Flight attendants or cabin crew (historically known as stewards/stewardesses or air hosts/hostesses) are members of an aircrew employed by airlines primarily to ensure the safety but also the comfort of passengers aboard commercial flights, on select business jet aircraft,
Flight attendants receive training from their employer and must be certified by the Federal Aviation Administration (FAA). Although flight attendants must have at least a high school diploma or the equivalent, some airlines prefer to hire applicants who have some college. Prospective flight attendants typically need previous work experience in customer service. Applicants must be at least 18 years old, eligible to work in the United States, have a valid passport, and pass a background check.
Flight attendants work primarily in the cabin of passenger aircraft. Dealing directly with the public and standing for long periods can be stressful and tiring. Occasionally, flight attendants must deal with turbulence, which can make providing service more difficult and causes anxiety in some passengers. Although rare, dealing with emergency situations and unruly customers can also be difficult and cause stress.