flight attendant?
Top Answer
I see my self working as a flight attendant as long as you and I are satisfied with my perfomance
Second Best
Being a flight attendant has been my dream job since i was a little girl, i see myself working and committed to being a flight attendant for 10 or more years.
3.
I would say that Flight Attendant job is a career to me, i would like to work in this field as long as possible.
4.
tae
5.
I approach every new job with a long-term view. I would like to think that I can make a positive contribution to the airline for a foreseeable future.
6.
Well,right now i am still have passion to be a flight attendant...
7.
I love this job so much,I see myself working as a flight attendant here for 20 years.
15. Do you know how much this job pays?
Top Answer
I think I have a general idea what the job pays but not choosing this career for the money.
Second Best
$10 to 15
3.
Have no idea but i think they ofer best pay.
4.
I dont know exactly but its a good enough.
5.
I belive that Flight attendant is a good job also this company is a very good company ,I am sure that if I work here I will be in a good hand.
6.
Yes i do undertsand how much this job pays.
7.
I have done a lot of research and i got well prepared to take the job i have passion for, no matter how much i was paid for it.
16. Have you ever been on a team where someone was not pulling their own weight? How did you handle it?
17. Do you have a current passport?
Best Answer
Yes I do.
2.
Yes,I do have a curent passport and ready to fly.
3.
Yes, i do.
4.
yes i have
18. Why do you want to work for this airline?
Top Answer
Because its a new challege for me and being me i love challenghes and learning new things and i also like working with people..
Second Best
Well,everyone know that your company is a good and top world ogranization,It's would be my honor to work with the world leading airline.
3.
because it is a new challenge for me and it is a new airlines soi want to grow with theairlines
4.
This Arline has grown from a low cheap budget airline to get back the customers lost from qantas to virgin blue by creating a cheap airline to compete it has eroded the competition, this airline is well presented and has a professionalism.. i thnk i would be an asset to the team as i like to work with people as a team to get the job done
5.
This airline is a productive and growing airline, it has been voted the best cheap air carrier of the year. the team like work force and the well presented uniforms and people, this atmosphere is where i want to work.
6.
I would like to be part of the winning team.
7.
Because i think i have qualification suitable for this job.
19. What irritates you about other people, and how do you deal with it?
20. What role would you play as a FA?
21. How would you handle a situation in which a passenger keeps breaking basic flight rules such as, wearing their seat belt?
22. If you were asked to take a flight across country and back unexpectantly, how would you handle this?
Top Answer
Taking a flight and working on call is all a part of being a flight attendant. I would be prepared for many unexpected trips and welcome them with a smile :)
Second Best
I'm willing to relocate for my job.
3.
I would be excited.
4.
I would happily accept my job assignment and get myself ready by taking a good rest and hit the road.
5.
I would be ready for all unexpected flights through that i will show my proactivity and my effectiveness and welcome them with a smile :)
6.
Ill be right there.
7.
I would accept that with welcome.
23. What would you do if you saw one of your colleagues deliberately being rude to a passenger?
Top Answer
I would try to know the situation but in any way i have to settle it without upsetting the passenger.
Second Best
I would call my collegue one side and tell them to apologise to the passenger.
3.
If i saw one of my colleagues deliberately being rude to a passenger i would go up to them and tell them this is not the way to treat our passengers, and ask what reasons has he/she to behave this way.
4.
I will talk to my colleagues personally and offer some help to my colleagues to get my colleagues away from that passenger.
5.
I will tell my colleagues politely and offer some help to my colleagues,They probably tired.
6.
I would offer help first, and talk frankly with him alter by offering advice in how to improve his job.
7.
I would go up n ask if I speak to them and then i would be the one to service them the rest of the flight i wouldnt be happy and say they should know better than to treat passengers in that manner.
24. Do you enjoy traveling?
Top Answer
Yes I do very much,I love traveling.
Second Best
Yes,I love traveling a lot,when I have spare time I and my family will go somewhere together or sometime I call my friends do the trip with me.
3.
Yes,I do enjoy traveling very much,I think it's a great opportunity to work and travel together.
4.
Yes, i love it.
5.
Yes, I like traveling.
6.
Of course I do, a great opportunity to learn, work and at the same time making people happy with your service.
25. Give me an example of a time that you felt you went above and beyond the call of duty at work.
Flight Attendant
Job Satisfaction
Interview Difficulty
Healthcare
Vacation
Hours per Week
70%
Average
Provided
One Week
32 Hrs/Wk

Flight attendants or cabin crew (historically known as stewards/stewardesses or air hosts/hostesses) are members of an aircrew employed by airlines primarily to ensure the safety but also the comfort of passengers aboard commercial flights, on select business jet aircraft,


Source: http://en.wikipedia.org/wik...
Last Updated: March 27, 2014, 7:07 pm
Education Requirements

Flight attendants receive training from their employer and must be certified by the Federal Aviation Administration (FAA). Although flight attendants must have at least a high school diploma or the equivalent, some airlines prefer to hire applicants who have some college. Prospective flight attendants typically need previous work experience in customer service. Applicants must be at least 18 years old, eligible to work in the United States, have a valid passport, and pass a background check.

Work Environment

Flight attendants work primarily in the cabin of passenger aircraft. Dealing directly with the public and standing for long periods can be stressful and tiring. Occasionally, flight attendants must deal with turbulence, which can make providing service more difficult and causes anxiety in some passengers. Although rare, dealing with emergency situations and unruly customers can also be difficult and cause stress.

Flight Attendant Reviews

Jun 15, 2014
Why did you choose this profession?
Because I have excellent customer service I have over 6 years in retail sales and 8 years in security with both professions I BELIEVE I can make an outstanding contribution to this company. I love helping people, bringing joy and laughter to people and giving to others. I believe being a flight attendant is my calling in life and would be so honored to service this profession with great joy and pride.
What do you enjoy about being a Flight Attendant?
I love people! I ENJOY SERVING OTHERS and bring joy to others, I am honored to be apart of the profession and I am honored to wear the uniform with pride.
What areas do you dislike about being a Flight Attendant?
I don`t have a dislike, I knew when I applied that I would travel a lot and be out of town for days, I love being a flight attendant and can`t find fault with something I was meant to do and find so much joy in doing.
What special skills does it take to be a Flight Attendant?
I have a sense of humor, I have a gentle spirit that would be joy to others and I have a smile that would bring warmth to others. I have communication shills where I can talk to a person with ease and with clarity. I have also been certify in first -aid.
What do you find to be the most challenging part of your job?
Getting all the gate information and making sure every passenger knows where to go before they deplane.
Tell me about the hours you are used to working and your schedule.
I have worked every shift , my current schedule is grave yard, I work holidays and weekends so I can adapt to any schedule with ease.
Aug 1, 2014
Why did you choose this profession?
Being a flight attendant is been my dream profession. I love helping custumer and will ensure their flight will be comfortable and will land on time.
What do you enjoy about being a Flight Attendant?
I love dealing with different people. I enjoy serving the customer with care and possitive attitiude to ensure they leave the plane with a smile.
What areas do you dislike about being a Flight Attendant?
There is no areas I dislike being a flight attendant. If I will be a flight attendant, I think I would enjoy every responsibility flight attendant can offer.
What special skills does it take to be a Flight Attendant?
I would say my uniques skills is customer service!
What do you find to be the most challenging part of your job?
Maybe the most challenging part of my job when customers are all complaining at the same time.
Tell me about the hours you are used to working and your schedule.
Number of hours of work is not important to me, as long as my job or project is done on that day then I am happy to go home.
What are some of the benefits you are custom to as a Flight Attendant?
The types of benefits I expect to this position is medical, dental, 401k, and free or discounted to travel.
What are some of your most memorable experiences as a Flight Attendant?
Not applicable. I am still applying for this position.
What advancements do you expect in the future?
I can see myself still working and learning with this company.
How often did you work in teams as a Flight Attendant?
I work with teams everyday, especially my department I work is big. It needs team work in order to finish our job at the end of our shift.
What types of customer engagement have you experienced?
Yes, I have! They have given me the opportunity to engage in customers mostly everyday and I love every single of it!
What type of stressful, high pressure situations, have you experienced?
If I was a flight attendant, I think the type of stressful and pressure I will encounter is many angry customers and at the same time in a long flight.
If you had to start over, what career would you choose instead of being a Flight Attendant?
If I had to start over, I would still choose a career that deals with customer service.
Aug 5, 2014
Why did you choose this profession?
I chose this because I have the ability to deal with people everyday and the ability to react to situations very calmly.
What do you enjoy about being a Flight Attendant?
I would enjoy making people feel comfortable and while they relax on their way to a exciting vacation.
Aug 18, 2014
Why did you choose this profession?
I love to help others and travel. This job provides me an opportunity to do both.
What do you enjoy about being a Flight Attendant?
When I help someone or do something to make them comfortable I feel a sense of accomplishment.
Aug 22, 2014
Why did you choose this profession?
I like to be on the go. A typical nine to five is not for me. I also love people and I have a passion for first aid and safety.
What do you enjoy about being a Flight Attendant?
I enjoy not knowing what my day will be like. Anything can happen and it keeps the day interesting and fun.
What areas do you dislike about being a Flight Attendant?
Missing out on home events can be hard but its something you walk into with eyes wide open. If you cant handle it, its not for you.
What special skills does it take to be a Flight Attendant?
First aid training, security experience, customer service experience, management experience, beverage service.