Flight Attendant Mock Interview
Practice 37 Flight Attendant interview questions covering safety scenarios, customer service, and teamwork.
Question 16 of 37
If a passenger got violently ill during a flight, how would you handle this situation?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Being prepared for any situation on a flight is a key aspect of being a great Flight Attendant. Your interviewer will be looking to hear how you stay calm, cool, and collected during a situation like this, while also being resourceful in how you handle the situation. If you have experience handling a situation like this, be sure to describe that experience while demonstrating the specific steps you took to make the situation as successful as possible.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Last week, I had a very ill passenger who was vomiting profusely. We had a doctor on board whom I asked for assistance so that we could determine whether it was an emergency or simply a virus or food poisoning. I offered the patient a new seat in an aisle closest to the washroom while moving the other passengers to another seat. I was able to get the passenger comfortable with a warm blanket, ginger-ale and a cold pack."
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Anonymous Answer
I would tend to the passenger, ask if there was a medical professional on board and if not I would assess the situation with my other crew members and refer to my training and my flight attendant manual.
Cindy's Feedback
Good! It sounds like you have either training or experience. Can you give an example of having handled a similar circumstance? If not, can you provide more detail about proper protocols? This is an excellent opportunity to show that you're prepared for anything!
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