QUESTION 17 OF 37

If you had a passenger who couldn't keep calm due to anxiety of a plane crash, how would you calm them down?

"In my experience, people who are panicking from fear can be eased when I get eye-to-eye with them and I make physical contact with them to ground them in the moment before I start talking to them. For example, I might put my hands on their upper arms and squeeze gently to make solid eye contact with them. I'd verbally de-escalate the situation. If that doesn't work, I'll have them try some anxiety relief techniques, such as deep breathing."

Taking care of passengers with severe anxiety may be a regular occurrence and you should be prepared to expertly manage a situation like this. Try to highlight your ability to soothe the passenger with a calm tone and the educational pieces you would share with the passenger.

"A person who is in a state of panic can generally be calmed down through conversation and distraction. If I had a passenger experiencing an anxiety attack, I would insist that they focus on a conversation with me. Other techniques could include having them close their eyes, take deep breaths, and count to 100 and backwards again."

Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.

Anonymous Answer

Take control, offer direction to the passenger. That is usually what they are looking for. Some kind of direction to follow because they are too scared to think calmly.

Cindy's Feedback

Nice! So you are the calming element? That is a very valuable asset to the airline! Provide more detail about how you'd handle an anxious passenger.

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If you had a passenger who couldn't keep calm due to anxiety of a plane crash, how would you calm them down?

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