Flight Attendant Mock Interview
Practice 37 Flight Attendant interview questions covering safety scenarios, customer service, and teamwork.
Question 23 of 37
How would you handle a situation in which a passenger keeps breaking basic flight rules, such as wearing their seat belt?
Example Answer
How to Answer
Example Answer 2
Community Answers
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I've been trained to handle unruly passengers in a number of ways. Usually, these kinds of passengers don't respond well to people who try to exert authority onto them, so I explain to them that government regulations require passengers to be wearing their seat belts at this time, and that it was for the safety of all the passengers. I'd explain to him what would happen if he didn't have his seatbelt on during sudden turbulence. If he still refuses, then I'd emphasize the rules again and ask him what his suggestion is."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
As a Flight Attendant, you will often come across passengers who simply don't care about the rules and regulations of flying. Talk to the interviewer about your strategy for dealing with these types of passengers. In your answer, try to demonstrate that you would be firm, respectful, and professional in your approach with that passenger.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"In my current Flight Attendant role, I have been trained to handle uncooperative passengers in a variety of ways. If reasoning with them does not work, I will then ask them to personally suggest what a reasonable solution may be. If they are unwilling to reason with me, I will remove myself from the situation and ask another Flight Attendant to step in."
Interview Coach
Jaymie
A real coach, not AI. I read every answer myself and write back with personalized feedback.
Typically responds within 24 hours.
0 - Character Count
Anonymous Answer
I'd look their name up in the manifest and address them kindly and say Mr Smith I hate to be a nag but the seatbelt rule is a federal regulation and those rules we can not bend and I would hate for us to hit unexpected turbulence and then you get injured. And I have been taught in training that we are enforcers, not enforcers when writing a cabin incident report after the flight.
Cindy's Feedback
Great! I like the way you draw from your training. Your answer demonstrates good judgment, too!
Unlock All 37 Flight Attendant Questions
Unlock expert responses to questions airlines use in flight attendant interviews.
Get StartedJump to Question