Flight Attendant Mock Interview
Practice 37 Flight Attendant interview questions covering safety scenarios, customer service, and teamwork.
Question 19 of 37
Describe a situation when you were able to have a positive influence on the actions of others.
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"There was a time when one of my fellow flight attendants snapped at a passenger. This was during the first half hour of the flight, and it he had just started work, so I knew he wasn't just tired. The first chance I got, I invited him to have a coffee with me at the galley. I treated it like a friendly chat and asked him what's going on with him, anything interesting, things to just get the conversation to open up. Soon, I found out that he was having personal problems, so I just became a good listener for him.
I steered the conversation back towards work and talked about positive things to get my coworker back into a good mood. Then I mentioned that there was a passenger who seemed to be upset about something. I suggested that my coworker see if there's anything the passenger needed. That way, the passenger would have contact with my coworker again, and this time it'd be a positive interaction. As you can see, I'm very good at influencing people in a positive way."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Flight Attendants are often relied upon to be the beacon of hope and positivity to both the passengers and crew of a flight. With this question, your interviewer will be looking to gauge your ability to do just this by having you talk about a time when you had a positive influence on others. Prior to your interview, think of a situation that clearly demonstrates how your influence on others helped lead to a very positive outcome.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Last year at work, we had a situation where our executives allowed all of us to make a pitch in regards to where the company's philanthropic efforts should go. I created a really great presentation that impacted the executives enough for them to choose my charity of choice. It was an amazing feeling to know that my passion and research could amount to something so life changing."
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