Top 25 Costco Interview Questions and Answers

Top
1. What do you know about Costco's working environment?
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-68.6%
Top Answer
that is a warehouse wyd much to choose from also clone appliance in anything the house full of family with me
+80%
75%
+ / -
-60%
Second Best
That it is fast paced, your working all the time and at the same time youll be able to help customers with different type of products.
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75%
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-60%
3.
It is a warehouse type enviornment and that it is fast paced.
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67%
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-50%
4.
Open 7 days a week, warehouse environment, membership required to shop at costco.
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50%
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-33.3%
5.
Costco is a positive working enviromment.
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50%
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-33.3%
6.
I know costcos work environment is fast paced all workers are to be to work on time, time is not limited but utilizing your time is key.
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33%
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-25%
7.
If a customer asks for discount.
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0%
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8.
There a lot and god.
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9.
Online forums, hearsay, previous work experience.
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10.
It is a clean and tidy environment with all products on pallets. With helpful, driven coworkers.
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11.
That it is a large comanpany, with many people and personalites.
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12.
Very dedicated. Always there and sharp. Very friendly, hardworking, time managing.
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13.
I know Costco is a warehouse that sales bulk items and is fast paced.
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14.
No frills most everything is on a pallet except books and clothing.
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0%
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-0%
2. Describe to me a perfect retail environment?
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-64%
Top Answer
people are friendly,know their products and where to locate them
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92%
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-88%
Second Best
A perfect retail environment would have all the merchandise organized,everything would be clean, the employees are friendly, have knowledge of the products and their location.
+83.3%
80%
+ / -
-66.7%
3.
A structured retail environment,organized merchandise, and a very comfortable customer friendly .
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67%
+ / -
-50%
4.
good leadership, organize, clean ,smiley faces
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50%
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-33.3%
5.
Always happy customers not problems with any merchandise.
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50%
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-33.3%
6.
A perfect retail environment to me is plenty of employees who go out of their way to help the customer in need, knows the store top to bottom, and has a basic knowledge of the most popular items.
+66.7%
50%
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-33.3%
7.
Fast, friendly and on time.
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50%
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-33.3%
8.
Clean, friendly environment and someone there that can answer any question I might have. I don't like having to search for help.
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0%
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-0%
9.
Great products, happy, productive team members, company policies that allow for exceptional customer service.
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0%
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10.
The perfect retail environment is when all team members get along and are happy and positive. I also thrive on it being busy.
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11.
Isles cleaned and clear, shelves neat, products arranged in order.
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12.
Greeted at the door with a smile nod or hello. The workers ask if they can help you, not too much so you can be left alone. Helpful cashiers to see if you need any assisstance.
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13.
A perfect retail environment is a well organized store as well as associates who know the store.
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14.
Very open, the costumer should feel comfortable while shopping. The costumer is the number one concern and them being beyond satisfied is the definition of a perfect retail environment.
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15.
Everyone works together to accomplish the same goal.
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16.
Well organized, clean and priced so customers will be ready to buy.
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17.
Friendly and helpful personal. Make the customer feel the they are number one.
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18.
A perfect retail environment is fast paced, all individuals should have knowledge about the brands, sort queries, proactive, work towards providing creative offers for members.
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19.
Friendly, happy, quick, accurate, and knowledgeable employees. A clean, organized environment, fast service, and a staff who are personable.
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0%
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20.
A place that is well organized, clean, and arranged in a manner that attracts the customer to every part of the store in a unisom, flowing way. Also a place that has employees that look approachable and ready to help.
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21.
Customers find what everything they need at the right price where they feel welcomed and valued.
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0%
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-0%
3. How do you define good member service?
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-69.1%
Top Answer
Bring members best possilble prices on quality brand name merchandise.
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100%
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-50%
Second Best
Smiling, interacting, saying hello, good evening, good small chat. And helping them with whatever. Putting them first.
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100%
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-66.7%
3.
I think that good member service first starts with having a good base of knowledge about the company and its products and inventory. I also think that making yourself approachable and readily available to help members is a huge factor. These people are members here, so I think being able to establish a connection and relationship with the members is vital to ensure that they always leave the store happy and satisfied with their experience.
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100%
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-50%
4.
Making someone feel better than they felt when they walked in the door.
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75%
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-60%
5.
Bring members best possilble prices on quality brand name merchandise.
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60%
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-50%
6.
Making sure every member.
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60%
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-50%
7.
Friendly, helpful, knowledgeable pleasant.
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60%
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-50%
8.
Always greeting a customer with a smile. Asking them how there day is to build a little rapport to make them feel important. Answering any questions them may have.
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60%
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-50%
9.
Giving the customers all the information they need to become a member of our team and enjoy the pleasurable costco experience.
+57.1%
50%
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-42.9%
10.
Friendly, helpful and knowledgeable service.
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50%
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-33.3%
11.
Friendly, helpful and knowledgeable service.
+66.7%
50%
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-33.3%
12.
Being helpful and available not only for the guest but your co workers so everyone is a winner.
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0%
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13.
I define good member service as giving the customer as much information as I can about the stores membership program.
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14.
Greeting a customer with a smile and helping with any needs they may have.
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15.
Always have a smile and great attitude. To be on call to the costumers and being helpfully to all members.
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16.
Go out of you way to help the fix the problem or show the how it works.
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17.
Making sure the customer is happy and wants to come back.
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18.
Making people leave happier then when they walked in.
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19.
You want the member or customer to feel welcome and appreciated.
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20.
Making them feel happier then they did when walked in.
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21.
Providing the best customer service, handling all customer issues well and satisfying customer with the best offers on brands.
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0%
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22.
Good member service would have to be like an employee at the Gap. They have to be approachable, smiling, friendly, knowledgeable, they need to know where everything is and have helpful information over products. They are patient and put their full focus on you. They make your experience in the store the best it could be and they make you want to come back.
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0%
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-0%
23.
Greeting every customer and treating them like family. Fulfilling all the their requests and helping them to have a great shopping experience.
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-0%
24.
Making each member happy with every visit. Assist in any questions or concerns they may have.
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0%
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-0%
4. How well do you handle customer complaints?
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-60%
Top Answer
Very well, I have had enough experience handling complaints.
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100%
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-50%
Second Best
Very well can stay calm and I dont stress.
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100%
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-50%
3.
I am sorry i tell my superviser.
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80%
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-72.7%
4.
Depending on the complaint I try to help them to the best of my ability and I always maintain composure when deal with an angry customer and one thing i have learned is to always listen to the customers concerns and if I cant help them I will get my supervisor to see how this situation is best handled.
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75%
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-66.7%
5.
As long as i know what the correct action is, or who i can ask to be assured that i'm helping the customer correctly, i am very polite and quick to help.
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67%
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-50%
6.
Depending on the complaint, I try to help them to the best of my knowledge and abilities , and if they are angry I always maintain my composure. and if i cant help them , I get my supervisor.
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67%
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-50%
7.
Well. i take the time to listen to the customer and try to help them to the best of my ability.
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50%
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-33.3%
8.
I can listen to the customer egerly and try to find all and any reslotution by folling police and procedure.
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50%
+ / -
-33.3%
9.
how do you handle customers complaints
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40%
+ / -
-33.3%
10.
Very well. I get all the necessary details from the customer, and let them know I am genuinely interested in rooting out the cause of their complaint. I then take to constructive criticism and use it to analyze how I can better myself, and my team so that we will never receive a similar complaint.
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0%
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-0%
11.
I think I handle customer complaints quite well. I have learnt not to take it personally. The customer is not usually attacking you but something that has upset them. I just try to keep calm and sympathize with them.
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0%
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-0%
12.
I always handle customer complaints well because my job is to make sure that their complaint is taken care of and that the customers leave satisfied.
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13.
I always handle customer complaints well because my job is to make sure that their complaint is taken care of and that the customers leave satisfied.
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-0%
14.
Very well , keep calm and try and take care of the problem.
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15.
Very well. Everytime I hear a customer complaint, I drop what I do and pay 110% attention to them. Patient, open ears, calm.
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16.
I handle customer complaints very well. I just stay patient and listen to the customer and do my best to solve their problem.
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17.
Very well actually, I make sure to stay calm and I actually listen to what the costumer is complaining about and try to the best of my ability to resolve the compliant.
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18.
Very well listen to them what happened get them to the right manager to help.
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19.
I fell I do well with the customers, you need to put yourself in there shoes.
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0%
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20.
I do the I can with the knowledge that I have. If the are anger I stay comme. If I cannot help them I will get my superciser.
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0%
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-0%
21.
I will always try to handle the situation first and if its needs an expertise I will inform my manager to take care of the customer problem.
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22.
Very well. I have always believed that the customer is always right. So when I handle a situation where a customer is upset, I make sure I listen closely to all of the details, and give them the best assistance I can give them.
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-0%
5. Tell me about a time when you had to work with someone you didn't get along with?
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-60%
Top Answer
Just be kind and curtious and so your job, maybe there having a bad day.
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100%
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-50%
Second Best
I try to get along with everyone, If someone doesn't get along with me its usually their issue. I stay polite and because of my great patience I can tolerate a lot of negative behaviour, usually negative behaviour will end up backfiring on themselves and alienate them from the rest of the co-workers.
+62.5%
57%
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-50%
3.
We were working.
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50%
+ / -
-33.3%
4.
Worked with a staff member who had poor follow through with customers.... I would attempt to inform this person in a friendly manner of the customers concerns, and ensure follow up was done by the other employee.
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50%
+ / -
-33.3%
5.
Whenever I work with someone i dont get along with i always keep it professional.
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50%
+ / -
-33.3%
6.
I believe working as a team and in order to work as a team we should all act civil we may not have to talk to eachother but in the end thats kind of a good thing because it causes a less dramatic workplace.
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50%
+ / -
-33.3%
7.
My last Manager liked to yell as his way of giving orders, I just saw it as lack of manners.
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0%
+ / -
-0%
8.
Always look at it in a positive way and follow the principle of team work.
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0%
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-0%
6. What is your best personal trait?
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-64.4%
Top Answer
Working with people and adapting to all sorts of stuations.
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100%
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-50%
Second Best
I think my best personal trait is that I am happy and always go that extra bit to give customer satisfaction.
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100%
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-50%
3.
I get along with others no matter what the situation is, very cutious, people person.
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100%
+ / -
-50%
4.
Dedication is my best personal trait, when it comes to receiving deadlines and following up on them until achieved.
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93%
+ / -
-91.8%
5.
The effort and focus I put into my work.
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67%
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-50%
6.
Personality wise- Im always friendly, rarely grumpy. Life/in general- I have an uncanny ability to learn fast.
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67%
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-50%
7.
Outgoing and hard working.
+16.7%
16%
+ / -
-15.5%
8.
Well written and verbal communication.
+14.3%
13%
+ / -
-12.9%
9.
My communication.
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12%
+ / -
-11.4%
10.
My best personal trait is that i am very determined when it comes to something i need to work for.
+9.9%
9%
+ / -
-8.5%
11.
My best personal trait is my respect for others and putting their feelings before my own.
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0%
+ / -
-0%
12.
Positive attitude, always believe in staying happy and helping someone in need.
+100%
0%
+ / -
-0%
13.
My best personal trait is my customer service skills. I believe that I exceed in making the customer feel special.
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0%
+ / -
-0%
14.
Good people skills, dedicated worker, committed to getting my tasks done.
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0%
+ / -
-0%
7. What are some of your weaknesses?
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-53.3%
Top Answer
My weakness can also be classified as a strength. I'm a people pleaser. I tend to put others before me and neglect my own needs which isn't good because in order to acomplish sucess or happiness both parties must be satisfied.
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60%
+ / -
-50%
Second Best
I tend to focus on perfecting the littlest of things, which can be bad because it makes me a little slow on the job sometime, but i have fixed this weakness.
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60%
+ / -
-50%
3.
Some of my weaknesses is be interviewed and working at the first time because i get nervous and afraid working at the first time because they might get at me for being slow...but i over come my weaknesses when i get along with it.
+60%
50%
+ / -
-40%
4.
i believe in perfection and afraid to delegate important task to others
+50%
40%
+ / -
-33.3%
5.
I do not have weaknesses.
+42.9%
33%
+ / -
-28.6%
6.
I am a perfectionist when working which can make me slow at times. But the end result will be that the job is done right and I can move onto the next job.
+100%
0%
+ / -
-0%
7.
I'm a perfectionist and a little ocd about things.
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0%
+ / -
-0%
8.
In the past, I have been willing to please others, at the expense of myself.
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0%
+ / -
-0%
9.
A little shy, like things done a certain way so dont always ask someone for help as much as I should.
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0%
+ / -
-0%
10.
One of my weaknesses may be that I set my goals too high.
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0%
+ / -
-0%
11.
Wanted what I do to be perfect, and do it well.
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0%
+ / -
-0%
12.
I really distaste asking for help from anybody, even if they could help me. I always feel like I could improve to avoid this, but I do know at times help is needed.
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0%
+ / -
-0%
13.
I am always too determined to bring out the best in me.
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0%
+ / -
-0%
8. Where is your favorite place to shop? Why do you like it?
+74.3%
-62.9%
Top Answer
Secondhand stores as it's cheaper or buying bulk.
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100%
+ / -
-50%
Second Best
Kroger, because of their natural foods selection.
+100%
100%
+ / -
-50%
3.
Levis, clean envionrment, always smiles on peoples faces, workers are well trained and know where everything is.
+100%
100%
+ / -
-50%
4.
the gap because very clean environment you always have smiling faces and they're willing to help you with any and everything and exchanges everytime a very easily done
+83.3%
80%
+ / -
-66.7%
5.
Costco, excellent quality product, good prices, friendly staff, good return policy.
+83.3%
80%
+ / -
-66.7%
6.
Costco, always have the latest and greatest product at a good price.
+75%
67%
+ / -
-50%
7.
Wholesale retailers.
+66.7%
60%
+ / -
-50%
8.
Brampton bacause nice service.
+66.7%
50%
+ / -
-33.3%
9.
My favorite place to shop is gnc. because it has a wide range of products that accommodate my work out life style.
+66.7%
50%
+ / -
-33.3%
10.
I like to shop at Costoc, it is a well organized warehouse with pricing to match my budget.
+60%
50%
+ / -
-40%
11.
I don't shop very often but when I do it needs to be a clean a friendly place. I do enjoy shopping at target for those reasons. I have also had the wonderful experience in accompanying my neighbor to Costco for her shopping.
+66.7%
50%
+ / -
-33.3%
12.
Best Buy because most of the time everything is well organized , I get good customer service there.
+40%
25%
+ / -
-20%
13.
Chermside shopping centre. It has nice shops and I always have a great day out with my daughter.
+100%
0%
+ / -
-0%
14.
My favorite place to shop is target its clean and the cashiers are always nice.
+100%
0%
+ / -
-0%
15.
I like shopping at costcos they offer great products atvgreat prices to suit my budget.
+100%
0%
+ / -
-0%
16.
My favorite place to shop is Sears. I love their rewards program, as well as their selection and prices.
+100%
0%
+ / -
-0%
17.
Costco Antioch, not crowded and the staff is nice.
+100%
0%
+ / -
-0%
18.
I like shopping at costco. The employees are always helpful and the wear house is always clean.
+100%
0%
+ / -
-0%
19.
Carrefour since the customer service is outstanding and all pallets can be easily identified as well the promotions which are being provided to customers.
+100%
0%
+ / -
-0%
20.
My favorit+ my favorite place to shop is costco because it have everything I need in one place and the quality is excellent.
+100%
0%
+ / -
-0%
21.
I love shopping at The Gap. Everyone who works there is knowledgeable, patient, and kind when ever I ask them for help. Their stores are always neat, clean, and organized. The environment Gap provides is welcoming and it makes me feel good about being a customer who supports their company.
+100%
0%
+ / -
-0%
22.
I love the Gap. When ever I walk in there it is clean, organized, and the staff is always presentable and friendly. They are knowledgeable and can help me with any question I have. They are always smiling and they make customers feel welcome and good to be supporting the company.
+100%
0%
+ / -
-0%
23.
I love to shop at francescas because everything is organized and color codded. Not overwhelmings.
+100%
0%
+ / -
-0%
9. Tell me about a time when it was better to be agreeable in a situation rather than continue the arguement.
+73.3%
-60%
Top Answer
I am naturally opposed to arguements, but people don't get upset randomly for no reason. My first instinct is to gauge the situation and understand what that person wants. I keep a calm tone and posture then respond to their comments. My ability to focus on details tends to resolve most issues.
+81.8%
80%
+ / -
-72.7%
Second Best
There was this time at the track when a customer was trying to argue with me telling me he had given me a 20 rather than a 5 dollar bill. I told him that I have to type in the amount in order to open the drawer. But he still insisted he gave me a 20. After a few minutes of questioning it I decide to agree and say okay sir Im sorry I made a mistake. Then confronted the manager about the loss.
+66.7%
60%
+ / -
-50%
3.
There was this time at the track when a customer was trying to argue with me telling me he had given me a 20 rather than a 5 dollar bill. I told him that I have to type in the amount in order to open the drawer. But he still insisted he gave me a 20. After a few minutes of questioning it I decide to agree and say okay sir Im sorry I made a mistake. Then confronted the manager about the loss.
+66.7%
50%
+ / -
-33.3%
4.
With a customer.
+66.7%
50%
+ / -
-33.3%
5.
When the customers loyality to the store is on the line.
+100%
0%
+ / -
-0%
6.
Very important to listen to what that person has to say and to show compassion in the situation so that you can affectively resolve the problem instead of arguing.
+100%
0%
+ / -
-0%
7.
There was a time when I was working for Credo and there was a new team member. He wanted to try a different way of working on a plan-o-gram. I tried to tell him we had been doing it the same way since we started, but he insisted his was would be better. So I told him we would try his way then. In the end he came around and said that the way we were doing in was better.
+100%
0%
+ / -
-0%
8.
Regarding promotions when there would be brain storming sessions on what needs to be done next different ideas keep pouring in and arguments based on it. Finally as a team we agree on one idea and proceed with it.
+100%
0%
+ / -
-0%
10. What motivates you to work hard?
+73.3%
-60%
Best Answer
I am motivated to work hard because I like to see customers and coworkers happy. I also want to excel in everything I do both for my self satisfaction and employer satisfaction.
+100%
100%
+ / -
-50%
2.
What motivated me to work hard is self satisfaction as well as satisfying others.
+100%
100%
+ / -
-50%
3.
My mother. Seeing her over the years of busting her butt has made me realize that hard work pay off no matter if you get praise for it or not, at the end of the day being tired from working all day is only a good thing if you know you worked your hardest and you can say I gave it my all.
+100%
100%
+ / -
-50%
4.
Like to see what was accomplished at the end. Like to see that I can make a difference.
+100%
100%
+ / -
-50%
5.
The satisfaction of a job well done. Not only for my self but also my team members.
+100%
0%
+ / -
-0%
11. Why should we not hire you?
+75%
-55%
Top Answer
Well I feel I have great people skills to create not only a fun place to work but an awesome place to shop.
+100%
100%
+ / -
-50%
Second Best
I am the best candidate for the position. I am a hard worker, easy learner, learn from my mistakes once, and I am always looking for growth and development. This being said, I handle stress well, enjoy working with others, am a team player, encourage others and am a big fan of communication and follow up.
+77.8%
75%
+ / -
-66.7%
3.
because I will make a date ugly thanks for the company I am very good people skills , I'm a good team player I like to get my job done as well as often as possibleflexibility
+60%
50%
+ / -
-40%
4.
Because you want to find a person who is less eager to work for you so they can slack off and you will have to fire them. It's your choice.
+60%
50%
+ / -
-40%
5.
Only will be here for the summer and then I go back to University. Not a long term investment.
+66.7%
50%
+ / -
-33.3%
6.
I don't think there is a reason not to hire me. I am a hard worker, loyal employee, multi-tasker, reliable and punctual.
+66.7%
50%
+ / -
-33.3%
7.
You should hire me because I am a positive team player. I am self motivated and have the skills and abilities to give great customer service. I thrive on a fast paced environment and am always conscious of safety issues.
+100%
0%
+ / -
-0%
8.
Not? you should hire me I am and would be a great benefit to your company.
+100%
0%
+ / -
-0%
9.
I am extremely dedicated to work. Very hard working and pay attention. Always set myself goals to keep improving.
+100%
0%
+ / -
-0%
10.
I have ten years experince in customer service I have excellent communication skills I am a hard worker and I am very dedicted to my work.
+100%
0%
+ / -
-0%
11.
I bring years of retail and customer service, and I also have worked with your wine departments to help move product.
+100%
0%
+ / -
-0%
12. How do you think you can work in a team environment here at Costco?
+71.4%
-60%
Top Answer
Great, I like working with other team members.
+100%
100%
+ / -
-50%
Second Best
Listening well, doing my part and then some, being respesctful of others.
+100%
100%
+ / -
-50%
3.
Get to know everyone. Find out what needs to be done and there expectations. Build a connection with coworkers and suprevisors.
+100%
100%
+ / -
-50%
4.
being the path whatever position they put me in
+75%
67%
+ / -
-50%
5.
I get along with people from all different paths in life so i think i could be a goood team player.
+75%
67%
+ / -
-50%
6.
I know the costco environment,so I think I can work in a team working.
+66.7%
50%
+ / -
-33.3%
7.
By Helping my fellow coworkers when they need it through learning different positions and sharing in the responsibility with the group while also upholding my own present positional responsibility given me by the leaders of Costco.
+66.7%
50%
+ / -
-33.3%
8.
By being the i can.
+50%
33%
+ / -
-25%
9.
I would work very effectively in a team environment as I am a team player and believe communication is successful.
+100%
0%
+ / -
-0%
10.
That would be easy. I love working in a team environment.
+50%
0%
+ / -
-0%
11.
By woking in such a large company, everyone should be a team member and help each other.
+100%
0%
+ / -
-0%
12.
Not a problem love to work to gather everyone has there own piece to accomplish if I can help you always will.
+100%
0%
+ / -
-0%
13.
I enjoy other team members ideas and spins on service.
+100%
0%
+ / -
-0%
14.
I get along with people from all differnt paths in life so I think I could be a good team player.
+100%
0%
+ / -
-0%
15.
I have worked with people from my different paths in life a get along well with others. I feel that would make me a good team member.
+100%
0%
+ / -
-0%
16.
Contribute good ideas, hard working, flexible, patient.
+100%
0%
+ / -
-0%
17.
I always believe in team work which brings out success and without which all effort as an individual is not relevant.
+100%
0%
+ / -
-0%
13. How would your references describe you?
+72%
-56%
Top Answer
That I'm an honest hardworking and reliable individual... who always goes above and beyond...
+66.7%
60%
+ / -
-50%
Second Best
I'm sure they would describe me as energetic, outgoing, willing to cooperate and determined to get any job done. my last boss would most definitely say that i'm eager to learn how to do things correctly.
+66.7%
60%
+ / -
-50%
3.
Hard working, great team worker, organized, Loyal, possitive attitude and I always have a smile on my face.
+62.5%
57%
+ / -
-50%
4.
Nice,Hard Worker, Always going the extra mile
+60%
50%
+ / -
-40%
5.
I'm a dependable, get alone well with others, and I communicate well with others.
+60%
50%
+ / -
-40%
6.
Knowledgeable, friendly, helpful, team player compationate.
+60%
50%
+ / -
-40%
7.
Hopefully they would descibe my work ethic as very highly motivated to make sure all customers are leaving feeling like i have taking the time to make sure they have recieved any and all help i have always been a quick acall away for any other employee that cannot makje there shift or come in on a schedualed day off.
+50%
40%
+ / -
-33.3%
8.
They would describe me as a very hard dedicated worker.
+100%
0%
+ / -
-0%
9.
They would describe me as a positive, high energy individual with a great work ethic and an ability to get along with just about anyone.
+100%
0%
+ / -
-0%
10.
My references will describe me as very reliable, punctual , friendly and always helping out other team mates.
+100%
0%
+ / -
-0%
11.
My reference would describe me as honest, respectful, kind and trustworthy.
+100%
0%
+ / -
-0%
12.
Great, on time , making sure everything was done from start to finish, and a great listener, and Happy.
+100%
0%
+ / -
-0%
13.
Very serious about work, very hardworking. Always working, helpful at times, positive, upbeat.
+100%
0%
+ / -
-0%
14. How does Costco fit into your overall career plans?
+68%
-52%
Best Answer
By meeting new people and becoming a great employee of you company.
+100%
100%
+ / -
-50%
2.
Want to finish out with costco many different opportunities to grow and advance. Great company cares about employees.
+100%
100%
+ / -
-50%
3.
I look forward to a long and satisfying career and am excited to see where I end up.
+66.7%
50%
+ / -
-33.3%
4.
I consider it into my growth strategy and look forward to grow towards the higher managerial roles.
+100%
0%
+ / -
-0%
15. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
+73.3%
-46.7%
Top Answer
I looked at all tasks assigned and first completed those with definite deadlines and completed those first. Next I completed the tasks that would bring in the most sales while keeping the store looking presentable for shopping and the tasks I couldn't complete I would ask for help from a co-worker or finish on my next shift assuming the task could be left until then.
+85.7%
83%
+ / -
-71.4%
Second Best
I need more time i can handel eaverything.
+75%
67%
+ / -
-50%
3.
I organized the tasks from hardest to easiest and made sure to still take my time so that the work is completed good and correctly the first time.
+75%
67%
+ / -
-50%
4.
Complete the task based on its urgency. Not having enough time to complete a task is not an excuse.
+66.7%
50%
+ / -
-33.3%
5.
Propritizing and time management is very important in the customer service indusrty weather it is a customer in front of me or on the phone i will take prioity of sale.
+50%
33%
+ / -
-25%
6.
I prioritized my tasks by urgency and importance. I am great at organizing my time so I would dedicate time slots in my head for each job and make sure each job was done right and the most important jobs done first.
+100%
0%
+ / -
-0%
7.
I worked on high priority ones first and asked for help and delegated so that they would be completed.
+100%
0%
+ / -
-0%
8.
I stocked sale items first.
+100%
0%
+ / -
-0%
9.
I accept that I probably cannot finish everything but I make a mental list. What needs to be done first? Most important. And go from there.
+100%
0%
+ / -
-0%
10.
I had to take care of my department as well as 2 others, I focused on getting all of my freight put up first.. Then using the rest of my time to organize the areas.
+100%
0%
+ / -
-0%
11.
Look at what was to be done ASAP and start there what info do everyone else need from to do there job.
+100%
0%
+ / -
-0%
12.
Christmas with 3 departments, made of list, ad items and end caps first, review stock order, fill.
+100%
0%
+ / -
-0%
13.
I always prioritize work based on when the provided task needs to be in effect accordingly sort it out and completes them.
+100%
0%
+ / -
-0%
14.
When I was in the middle of a rush I ran out of supplies to create what was continuously being ordered. So I completed the rest of the order so I could run back and get the supplies I needed to restock as quickly as possible.
+100%
0%
+ / -
-0%
16. Tell me about a time when you went above and beyond for customer service?
+73.3%
-46.7%
Top Answer
A customer had a son that wasn't gaining weight i gave her information on various weight gainers our weigh protein and signed her up with a gold card with saved 20% on her perchase. i was.
+60%
50%
+ / -
-40%
Second Best
I always try to go above and beyond because if i was in another persons postion i would like someone to help me above and beyond their expectations.
+60%
50%
+ / -
-40%
3.
we did not have a product the customer needed I called to other stores to find product. Assisted pt to car. Assist pt with transfers.
+60%
50%
+ / -
-40%
4.
Lining up storage and lawn service for a relocated customer.
+60%
50%
+ / -
-40%
5.
Treating the customer how you ould hope to be treated if you were in their shoes. Utmost respect, and helping them to the best of your abilities.
+60%
50%
+ / -
-40%
6.
I always go avoce and beyond... helping customers decide... takeing them to the products they are looking for helping them pack and or lift their items into carts and cars...whatever their needs are I try to accomadate because that is my natural nature but also cause I represent this company.
+50%
40%
+ / -
-33.3%
7.
I went looking for a product and didnt stop until I found it.
+100%
0%
+ / -
-0%
8.
A couple of elder ladies ordered food and her burger was not the way she wanted it. She was inside and I acted like a waiter at a restaurant, not just some fast food. Went up to talk to her, went away, back, until she was pleased.
+100%
0%
+ / -
-0%
9.
I always try to go above and beyond for customers.
+100%
0%
+ / -
-0%
10.
Always go above and beyond if something is important to a member contact the right person to get what they want or need.
+100%
0%
+ / -
-0%
11.
When selling wine I also walked the Costco customer over to the cheese section and helped them match a cheese.
+100%
0%
+ / -
-0%
12.
During returns from customers where I had to break the return policy regulations and satisfy the customer keeping my manager informed.
+100%
0%
+ / -
-0%
17. Tell me about your experience in working in retail?
+73.3%
-46.7%
Top Answer
I love talking to customers and helping them in any way I can. I have had a lot of experience working in retail from working at Kmart when I was a teenager in a few different position like checkout operator, front end controller and also in a the plasticware department. Most recently at Bunnings as a register operator in a warehouse inviroment. Duties including serving customers, keeping a clean and safe area, collecting trolleys and helping out on the service desk answering phones and processing returns.
+100%
100%
+ / -
-66.7%
Second Best
I dont have that much experience in retail but I know that you have to know where products are and be able to describe and compare different products to the customer based on their needs and to be able to suggest products that are useful based on that customer.
+66.7%
60%
+ / -
-50%
3.
I have cash experience and i have merchandise experience.
+60%
50%
+ / -
-40%
4.
I have enjoyed the human interaction. Satisfying customers and co workers alike in a way that makes them feel valued has made retail work fulfilling and kept me interested.
+66.7%
50%
+ / -
-33.3%
5.
Take it to the manager and let them know where I found it.
+100%
0%
+ / -
-0%
6.
Worked in retail for about 23 yrs as a cashier and did managers responsibilitys but never got the title.
+50%
0%
+ / -
-0%
7.
My experience in retail would be in the food area and my position at the cash register has been to offer our sales and amazing deals to our guests.
+100%
0%
+ / -
-0%
8.
I have sold a lot of products , I like to try them my self , so I can give my real opinion, and then I have no problem convinceing them to buy.
+100%
0%
+ / -
-0%
9.
I have none, but I do figure out what it is like for my boyfriend. He works in a retail environment at Fred Meyers. I do know trying to finding things and assissting customers is a biggie.
+100%
0%
+ / -
-0%
10.
Enjoy talking with people enjoyed the merchandise end of it. Like too present the product in such a way it gets your a attention.
+100%
0%
+ / -
-0%
11.
Seven years, I worked my way up from bagger, then Cashier, to bookkeeper, to Gen Mer head in charge of a crew of 3
+100%
0%
+ / -
-0%
12.
Working in retail is very existing, it provides an opportunity to interact with customers, understand customer preferences and needs, As well back office work in terms of buying, pricing, promotion.
+100%
0%
+ / -
-0%
13.
I have had a little over a year of experience with retail by learning how to pay attention to every detail, handle customer complaints, handle and maintain the till in the cash register, deliver quick customer service, continuously be a hard worker as well as a team player, be punctual, be personable, respect everyone, be friendly, put the customers needs before my own, and make sure everything in my area is clean, organized, well-maintained, and prepared for the next shift to come in at all times.
+100%
0%
+ / -
-0%
18. What is your strength?
+68%
-52%
Top Answer
Setting continuous goals to keep improving myself as a person.
+100%
100%
+ / -
-75%
Second Best
I have excellent interpersonal skills.
+66.7%
50%
+ / -
-33.3%
3.
I am a happy positive person and a great team player.
+66.7%
50%
+ / -
-33.3%
4.
I have great communication and people skills which in return allow me to talk to new people easier than most.
+100%
0%
+ / -
-0%
5.
I'm honest,hard working,on time,never likes to stand around,always has to be busy,very clean and organized person.
+100%
0%
+ / -
-0%
6.
Resourceful and detail-oriented, skilled problem-solver, ability to multitask and a good team player.
+100%
0%
+ / -
-0%
7.
Ability to maintain a cool head in tense situations.
+100%
0%
+ / -
-0%
8.
My strength would have to be time management. I know how to get my tasks done in a certain amount of time while also getting them done properly and accurately.
+100%
0%
+ / -
-0%
9.
I am dependable, hard working, very trainable and have great service skills and experience.
+100%
0%
+ / -
-0%
19. Describe a time when you had to sacrifice quality to complete a job?
+73.3%
-46.7%
Top Answer
In my last job , there was no sacrificing quality, people want the job done , and correctly.
+100%
100%
+ / -
-50%
Second Best
This has never happened.
+80%
75%
+ / -
-60%
3.
When business starts t get busy and you just dont have time to smile or have small chit chat with customers is a time where i would sacrifice quality of customer service in this sense to keep the line moving
+66.7%
60%
+ / -
-50%
4.
I think that you should put quality to completing every job or else it won't be complete.
+66.7%
50%
+ / -
-33.3%
5.
Time constrained project in school.
+66.7%
50%
+ / -
-33.3%
6.
This had never happened.
+50%
40%
+ / -
-33.3%
7.
I take pride in my quality of work I complete one christmas
+37.5%
29%
+ / -
-25%
8.
I don't believe in sacrificing quality you just need to assess the situation and find a solution.
+100%
0%
+ / -
-0%
9.
I was detailing a car and a customer requested it be done within a particular amount of time. This time was less than the time normally spent being thorough on a detail job. It was completed in time, however not to the standards we hold ourselves to when doing a detail.
+100%
0%
+ / -
-0%
10.
I have never sacrificed quality to complete a job. I remember a time when I was under a bit of pressure to finish putting everything back on the shelf to plan-o-gram standards and it was all fiddly items. I was falling behind and asked a coworker to help me finish. Together we got the job done.
+100%
0%
+ / -
-0%
11.
The other morning I had to do my area plus two other areas and wasnt satisfied with my work.
+100%
0%
+ / -
-0%
12.
I never sacrifice quality I look for other ways to get the job done.
+100%
0%
+ / -
-0%
13.
Our store was not shipped a end cap item and our sister stores were out as well, so our end cap went up with a lesser item.
+100%
0%
+ / -
-0%
14.
Promotion catalogs which get printed for customers at times it would be a fast paced work.
+100%
0%
+ / -
-0%
15.
I have never done that. I have always done well with time management, so any job I have had to complete has always been done to the best of my ability.
+100%
0%
+ / -
-0%
20. Name your three best qualities?
+65%
-45%
Top Answer
Hard work, positive attitude and good time management skills.
+100%
100%
+ / -
-50%
Second Best
Honest compassionate ambitious...
+90.6%
90%
+ / -
-87.5%
3.
enjoy the job, hardwork, punctual.
+86.4%
86%
+ / -
-81.8%
4.
I am reliable, hardworking and determined.
+66.7%
60%
+ / -
-50%
5.
Dedicated employeeCustomer service orientedMutli tasking and works well under pressure.
+66.7%
60%
+ / -
-50%
6.
Loyal, possitive attitude and hard working.
+66.7%
60%
+ / -
-50%
7.
My three best qualities are my willingness to learn, communication is one of my strong qualities but also is my ability to listen, and my work ethic.
+60%
50%
+ / -
-40%
8.
Honesty...Compassion...dependable...
+60%
50%
+ / -
-40%
9.
Im grat multitasker, im fast and great with customers.
+60%
50%
+ / -
-40%
10.
Hardworking...Reliable...Friendly.
+100%
0%
+ / -
-0%
11.
I Give everything my 100%, I am great when it comes to problem solving, whether it be with a customer or co-worker,
+100%
0%
+ / -
-0%
12.
Work well with others, I like to keep busy, I like to work.
+100%
0%
+ / -
-0%
13.
I am a fast learner. I am an intuitive people-person. I am honest.
+100%
0%
+ / -
-0%
14.
My three best qualities would be that I am friendly, always reliable and work great in a team environment.
+100%
0%
+ / -
-0%
21. You have been out of work for a while, what have you been doing?
+65%
-45%
Top Answer
Ive been taking care of my son looking for a job.
+100%
100%
+ / -
-50%
Second Best
home taking care of the kids
+66.7%
60%
+ / -
-50%
3.
No i have been working two jobs a tanning salon and accounting office.
+66.7%
60%
+ / -
-50%
4.
No, I am constantly working the one month i was out of work was because I had alot of classes and I was trying to get ahead in my education.
+60%
50%
+ / -
-40%
5.
Going to school full time.
+60%
50%
+ / -
-40%
6.
I was semi retired and decided I wanted to go back to work part time.
+60%
50%
+ / -
-40%
7.
School and babysitting.
+100%
0%
+ / -
-0%
8.
Before Dairy Queen, I did some college. Otherwise, n/a.
+100%
0%
+ / -
-0%
9.
Seeking for the right opportunity to take up the desired job.
+100%
0%
+ / -
-0%
10.
I originally quit my previous job because I was going to start school at Georgia Southern. But at the last minute, I decided to back off on loans, and try to stay out of as much debt as possible. So for this past month, I have switched schools and applied somewhere closer to home. Where I have been completing forms, turning them in, and finding housing for myself.
+100%
0%
+ / -
-0%
22. How would you deal with an angry customer while you were busy completing tasks?
+60%
-33.3%
Top Answer
Stop dedicate my time with the customer listen patiently and assist them anyway i can.
+83.3%
80%
+ / -
-66.7%
Second Best
I would try to remain as pleasant as possible while completing the task at hand. There's no need to be rude.
+80%
75%
+ / -
-60%
3.
I would stop and assist the customer first. I would find out what the customer wanted or expected, and assist if possible.
+75%
71%
+ / -
-62.5%
4.
Stop what I was doing, find out the problem, see if I can find the solution, if I can't, tell the customer to please wait a moment while I get a supervisor.
+75%
67%
+ / -
-50%
5.
For me if possible i would stop and assist the costumer first so that ill find out what the costumer wanted.so that he will be solve to her problem.
+66.7%
60%
+ / -
-50%
6.
I would ask the customer that I will help them as soon as I complete the task.
+100%
0%
+ / -
-0%
7.
I would calmly explain to the customer that I would be with them momentarily if they could please hold on a second. I would then finish what I was doing and approach the angry customer. I would do my best to understand their issue and to fix it without further angering the customer.
+100%
0%
+ / -
-0%
8.
Depending on Costco polices and due to the nature of the complaint I would recommended the person to speak to the front end manger.
+100%
0%
+ / -
-0%
9.
I would first apologize to the customer for their bad experience, then do everything in my power to root out the cause of their issue. If I was unable to satisfy the customer, I would politely document their concern and forward it to someone in a position to help.
+100%
0%
+ / -
-0%
10.
I would remain calm and sympathize with the customer and tell them I will get a manager.
+100%
0%
+ / -
-0%
11.
Stop my task listen to the problem solve it for them or find someone that could solve it.
+100%
0%
+ / -
-0%
12.
Stop and listen, and try if I could not help find someone who could , and ckeck back.
+100%
0%
+ / -
-0%
13.
Drop the task and pay 110% to the customer. Customers come first in my book.
+100%
0%
+ / -
-0%
14.
Stop and listen if I can resolve the problem will get the to someone that maybe able to help them better than I van.
+100%
0%
+ / -
-0%
15.
Customer is always the priority. I will hold the work, sort the issues for customer and continue with my work.
+100%
0%
+ / -
-0%
16.
I would give my full attention to them. I would be patient and kind to them. I would listen carefully to details, assist them to the best of my ability, and if that did not work, then I would get my supervisor to give them the assistance they need.
+100%
0%
+ / -
-0%
23. When was the last time you contributed to a team effort and what was your role?
+50%
-30%
Top Answer
At Grocery Outlet my present job and my role was making sure the aisle looked nice in organized.
+66.7%
60%
+ / -
-50%
Second Best
During a computer class assignment at school. We had to program a vacation travel. My role was to find the prices of passports, of itinerary, and food. I did my job very well.
+60%
50%
+ / -
-40%
3.
The last time I was part of a team effort was when I was working with Statistics Canada and I was the crew leader assistant.
+60%
50%
+ / -
-40%
4.
I worked @ a Hospital on a Cardiology Unit as a P.S A
+60%
50%
+ / -
-40%
5.
High school, where a the four of us had to prepare a paper on a research paper. my specific part was to interview and send out surveys to collect the results.
+50%
40%
+ / -
-33.3%
6.
The last time i contributed to a team when i was playing for kennedy high school basketball team. i motivated each player to step up in there role by pumping them up.
+50%
40%
+ / -
-33.3%
7.
When I worked for Island Narritvies we collected data from the community in a group and entered it into a data base.I was one of the individuals that organized the information of the material.
+100%
0%
+ / -
-0%
8.
I am a closer most nights and I delegate the work to be done in my area and then I communicate with the closing managers to see what other areas need attention.
+100%
0%
+ / -
-0%
9.
At Fedex, all four load docks competed in a contest to achieve the highest cube rate (average percentage of cubic space occupied) My role was package handler of the single busiest chute on our dock. We won the contest.
+100%
0%
+ / -
-0%
10.
I am in a role of team effort every day at Bunnings but something that really stands out in my mind is when I worked for a company by the name of credo. We did refits on older Bunnings stores. It was important to work as a team as a lot of things were a 2 person lift with steel beams and boards. Also you would take other peoples opinions and put in your own opinions as to get the job done more efficiently.
+100%
0%
+ / -
-0%
11.
This morning. I helped set up some displays and ended up finishing the job myself in record time.
+100%
0%
+ / -
-0%
12.
At my current job, we are responsible to get food prepared and delivered in a timely manner for catering. Working as a team is very important during our scheduled caters because we need to satisfy our customers.
+100%
0%
+ / -
-0%
13.
At my current job, we are responsible to get food prepared and delivered in a timely manner for catering. Working as a team is very important during our scheduled caters because we need to satisfy our customers.
+100%
0%
+ / -
-0%
14.
Every day, you have to work as a team player,you have to get along with people.
+100%
0%
+ / -
-0%
15.
Last time I contributed to a team effort would probably be a paper that I wrote approximately a week ago with two other students. My role was to do 1/3 of the paper.
+100%
0%
+ / -
-0%
16.
Actually at Dairy Queen during the winter. Only three people worked, cook, manager, and I. I helped everyone out to make things run as smoothly as possible.
+100%
0%
+ / -
-0%
17.
Do what I need to for any position if someone is out sick step in and do there Dailey routine to run the business.
+100%
0%
+ / -
-0%
24. What steps do you take to solve a problem?
+53.3%
-26.7%
Top Answer
First see what problem is, try and help, are get someone who can help and follow thru.
+100%
100%
+ / -
-75%
Second Best
I would look at all the facts and ask the people who are involved in the problem to contribute their input. I would look at all the positive things and negative things and how it will impact others. I would try to find a solution thats cost effective and have the least amount of negativity.
+95.2%
95%
+ / -
-90.5%
3.
I first take into account exactly what happened that caused the problem, by asking the people involved , and then determine the best possible solution that has little to no consequences and impacts the situation in a positive way.
+75%
67%
+ / -
-50%
4.
I would look at all the facts and ask the people who are involved in the problem to contribute their input. I would look at all the positive things and negative things and how it will impact others. I would try to find a solution thats cost effective and have the least amount of negativity.
+66.7%
50%
+ / -
-33.3%
5.
I try to solve a problem by analising issue,if Ican not I counstaltant my supervizer.
+66.7%
50%
+ / -
-33.3%
6.
Listen , diffuse, follow proper procedure and policies iand if i dont have authority to make decision go to the next authorized co-worker.
+66.7%
50%
+ / -
-33.3%
7.
First, identify the problem. 2: collect all relevant information and ask questions if clarity is needed. 3: come to a acceptable solution for all involved.
+100%
0%
+ / -
-0%
8.
Talk to the person calmly to try to get at the problem.if I can't help in anyway I refer them to a supervised on duty.
+100%
0%
+ / -
-0%
9.
Identify the root cause of the problem. Learn and catalog all necessary steps in eliminating the root cause of the problem. Execute those steps.
+100%
0%
+ / -
-0%
10.
Stay calm. Think about all the aspects to what caused the problem. And then work towards fixing it by putting a plan into action.
+100%
0%
+ / -
-0%
11.
I look at the problem and ask coworkers for their input.
+50%
0%
+ / -
-0%
12.
I try to figure out what the problem is and then visualize what are some ways that can solve the problem.
+100%
0%
+ / -
-0%
13.
Listen, write down the issue, check facts, find a solution.
+100%
0%
+ / -
-0%
14.
Being attentive to the problem, think about methods for solving it and if its beyond control will seek advice from manager.
+100%
0%
+ / -
-0%
25. Why do you feel you will be better suited for this job than the rest of the applicants?
+45%
-25%
Top Answer
Because I want to make the most out of this opportunity. No one else has the passion and detication that I have.
+100%
100%
+ / -
-50%
Second Best
I have a great deal of experience and am willing and able to learn. I am also extremely reliable, punctual and am a quick learner.
+83.3%
80%
+ / -
-66.7%
3.
I have over 7 years over 20 years of inventory experience the strongest I ve gotten is from the lasr 7 years working for the state my inventory levels have always been below my targets
+75%
67%
+ / -
-50%
4.
I know I'll be better suited because I'm freshly entering the workforce meaning that you can teach,guide, and mold me into whatever kind of employee you need me to be as I've got no experience to procure any bad habits/immovable attitudes to fall into that would/could cause problems.
+75%
67%
+ / -
-50%
5.
I know I am better suited for the job because I have more than 4 years of experience in customer service, I am reliable and always strive for the best. I am comfortable in my workplace and i enjoy what I do!
+66.7%
50%
+ / -
-33.3%
6.
I have 4 years of experience, in sales and customers service. i also always look forward to increasing sales to where costco is is profitable most of the time.
+66.7%
50%
+ / -
-33.3%
7.
I know that i am better suited for this job because i have 2 years experience of customer service and half a year experience taking care of patients at a retirement home as a CNA. i am experienced in dealing with quick problem solving situations. I am reliable, competent,Hard working,and enjoy working with others to provide the best possible service to customers.
+66.7%
50%
+ / -
-33.3%
8.
I feel that I can communicate with customers very easily.
+66.7%
50%
+ / -
-33.3%
9.
I feel that I am a good a choice as any other applicants but what sets me aside from the rest is my desire to get back to work after being home raising children for the last 10 years... I need a start and hope that you will trust in my abilities after this interview to be a great new addition to your staff.
+50%
33%
+ / -
-25%
10.
I have experience in retail and a business management diploma which would make me a goof fit for your company. I have many skills,qualities, and knowledge which would be beneficial to Costco.
+100%
0%
+ / -
-0%
11.
I have a great deal of experience and am willing and able to learn. I am also extremely reliable, punctual and am a quick learner.
+100%
0%
+ / -
-0%
12.
Since I began researching this company and preparing for my interview, my commitment has been comparable to someone who has stake in the company. In this I have exhibited the very ambition this company will depend on to continue thriving in the future. I have also demonstrated in my previous work experience, an ability to learn and adapt to any system within a particular business. I cant say none of the other applicants posses similar qualities as me, but I would be best suited for this job because I posses the ambition and well-roundness to bring a level commitment the company deserves.
+100%
0%
+ / -
-0%
13.
Im better suited for the job because im honest dependable and love what I do.
+100%
0%
+ / -
-0%
14.
I am a hard worker and knows what it takes to make a business successful, curtious, politeness, and communication.
+100%
0%
+ / -
-0%
15.
I can work any day and any shift that you will need. I always set goals and hate standing around. I get paid to work, you know?
+100%
0%
+ / -
-0%
16.
I care will work hard to be good at what I do work is work time not personnel time.
+100%
0%
+ / -
-0%
17.
I cant judge the other applicants, but I have a very good customer service record.
+100%
0%
+ / -
-0%
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Costco
Headquarters
Website
Careers
Symbol
Revenue
Employees
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Founded
Issaquah, WA
COST
107 Billion
184,000
1983

Costco Wholesale Corporation (Costco) operates membership warehouses that offer its members low prices on a limited selection of branded and selected private-label products in a range of merchandise categories. It buys the majority of its merchandise directly from manufacturers and route it to a cross-docking consolidation point (depot) or directly to its warehouses. The Company’s depots receive container-based shipments from manufacturers and reallocate these goods for shipment to its individual warehouses. The Company’s warehouse format averages approximately 143,000 square feet. Its warehouses operate on a seven-day, 69-hour week. It carries an average of approximately 3,800 active stock keeping units (SKUs) per warehouse in its core warehouse business. Many consumable products are o...

Last Updated: July 16, 2014, 8:58 pm
Working at Costco Pros

costcos is a large industy that has space to grow and move up in the company. You can meet lots of peers that you can relate with and they offer great benefits.

Submitted On: March 1, 2012, 8:54 pm

the pros for working at costco are after 90 days u get full benefits, its a fortune 500 company and they spend virtually nothing on advertisement.

Submitted On: May 28, 2012, 5:05 am

It is a big company and carries a name that everyone recognizes. There is always opportunites to advance in your career and includes great benefits.

Submitted On: July 26, 2012, 10:02 pm

good pay, benefits, working at a respected national chain, and understanding more about how a business is run seeing as how i might want to run a business in the future of my own

Submitted On: September 7, 2012, 3:01 am

Great company, pay, personnel, benefits

Submitted On: September 7, 2012, 3:08 am

Working at costco is a big company that is great for a career..

Submitted On: October 31, 2012, 10:36 pm

Friendly environment, good quality product, excellent customer service.

Submitted On: October 31, 2012, 10:44 pm
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