Flight Attendant Mock Interview
Practice 37 Flight Attendant interview questions covering safety scenarios, customer service, and teamwork.
Question 7 of 37
How would you handle a situation where one passenger complained about the passenger next to him for snoring too loudly?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I'd find out what's the root of the problem is. Is the loud snoring interrupting his concentration? Is he trying to get work done, or is he trying to enjoy the movie? Whatever the case may be, I'll go ahead and give him some earplugs and a complimentary beverage and snack to apologize for the inconvenience. If that's not enough, I can also see if I can put him in a different seat."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Working as a Flight Attendant, you'll need to be prepared for any situation when it comes to working with passengers. Awkward, and sometimes humorous, situations will come up during your shift and you need to be able to handle them with ease. This situation can be common on long flights and your interviewer will be looking to hear that you'll be able to mediate this situation with ease to find the best solution possible for all involved. Assure the interviewer that you can handle these types of situations with ease.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"If a passenger was snoring loudly enough to disturb the person sitting next to them, I would offer a new seat to the individual who was being disturbed. It would not be polite to wake the snoring individual. If a new seat was not available, I would offer them a complimentary beverage, movie, and some headphones."
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Anonymous Answer
Hopefully, there would be an open seat I could move them to, and if not offer them some earplugs or some great recommendations to some good music they could listen to on their cell phone or mobile device.
Cindy's Feedback
Ok, good problem-solving! Have you had a similar situation that required the exercise of diplomacy? You can enhance your answer with an example that shows these skills in action.
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