How would you handle a situation in which a passenger keeps breaking basic flight rules, such as wearing their seat belt?
"I've been trained to handle unruly passengers in a number of ways. Usually, these kinds of passengers don't respond well to people who try to exert authority onto them, so I explain to them that government regulations require passengers to be wearing their seat belts at this time, and that it was for the safety of all the passengers. I'd explain to him what would happen if he didn't have his seatbelt on during sudden turbulence. If he still refuses, then I'd emphasize the rules again and ask him what his suggestion is."
As a Flight Attendant, you will often come across passengers who simply don't care about the rules and regulations of flying. Talk to the interviewer about your strategy for dealing with these types of passengers. In your answer, try to demonstrate that you would be firm, respectful, and professional in your approach with that passenger.
"In my current Flight Attendant role, I have been trained to handle uncooperative passengers in a variety of ways. If reasoning with them does not work, I will then ask them to personally suggest what a reasonable solution may be. If they are unwilling to reason with me, I will remove myself from the situation and ask another Flight Attendant to step in."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I'd look their name up in the manifest and address them kindly and say Mr Smith I hate to be a nag but the seatbelt rule is a federal regulation and those rules we can not bend and I would hate for us to hit unexpected turbulence and then you get injured. And I have been taught in training that we are enforcers, not enforcers when writing a cabin incident report after the flight.
Cindy's Feedback
Great! I like the way you draw from your training. Your answer demonstrates good judgment, too!
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