Top 25 Costco Interview Questions and Answers

Top
1. How do you define good member service?
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-64.3%
Top Answer
Bring members best possilble prices on quality brand name merchandise.
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100%
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-50%
Second Best
Smiling, interacting, saying hello, good evening, good small chat. And helping them with whatever. Putting them first.
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100%
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-80%
3.
I define good member service as giving the customer as much information as I can about the stores membership program.
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100%
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-50%
4.
Always have a smile and great attitude. To be on call to the costumers and being helpfully to all members.
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-66.7%
5.
Making them feel happier then they did when walked in.
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-66.7%
6.
Providing the best customer service, handling all customer issues well and satisfying customer with the best offers on brands.
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-50%
7.
I think that good member service first starts with having a good base of knowledge about the company and its products and inventory. I also think that making yourself approachable and readily available to help members is a huge factor. These people are members here, so I think being able to establish a connection and relationship with the members is vital to ensure that they always leave the store happy and satisfied with their experience.
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-50%
8.
Good member service is making sure the member is satisfied and if they have any questions to give them all your attention.
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-66.7%
9.
Having a positive and helpful attitude. Always looking out for customers and their needs.
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-50%
10.
Making someone feel better than they felt when they walked in the door.
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80%
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-66.7%
11.
Friendly, helpful and knowledgeable service.
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67%
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-50%
12.
Giving the customers all the information they need to become a member of our team and enjoy the pleasurable costco experience.
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63%
+ / -
-55.6%
13.
Bring members best possilble prices on quality brand name merchandise.
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60%
+ / -
-50%
14.
Making sure every member.
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60%
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-50%
15.
Friendly, helpful, knowledgeable pleasant.
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60%
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-50%
16.
Always greeting a customer with a smile. Asking them how there day is to build a little rapport to make them feel important. Answering any questions them may have.
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60%
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-50%
17.
Friendly, helpful and knowledgeable service.
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50%
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-33.3%
18.
Being helpful and available not only for the guest but your co workers so everyone is a winner.
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50%
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-33.3%
19.
Greeting a customer with a smile and helping with any needs they may have.
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-0%
20.
Go out of you way to help the fix the problem or show the how it works.
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-0%
21.
Making sure the customer is happy and wants to come back.
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-0%
22.
Making people leave happier then when they walked in.
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-0%
23.
You want the member or customer to feel welcome and appreciated.
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-0%
24.
Good member service would have to be like an employee at the Gap. They have to be approachable, smiling, friendly, knowledgeable, they need to know where everything is and have helpful information over products. They are patient and put their full focus on you. They make your experience in the store the best it could be and they make you want to come back.
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-0%
25.
Greeting every customer and treating them like family. Fulfilling all the their requests and helping them to have a great shopping experience.
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26.
Making each member happy with every visit. Assist in any questions or concerns they may have.
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27.
Smiling , small talk, asking if they found everything.
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-0%
28.
Being available to assist members as they need it; they come first. Knowing the products and the company policies.
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29.
If the customer leaves very satisfied, including being able to find the appropriate item theyre looking for, check out the customer in a reasonable amount of time.
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30.
Good member service is making sure that the customer is happy, no matter what. Doing what it takes to get the results that they expect.
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-0%
31.
Greet the member by name if they are regulars and ask them how there day is going, if on pos put items through quickly and efficiently.
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0%
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-0%
32.
To provide ooooooour members with the best possible customer service. Learn about the products you are sellling so you can answer any questions member may have.
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0%
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-0%
2. What is your best personal trait?
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-60%
Top Answer
My best personal trait is my respect for others and putting their feelings before my own.
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-66.7%
Second Best
I get along with others no matter what the situation is, very cutious, people person.
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100%
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-50%
3.
My best personal trait is my customer service skills. I believe that I exceed in making the customer feel special.
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-50%
4.
Good people skills, dedicated worker, committed to getting my tasks done.
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-50%
5.
Dedication is my best personal trait, when it comes to receiving deadlines and following up on them until achieved.
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93%
+ / -
-91.8%
6.
The effort and focus I put into my work.
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67%
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-50%
7.
Working with people and adapting to all sorts of stuations.
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67%
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8.
Personality wise- Im always friendly, rarely grumpy. Life/in general- I have an uncanny ability to learn fast.
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67%
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-50%
9.
I think my best personal trait is that I am happy and always go that extra bit to give customer satisfaction.
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50%
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10.
Outgoing and hard working.
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16%
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11.
Well written and verbal communication.
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13%
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12.
My communication.
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12%
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13.
My best personal trait is that i am very determined when it comes to something i need to work for.
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9%
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14.
Positive attitude, always believe in staying happy and helping someone in need.
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15.
Friendliness is one of my traits that I pride myself on.
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16.
My best personal trait is patience. Being a pharmacy technician is very fast paced with a lot of multitasking. Patience is very important when interacting with patients who may be under distress in the pharmacy and also with coworkers and supervisors.
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17.
My best personal trait is that I am dedicated to my job.
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18.
I am always willing to listen, take advice and learn what needs to be to fulfil job requirements.
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3. Tell me about a time when you had to work with someone you didn't get along with?
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Top Answer
Whenever I work with someone i dont get along with i always keep it professional.
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75%
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-66.7%
Second Best
I believe working as a team and in order to work as a team we should all act civil we may not have to talk to eachother but in the end thats kind of a good thing because it causes a less dramatic workplace.
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67%
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-50%
3.
Just be kind and curtious and so your job, maybe there having a bad day.
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67%
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-50%
4.
I try to get along with everyone, If someone doesn't get along with me its usually their issue. I stay polite and because of my great patience I can tolerate a lot of negative behaviour, usually negative behaviour will end up backfiring on themselves and alienate them from the rest of the co-workers.
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63%
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-55.6%
5.
We were working.
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50%
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-33.3%
6.
Worked with a staff member who had poor follow through with customers.... I would attempt to inform this person in a friendly manner of the customers concerns, and ensure follow up was done by the other employee.
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50%
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-40%
7.
Always look at it in a positive way and follow the principle of team work.
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50%
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-33.3%
8.
My last Manager liked to yell as his way of giving orders, I just saw it as lack of manners.
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-0%
9.
I took a step back and worked with the other associate on how we can work together in a friendly manner.
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10.
I get along with most people but I am there to do my job not worry about who likes me .
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11.
I had a personal friendship with a pharmacist that ended up becoming my boss. I felt that this put us in an uncomfortable situation as she was involving personal situations in the workplace.
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12.
A colleague who is not that receptive to sudden changes in the work could be quite difficult.
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13.
I have had a few people in the past that I did not get along with but I have learned to look beyond that and be professional in the work place.
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-0%
14.
On my first weekend shift I was asked to wear the bear mascot costume in order to promote the charity, however I was paired with a guy that whilst he did mean well, he pushing my costume but I managed to keep calm and rationalise instead of pushing back.
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0%
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-0%
15.
I worked as part of a four person team. One member had a habit of disappearing, usually when she was needed the most. I learned to recognize that this was part of her work ethic, and I learned to just pick up the slack when needed and make the situation work.
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0%
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-0%
16.
I, respectful of everyone and treat them how I like to be treated I am there to do my job to the berst of my ability regardless of personal feelings and unless they were bullying or harrassing me then I wouldn, t have a problem.
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0%
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-0%
17.
Ive worked w/several over the years and I just treat them w/respect and try to do my Assigned job w/a smile on my face. I like to think I can fix the problem and get along w/everyone.
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0%
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-0%
4. Why should we not hire you?
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-61.3%
Top Answer
You should hire me because I am a positive team player. I am self motivated and have the skills and abilities to give great customer service. I thrive on a fast paced environment and am always conscious of safety issues.
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-66.7%
Second Best
I am the best candidate for the position. I am a hard worker, easy learner, learn from my mistakes once, and I am always looking for growth and development. This being said, I handle stress well, enjoy working with others, am a team player, encourage others and am a big fan of communication and follow up.
+72.7%
70%
+ / -
-63.6%
3.
I don't think there is a reason not to hire me. I am a hard worker, loyal employee, multi-tasker, reliable and punctual.
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67%
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-50%
4.
I have ten years experince in customer service I have excellent communication skills I am a hard worker and I am very dedicted to my work.
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67%
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-50%
5.
because I will make a date ugly thanks for the company I am very good people skills , I'm a good team player I like to get my job done as well as often as possibleflexibility
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60%
+ / -
-50%
6.
Because you want to find a person who is less eager to work for you so they can slack off and you will have to fire them. It's your choice.
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50%
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-40%
7.
Only will be here for the summer and then I go back to University. Not a long term investment.
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-33.3%
8.
Well I feel I have great people skills to create not only a fun place to work but an awesome place to shop.
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50%
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-33.3%
9.
Not? you should hire me I am and would be a great benefit to your company.
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-33.3%
10.
I am a hard working individual that takes pride in his work.
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-33.3%
11.
I am extremely dedicated to work. Very hard working and pay attention. Always set myself goals to keep improving.
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-0%
12.
I bring years of retail and customer service, and I also have worked with your wine departments to help move product.
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13.
What! You totally want to hire me. You need me! Hard work, experience, dedication and drive!!
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14.
No reasons for not hiring but plenty of reasons you should hardworking, thrive on cuatomer satisfaction, team player.
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-0%
15.
I am a hard worker and someone who will try try try again until it is done correctly I love a challengel.
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16.
I believe that the main reason being that I have not been trained on the till yet, however I am going to overcome this by undertaking my training at my voluntary job. I am also a very fast learner as I should be able to take everything in within a few days.
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0%
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-0%
17.
There is no reason to NOT hire me. I am a hard working person who takes pride in my ability to work as a productive team member. I am always on time, if not early. I am a fast learner and pick up new tasks quite quickly.
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0%
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-0%
18.
I have the skills required to do well at Costco. I work well in a teamam eager to learn new skills and I have a passion for customer service.
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-0%
19.
I am hardworking I work well in a team I have experience in retail and have a passion for giving excellent customer service.
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-0%
20.
I cant see any reason why you shouldnt. I work well as part of a team, get along well with everyone I am dedicated and enthusiastic to learn. I have a passion for giving great customer service.
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-0%
5. Describe to me a perfect retail environment?
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Top Answer
The perfect retail environment is when all team members get along and are happy and positive. I also thrive on it being busy.
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100%
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-50%
Second Best
Greeted at the door with a smile nod or hello. The workers ask if they can help you, not too much so you can be left alone. Helpful cashiers to see if you need any assisstance.
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100%
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-50%
3.
A place that is well organized, clean, and arranged in a manner that attracts the customer to every part of the store in a unisom, flowing way. Also a place that has employees that look approachable and ready to help.
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100%
+ / -
-50%
4.
people are friendly,know their products and where to locate them
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92%
+ / -
-88.9%
5.
A perfect retail environment would have all the merchandise organized,everything would be clean, the employees are friendly, have knowledge of the products and their location.
+85.7%
83%
+ / -
-71.4%
6.
A structured retail environment,organized merchandise, and a very comfortable customer friendly .
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67%
+ / -
-50%
7.
Always happy customers not problems with any merchandise.
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67%
+ / -
-50%
8.
good leadership, organize, clean ,smiley faces
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50%
+ / -
-33.3%
9.
A perfect retail environment to me is plenty of employees who go out of their way to help the customer in need, knows the store top to bottom, and has a basic knowledge of the most popular items.
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50%
+ / -
-33.3%
10.
Fast, friendly and on time.
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50%
+ / -
-33.3%
11.
Clean, friendly environment and someone there that can answer any question I might have. I don't like having to search for help.
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0%
+ / -
-0%
12.
Great products, happy, productive team members, company policies that allow for exceptional customer service.
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0%
+ / -
-0%
13.
Isles cleaned and clear, shelves neat, products arranged in order.
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0%
+ / -
-0%
14.
A perfect retail environment is a well organized store as well as associates who know the store.
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0%
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-0%
15.
Very open, the costumer should feel comfortable while shopping. The costumer is the number one concern and them being beyond satisfied is the definition of a perfect retail environment.
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0%
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-0%
16.
Everyone works together to accomplish the same goal.
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0%
+ / -
-0%
17.
Well organized, clean and priced so customers will be ready to buy.
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0%
+ / -
-0%
18.
Friendly and helpful personal. Make the customer feel the they are number one.
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0%
+ / -
-0%
19.
A perfect retail environment is fast paced, all individuals should have knowledge about the brands, sort queries, proactive, work towards providing creative offers for members.
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0%
+ / -
-0%
20.
Friendly, happy, quick, accurate, and knowledgeable employees. A clean, organized environment, fast service, and a staff who are personable.
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0%
+ / -
-0%
21.
Customers find what everything they need at the right price where they feel welcomed and valued.
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0%
+ / -
-0%
22.
A perfect retail environment is a clean, high efficient, friendly area.
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0%
+ / -
-0%
23.
Clean , knowledgeable about products, knowing where things are and employees always smiling.
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0%
+ / -
-0%
24.
Where everything is clean and organized and a positive environment.
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0%
+ / -
-0%
25.
A perfect environment is where everyone works at a team. Where each member of the team is willing to put in the effort to get the job done and done right, while supporting the other members every step of the way.
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0%
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-0%
26.
One that is organized and everyone works together as a team. Members like to see happy staff who provide exceptional customer service, a clean safe environment for members and employees.
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0%
+ / -
-0%
27.
A perfect retai environment would be one that is organised, safe and clean, easy to locate staff to answer any questions about products or to locate things, staff are happy to be working there.
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0%
+ / -
-0%
28.
A perfect retail environment would be some place where no one has to wait in line for service and that very thing you want is available to you w/out even having to ask and that every employee is upper friendly and helpful w/all the correct answers.
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0%
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-0%
29.
A perfect environment is working as part of a team and being involved in the process and assure the best service to our customers.
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+ / -
-0%
6. Where is your favorite place to shop? Why do you like it?
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-58%
Top Answer
My favorite place to shop is Sears. I love their rewards program, as well as their selection and prices.
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100%
+ / -
-50%
Second Best
Costco, excellent quality product, good prices, friendly staff, good return policy.
+87.5%
86%
+ / -
-75%
3.
the gap because very clean environment you always have smiling faces and they're willing to help you with any and everything and exchanges everytime a very easily done
+71.4%
67%
+ / -
-57.1%
4.
Costco, always have the latest and greatest product at a good price.
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67%
+ / -
-50%
5.
I like shopping at costco. The employees are always helpful and the wear house is always clean.
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67%
+ / -
-50%
6.
Wholesale retailers.
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60%
+ / -
-50%
7.
Brampton bacause nice service.
+66.7%
50%
+ / -
-33.3%
8.
My favorite place to shop is gnc. because it has a wide range of products that accommodate my work out life style.
+66.7%
50%
+ / -
-33.3%
9.
I like to shop at Costoc, it is a well organized warehouse with pricing to match my budget.
+60%
50%
+ / -
-40%
10.
Secondhand stores as it's cheaper or buying bulk.
+66.7%
50%
+ / -
-33.3%
11.
I don't shop very often but when I do it needs to be a clean a friendly place. I do enjoy shopping at target for those reasons. I have also had the wonderful experience in accompanying my neighbor to Costco for her shopping.
+66.7%
50%
+ / -
-33.3%
12.
Kroger, because of their natural foods selection.
+66.7%
50%
+ / -
-33.3%
13.
My favorite place to shop is target its clean and the cashiers are always nice.
+66.7%
50%
+ / -
-33.3%
14.
I like shopping at costcos they offer great products atvgreat prices to suit my budget.
+66.7%
50%
+ / -
-33.3%
15.
Levis, clean envionrment, always smiles on peoples faces, workers are well trained and know where everything is.
+66.7%
50%
+ / -
-33.3%
16.
I love the Gap. When ever I walk in there it is clean, organized, and the staff is always presentable and friendly. They are knowledgeable and can help me with any question I have. They are always smiling and they make customers feel welcome and good to be supporting the company.
+66.7%
50%
+ / -
-33.3%
17.
Best Buy because most of the time everything is well organized , I get good customer service there.
+33.3%
20%
+ / -
-16.7%
18.
Chermside shopping centre. It has nice shops and I always have a great day out with my daughter.
+100%
0%
+ / -
-0%
19.
Costco Antioch, not crowded and the staff is nice.
+100%
0%
+ / -
-0%
20.
Carrefour since the customer service is outstanding and all pallets can be easily identified as well the promotions which are being provided to customers.
+100%
0%
+ / -
-0%
21.
My favorit+ my favorite place to shop is costco because it have everything I need in one place and the quality is excellent.
+100%
0%
+ / -
-0%
22.
I love shopping at The Gap. Everyone who works there is knowledgeable, patient, and kind when ever I ask them for help. Their stores are always neat, clean, and organized. The environment Gap provides is welcoming and it makes me feel good about being a customer who supports their company.
+100%
0%
+ / -
-0%
23.
I love to shop at francescas because everything is organized and color codded. Not overwhelmings.
+100%
0%
+ / -
-0%
24.
Costco great services they have everything a to z.
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0%
+ / -
-0%
25.
My favorite place to shop is anywhere that has great customer service and competitive prices.
+100%
0%
+ / -
-0%
26.
I like to shop at Costco. Bulk products at a great discount.
+100%
0%
+ / -
-0%
27.
I really like costco. I love the produce and the fact it comes in bulk the quality is great.
+100%
0%
+ / -
-0%
28.
Adelaide Central Market because it is busy and I love all the different cultures that go there and the variety of foods.
+100%
0%
+ / -
-0%
29.
I absolutely love any kind of kitchen or home foods store. I love old and new a kitchen gadgets and wish I could but them all! love to bake and cook.
+100%
0%
+ / -
-0%
30.
My favourite place to shop is where I can get good value for money. Everyone likes a bargain and try to save where they can.
+100%
0%
+ / -
-0%
7. How would your references describe you?
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-58.2%
Top Answer
My references will describe me as very reliable, punctual , friendly and always helping out other team mates.
+100%
100%
+ / -
-75%
Second Best
Very serious about work, very hardworking. Always working, helpful at times, positive, upbeat.
+100%
100%
+ / -
-50%
3.
I'm sure they would describe me as energetic, outgoing, willing to cooperate and determined to get any job done. my last boss would most definitely say that i'm eager to learn how to do things correctly.
+70%
67%
+ / -
-60%
4.
That I'm an honest hardworking and reliable individual... who always goes above and beyond...
+66.7%
63%
+ / -
-55.6%
5.
Hard working, great team worker, organized, Loyal, possitive attitude and I always have a smile on my face.
+66.7%
63%
+ / -
-55.6%
6.
Nice,Hard Worker, Always going the extra mile
+66.7%
60%
+ / -
-50%
7.
I'm a dependable, get alone well with others, and I communicate well with others.
+60%
50%
+ / -
-40%
8.
Knowledgeable, friendly, helpful, team player compationate.
+60%
50%
+ / -
-40%
9.
They would describe me as a very hard dedicated worker.
+60%
50%
+ / -
-40%
10.
Great, on time , making sure everything was done from start to finish, and a great listener, and Happy.
+66.7%
50%
+ / -
-33.3%
11.
Hopefully they would descibe my work ethic as very highly motivated to make sure all customers are leaving feeling like i have taking the time to make sure they have recieved any and all help i have always been a quick acall away for any other employee that cannot makje there shift or come in on a schedualed day off.
+42.9%
33%
+ / -
-28.6%
12.
They would describe me as a positive, high energy individual with a great work ethic and an ability to get along with just about anyone.
+100%
0%
+ / -
-0%
13.
My reference would describe me as honest, respectful, kind and trustworthy.
+100%
0%
+ / -
-0%
14.
Hard working. prideful of my customer service. kind hearted.
+50%
0%
+ / -
-0%
15.
As a hard worker with a lot of experience working in retail pharmacy. A pharmacy technician who makes it a point to know her patients and go above and beyond to serve them with dedication, accuracy, attention to detail and compassion.
+100%
0%
+ / -
-0%
16.
Fast pace, flexible, positive attitude, great with customer service and good at multi-tasking.
+100%
0%
+ / -
-0%
17.
They would describe me as a friendly and approachable person with a hard work ethic who is able to work well within a team.
+100%
0%
+ / -
-0%
18.
They would describe me as very hardworking, punctual, and willing to go above and beyond for the good of the company. I do what it takes to get the job done.
+100%
0%
+ / -
-0%
19.
Polite, confident, gives great customer service, clean and tidy.
+100%
0%
+ / -
-0%
20.
My references would describe me as an honest team player, always friendly and helpful. Very hardworking and not afraid to work above and beyond the call of duty.
+100%
0%
+ / -
-0%
21.
Loyal, reliable, tries to do the best of whats asked of me.
+100%
0%
+ / -
-0%
8. What do you know about Costco's working environment?
+65.5%
-58.2%
Top Answer
I know Costco is a warehouse that sales bulk items and is fast paced.
+100%
100%
+ / -
-75%
Second Best
It can be hectic as there are a lot of people that do come to Costco but I do know that they take care of their customers first.
+100%
100%
+ / -
-50%
3.
that is a warehouse wyd much to choose from also clone appliance in anything the house full of family with me
+85.7%
83%
+ / -
-71.4%
4.
That it is fast paced, your working all the time and at the same time youll be able to help customers with different type of products.
+83.3%
80%
+ / -
-66.7%
5.
It is a warehouse type enviornment and that it is fast paced.
+75%
67%
+ / -
-50%
6.
Open 7 days a week, warehouse environment, membership required to shop at costco.
+66.7%
50%
+ / -
-33.3%
7.
Costco is a positive working enviromment.
+66.7%
50%
+ / -
-33.3%
8.
I know costcos work environment is fast paced all workers are to be to work on time, time is not limited but utilizing your time is key.
+50%
33%
+ / -
-25%
9.
If a customer asks for discount.
+100%
0%
+ / -
-0%
10.
There a lot and god.
+100%
0%
+ / -
-0%
11.
Online forums, hearsay, previous work experience.
+50%
0%
+ / -
-0%
12.
It is a clean and tidy environment with all products on pallets. With helpful, driven coworkers.
+100%
0%
+ / -
-0%
13.
That it is a large comanpany, with many people and personalites.
+100%
0%
+ / -
-0%
14.
Very dedicated. Always there and sharp. Very friendly, hardworking, time managing.
+100%
0%
+ / -
-0%
15.
No frills most everything is on a pallet except books and clothing.
+100%
0%
+ / -
-0%
16.
Costco is a fast pace environment. It is a warehouse style building with thousands of high quality items.
+100%
0%
+ / -
-0%
17.
Its a good place to work the company looks after its employees for example promoting from within.
+100%
0%
+ / -
-0%
18.
I know that it is a fast pace job. Mostly everything is in bulk. Customer service is very important.
+100%
0%
+ / -
-0%
19.
I believe that the working environment is similar at Help for Heroes where each department of the shop help each other out and work within a team to reach their goals.
+100%
0%
+ / -
-0%
20.
I know that Costco is membership driven and fast paced, which is exactly what I am looking for.
+100%
0%
+ / -
-0%
21.
I know that its a busy fast-paced, team environment and the employees are happy.
+100%
0%
+ / -
-0%
9. Tell me about a time when it was better to be agreeable in a situation rather than continue the arguement.
+65.7%
-54.3%
Top Answer
Very important to listen to what that person has to say and to show compassion in the situation so that you can affectively resolve the problem instead of arguing.
+100%
100%
+ / -
-66.7%
Second Best
I am naturally opposed to arguements, but people don't get upset randomly for no reason. My first instinct is to gauge the situation and understand what that person wants. I keep a calm tone and posture then respond to their comments. My ability to focus on details tends to resolve most issues.
+83.3%
82%
+ / -
-75%
3.
There was this time at the track when a customer was trying to argue with me telling me he had given me a 20 rather than a 5 dollar bill. I told him that I have to type in the amount in order to open the drawer. But he still insisted he gave me a 20. After a few minutes of questioning it I decide to agree and say okay sir Im sorry I made a mistake. Then confronted the manager about the loss.
+66.7%
60%
+ / -
-50%
4.
With a customer.
+60%
50%
+ / -
-40%
5.
There was this time at the track when a customer was trying to argue with me telling me he had given me a 20 rather than a 5 dollar bill. I told him that I have to type in the amount in order to open the drawer. But he still insisted he gave me a 20. After a few minutes of questioning it I decide to agree and say okay sir Im sorry I made a mistake. Then confronted the manager about the loss.
+50%
33%
+ / -
-25%
6.
When the customers loyality to the store is on the line.
+100%
0%
+ / -
-0%
7.
There was a time when I was working for Credo and there was a new team member. He wanted to try a different way of working on a plan-o-gram. I tried to tell him we had been doing it the same way since we started, but he insisted his was would be better. So I told him we would try his way then. In the end he came around and said that the way we were doing in was better.
+100%
0%
+ / -
-0%
8.
Regarding promotions when there would be brain storming sessions on what needs to be done next different ideas keep pouring in and arguments based on it. Finally as a team we agree on one idea and proceed with it.
+100%
0%
+ / -
-0%
9.
Its never ok to argue with a member . So I would listen to the problem a find the best solution to fix the problem.
+100%
0%
+ / -
-0%
10.
When a customer came back to complain that their car was still culty and they were being quite rude, best to listen and resolve.
+100%
0%
+ / -
-0%
11.
Its always better to listen and be compassionate about the customers problems and let them know you care and try to reslove it with out arguement.
+100%
0%
+ / -
-0%
12.
When there are children around. I actually had a position where my co-workers would argue in front of the children. I learned to calm things down and ask that disagreements be taken somewhere else.
+100%
0%
+ / -
-0%
13.
When customers return things for a refund and the item has been used. Sometimes its better not to cause a scene in front of other cstomers.
+100%
0%
+ / -
-0%
10. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
+73.3%
-46.7%
Top Answer
I always prioritize work based on when the provided task needs to be in effect accordingly sort it out and completes them.
+100%
100%
+ / -
-50%
Second Best
By doing tasks in order of importance and if I notice I wont have enough time to finish ask another staff member who can help you.
+100%
100%
+ / -
-50%
3.
I looked at all tasks assigned and first completed those with definite deadlines and completed those first. Next I completed the tasks that would bring in the most sales while keeping the store looking presentable for shopping and the tasks I couldn't complete I would ask for help from a co-worker or finish on my next shift assuming the task could be left until then.
+87.5%
86%
+ / -
-75%
4.
I need more time i can handel eaverything.
+80%
75%
+ / -
-60%
5.
I organized the tasks from hardest to easiest and made sure to still take my time so that the work is completed good and correctly the first time.
+80%
75%
+ / -
-60%
6.
Complete the task based on its urgency. Not having enough time to complete a task is not an excuse.
+75%
67%
+ / -
-50%
7.
I worked on high priority ones first and asked for help and delegated so that they would be completed.
+75%
67%
+ / -
-50%
8.
Propritizing and time management is very important in the customer service indusrty weather it is a customer in front of me or on the phone i will take prioity of sale.
+50%
33%
+ / -
-25%
9.
I prioritized my tasks by urgency and importance. I am great at organizing my time so I would dedicate time slots in my head for each job and make sure each job was done right and the most important jobs done first.
+100%
0%
+ / -
-0%
10.
I stocked sale items first.
+100%
0%
+ / -
-0%
11.
I accept that I probably cannot finish everything but I make a mental list. What needs to be done first? Most important. And go from there.
+100%
0%
+ / -
-0%
12.
I had to take care of my department as well as 2 others, I focused on getting all of my freight put up first.. Then using the rest of my time to organize the areas.
+100%
0%
+ / -
-0%
13.
Look at what was to be done ASAP and start there what info do everyone else need from to do there job.
+100%
0%
+ / -
-0%
14.
Christmas with 3 departments, made of list, ad items and end caps first, review stock order, fill.
+100%
0%
+ / -
-0%
15.
When I was in the middle of a rush I ran out of supplies to create what was continuously being ordered. So I completed the rest of the order so I could run back and get the supplies I needed to restock as quickly as possible.
+100%
0%
+ / -
-0%
16.
Do what ever I can to finish if not let the manager know he can call other to finish it for me.
+100%
0%
+ / -
-0%
17.
I make sure to get the highest priority done first then go back and do the rest and ask for help if need be.
+100%
0%
+ / -
-0%
18.
Customer was in the reception, the phone was ringing a delivery arrived. I explained to the customer that I would get help.
+100%
0%
+ / -
-0%
19.
I focused and worked on high priority tasks first and ask for help if needed to get the job done correctly.
+100%
0%
+ / -
-0%
20.
I made sure to get the most important and time sensitive tasks done first. Then I would get help on others, if help was available. If things could be left to do the next day, then I would do that. I always do my best to get tasks done as soon as possible.
+100%
0%
+ / -
-0%
21.
By completing the most important job first and ask for some help if you are getting too far behind.
+50%
0%
+ / -
-0%
11. Describe a time when you had to sacrifice quality to complete a job?
+73.3%
-46.7%
Top Answer
I was detailing a car and a customer requested it be done within a particular amount of time. This time was less than the time normally spent being thorough on a detail job. It was completed in time, however not to the standards we hold ourselves to when doing a detail.
+100%
100%
+ / -
-50%
Second Best
This has never happened.
+71.4%
67%
+ / -
-57.1%
3.
When business starts t get busy and you just dont have time to smile or have small chit chat with customers is a time where i would sacrifice quality of customer service in this sense to keep the line moving
+62.5%
57%
+ / -
-50%
4.
I think that you should put quality to completing every job or else it won't be complete.
+66.7%
50%
+ / -
-33.3%
5.
Time constrained project in school.
+66.7%
50%
+ / -
-33.3%
6.
I don't believe in sacrificing quality you just need to assess the situation and find a solution.
+66.7%
50%
+ / -
-33.3%
7.
In my last job , there was no sacrificing quality, people want the job done , and correctly.
+66.7%
50%
+ / -
-33.3%
8.
This had never happened.
+50%
40%
+ / -
-33.3%
9.
I take pride in my quality of work I complete one christmas
+37.5%
29%
+ / -
-25%
10.
I have never sacrificed quality to complete a job. I remember a time when I was under a bit of pressure to finish putting everything back on the shelf to plan-o-gram standards and it was all fiddly items. I was falling behind and asked a coworker to help me finish. Together we got the job done.
+100%
0%
+ / -
-0%
11.
The other morning I had to do my area plus two other areas and wasnt satisfied with my work.
+100%
0%
+ / -
-0%
12.
I never sacrifice quality I look for other ways to get the job done.
+100%
0%
+ / -
-0%
13.
Our store was not shipped a end cap item and our sister stores were out as well, so our end cap went up with a lesser item.
+100%
0%
+ / -
-0%
14.
Promotion catalogs which get printed for customers at times it would be a fast paced work.
+100%
0%
+ / -
-0%
15.
I have never done that. I have always done well with time management, so any job I have had to complete has always been done to the best of my ability.
+100%
0%
+ / -
-0%
16.
Its not ok to sacrifice quality. Quality is what makes a company.
+100%
0%
+ / -
-0%
17.
When too many orders were coming to me at once, moving fast, the product can sometimes not look so nice but I try my best to make it as clean as I can.
+100%
0%
+ / -
-0%
18.
Not spending enough time talking to the customer to check if they had found all the item because the shop is busy and just getting through politely as possible.
+100%
0%
+ / -
-0%
12. How do you think you can work in a team environment here at Costco?
+65%
-55%
Top Answer
Great, I like working with other team members.
+100%
100%
+ / -
-50%
Second Best
I would work very effectively in a team environment as I am a team player and believe communication is successful.
+100%
100%
+ / -
-50%
3.
Listening well, doing my part and then some, being respesctful of others.
+100%
100%
+ / -
-50%
4.
Get to know everyone. Find out what needs to be done and there expectations. Build a connection with coworkers and suprevisors.
+100%
100%
+ / -
-50%
5.
Contribute good ideas, hard working, flexible, patient.
+100%
100%
+ / -
-50%
6.
Teamwork is key. without teamwork you have nothing.
+100%
100%
+ / -
-50%
7.
I get along with people from all different paths in life so i think i could be a goood team player.
+83.3%
80%
+ / -
-66.7%
8.
being the path whatever position they put me in
+80%
75%
+ / -
-60%
9.
I know the costco environment,so I think I can work in a team working.
+66.7%
50%
+ / -
-33.3%
10.
By Helping my fellow coworkers when they need it through learning different positions and sharing in the responsibility with the group while also upholding my own present positional responsibility given me by the leaders of Costco.
+66.7%
50%
+ / -
-33.3%
11.
By being the i can.
+50%
33%
+ / -
-25%
12.
That would be easy. I love working in a team environment.
+50%
0%
+ / -
-0%
13.
By woking in such a large company, everyone should be a team member and help each other.
+100%
0%
+ / -
-0%
14.
Not a problem love to work to gather everyone has there own piece to accomplish if I can help you always will.
+100%
0%
+ / -
-0%
15.
I enjoy other team members ideas and spins on service.
+100%
0%
+ / -
-0%
16.
I get along with people from all differnt paths in life so I think I could be a good team player.
+100%
0%
+ / -
-0%
17.
I have worked with people from my different paths in life a get along well with others. I feel that would make me a good team member.
+100%
0%
+ / -
-0%
18.
I always believe in team work which brings out success and without which all effort as an individual is not relevant.
+100%
0%
+ / -
-0%
19.
Very well. I like working with a team . I enjoy helping others.
+100%
0%
+ / -
-0%
20.
Offering to help colleagues, communicating any areas of concern.
+100%
0%
+ / -
-0%
21.
I love working as part of team. I work mostly independently now, and miss the companionship and sense of accomplishment being part of a close team can bring.
+100%
0%
+ / -
-0%
22.
I know I can work in ateam at Costco because in my past employment and in my most recent I work well in a team environment.
+100%
0%
+ / -
-0%
13. What motivates you to work hard?
+65.7%
-54.3%
Top Answer
What motivated me to work hard is self satisfaction as well as satisfying others.
+100%
100%
+ / -
-66.7%
Second Best
My mother. Seeing her over the years of busting her butt has made me realize that hard work pay off no matter if you get praise for it or not, at the end of the day being tired from working all day is only a good thing if you know you worked your hardest and you can say I gave it my all.
+100%
100%
+ / -
-50%
3.
Like to see what was accomplished at the end. Like to see that I can make a difference.
+100%
100%
+ / -
-66.7%
4.
The satisfaction of a job well done. Not only for my self but also my team members.
+100%
100%
+ / -
-50%
5.
I am motivated to work hard because I like to see customers and coworkers happy. I also want to excel in everything I do both for my self satisfaction and employer satisfaction.
+66.7%
50%
+ / -
-33.3%
6.
The customers are what motivate me. If I see a customer that is unsatisfied I feel as if I have failed my job and should work harder.
+100%
0%
+ / -
-0%
7.
If my custemer is sutisfide with me it makes me happy and motivate to be a hard working person.
+100%
0%
+ / -
-0%
8.
Knowing that customers need there medication to get better and helping anyone who needs help in anything.
+100%
0%
+ / -
-0%
9.
Being able to see the results of my work at the end of the day.
+100%
0%
+ / -
-0%
10.
Job satisfaction at seeing what I have achieved and recognition of a job well done.
+100%
0%
+ / -
-0%
14. How well do you handle customer complaints?
+68%
-52%
Top Answer
Very well, I have had enough experience handling complaints.
+100%
100%
+ / -
-50%
Second Best
Very well. I get all the necessary details from the customer, and let them know I am genuinely interested in rooting out the cause of their complaint. I then take to constructive criticism and use it to analyze how I can better myself, and my team so that we will never receive a similar complaint.
+100%
100%
+ / -
-50%
3.
I think I handle customer complaints quite well. I have learnt not to take it personally. The customer is not usually attacking you but something that has upset them. I just try to keep calm and sympathize with them.
+100%
100%
+ / -
-66.7%
4.
Very well can stay calm and I dont stress.
+100%
100%
+ / -
-66.7%
5.
I always handle customer complaints well because my job is to make sure that their complaint is taken care of and that the customers leave satisfied.
+100%
100%
+ / -
-50%
6.
I do the I can with the knowledge that I have. If the are anger I stay comme. If I cannot help them I will get my superciser.
+100%
100%
+ / -
-50%
7.
Very well. I have always believed that the customer is always right. So when I handle a situation where a customer is upset, I make sure I listen closely to all of the details, and give them the best assistance I can give them.
+100%
100%
+ / -
-66.7%
8.
I am sorry i tell my superviser.
+83.3%
82%
+ / -
-75%
9.
Depending on the complaint I try to help them to the best of my ability and I always maintain composure when deal with an angry customer and one thing i have learned is to always listen to the customers concerns and if I cant help them I will get my supervisor to see how this situation is best handled.
+80%
78%
+ / -
-70%
10.
As long as i know what the correct action is, or who i can ask to be assured that i'm helping the customer correctly, i am very polite and quick to help.
+75%
67%
+ / -
-50%
11.
Depending on the complaint, I try to help them to the best of my knowledge and abilities , and if they are angry I always maintain my composure. and if i cant help them , I get my supervisor.
+75%
67%
+ / -
-50%
12.
I can listen to the customer egerly and try to find all and any reslotution by folling police and procedure.
+75%
67%
+ / -
-50%
13.
how do you handle customers complaints
+57.1%
50%
+ / -
-42.9%
14.
Well. i take the time to listen to the customer and try to help them to the best of my ability.
+60%
50%
+ / -
-40%
15.
Very well listen to them what happened get them to the right manager to help.
+66.7%
50%
+ / -
-33.3%
16.
I will always try to handle the situation first and if its needs an expertise I will inform my manager to take care of the customer problem.
+66.7%
50%
+ / -
-33.3%
17.
I always handle customer complaints well because my job is to make sure that their complaint is taken care of and that the customers leave satisfied.
+50%
0%
+ / -
-0%
18.
Very well , keep calm and try and take care of the problem.
+100%
0%
+ / -
-0%
19.
Very well. Everytime I hear a customer complaint, I drop what I do and pay 110% attention to them. Patient, open ears, calm.
+100%
0%
+ / -
-0%
20.
I handle customer complaints very well. I just stay patient and listen to the customer and do my best to solve their problem.
+100%
0%
+ / -
-0%
21.
Very well actually, I make sure to stay calm and I actually listen to what the costumer is complaining about and try to the best of my ability to resolve the compliant.
+100%
0%
+ / -
-0%
22.
I fell I do well with the customers, you need to put yourself in there shoes.
+100%
0%
+ / -
-0%
23.
I can handle it well as I always try to understand the problem and figure what I can do to to better assist.
+100%
0%
+ / -
-0%
24.
Excellently. The key is to be humble, accept criticism and work harder at whatever the complaint is in reference to, as an individual and as a part of the team as a whole.
+100%
0%
+ / -
-0%
25.
I listen to the problem, establish all the information before deciding the course of action.
+100%
0%
+ / -
-0%
26.
I listen to what they have to say and make them feel like I have interset and that I care about there input or problem and then try to resolve issue the best way I can or direct them to who they could talk to.
+100%
0%
+ / -
-0%
27.
I take the time to listen to what they have to say. Then I will apologize for the way that they feel and then take the steps necessary to fix whatever the problem is.
+100%
0%
+ / -
-0%
28.
Very well I would let the customer explain their complaint and not interrupt them while theyre talking If they became abusive I would call my supervisor.
+100%
0%
+ / -
-0%
29.
I am a good listener and I try to calm the person down understanding and try to pumysel in their shoes get all the facts. Try to get the p.
+100%
0%
+ / -
-0%
15. What is your strength?
+68%
-52%
Top Answer
I'm honest,hard working,on time,never likes to stand around,always has to be busy,very clean and organized person.
+100%
100%
+ / -
-50%
Second Best
Setting continuous goals to keep improving myself as a person.
+100%
100%
+ / -
-80%
3.
Ability to maintain a cool head in tense situations.
+100%
100%
+ / -
-50%
4.
I am a happy positive person and a great team player.
+75%
67%
+ / -
-50%
5.
I have excellent interpersonal skills.
+66.7%
50%
+ / -
-33.3%
6.
I have great communication and people skills which in return allow me to talk to new people easier than most.
+100%
0%
+ / -
-0%
7.
Resourceful and detail-oriented, skilled problem-solver, ability to multitask and a good team player.
+100%
0%
+ / -
-0%
8.
My strength would have to be time management. I know how to get my tasks done in a certain amount of time while also getting them done properly and accurately.
+100%
0%
+ / -
-0%
9.
I am dependable, hard working, very trainable and have great service skills and experience.
+100%
0%
+ / -
-0%
10.
I have many strengths but my number one is I am an honest hard worker.
+100%
0%
+ / -
-0%
11.
I always see things through to the end. I follow my word. Always.
+100%
0%
+ / -
-0%
16. You have been out of work for a while, what have you been doing?
+65%
-45%
Top Answer
School and babysitting.
+100%
100%
+ / -
-66.7%
Second Best
Ive been taking care of my son looking for a job.
+100%
100%
+ / -
-50%
3.
home taking care of the kids
+66.7%
60%
+ / -
-50%
4.
Going to school full time.
+66.7%
60%
+ / -
-50%
5.
No i have been working two jobs a tanning salon and accounting office.
+66.7%
60%
+ / -
-50%
6.
No, I am constantly working the one month i was out of work was because I had alot of classes and I was trying to get ahead in my education.
+60%
50%
+ / -
-40%
7.
I was semi retired and decided I wanted to go back to work part time.
+60%
50%
+ / -
-40%
8.
Before Dairy Queen, I did some college. Otherwise, n/a.
+100%
0%
+ / -
-0%
9.
Seeking for the right opportunity to take up the desired job.
+100%
0%
+ / -
-0%
10.
I originally quit my previous job because I was going to start school at Georgia Southern. But at the last minute, I decided to back off on loans, and try to stay out of as much debt as possible. So for this past month, I have switched schools and applied somewhere closer to home. Where I have been completing forms, turning them in, and finding housing for myself.
+100%
0%
+ / -
-0%
11.
Being the best mom I can be while look for a great job.
+100%
0%
+ / -
-0%
12.
I moved to a very small town in Idaho to care for an aunt who was dying of cancer for 2 years.
+100%
0%
+ / -
-0%
13.
Well my husband and I decided it was best for me to stay at home w/the kids. It worked well for you at the time. A the kids got bit older, I picked up where I left of w/my side graphic designing womb business which I still do on occasi. Mainly family and Friendswood n business. I also branched out and had a small catering.
+100%
0%
+ / -
-0%
17. Name your three best qualities?
+65%
-45%
Top Answer
Hard work, positive attitude and good time management skills.
+100%
100%
+ / -
-75%
Second Best
Honest compassionate ambitious...
+91.2%
91%
+ / -
-88.2%
3.
enjoy the job, hardwork, punctual.
+87%
86%
+ / -
-82.6%
4.
I am reliable, hardworking and determined.
+66.7%
60%
+ / -
-50%
5.
Dedicated employeeCustomer service orientedMutli tasking and works well under pressure.
+66.7%
60%
+ / -
-50%
6.
Loyal, possitive attitude and hard working.
+66.7%
60%
+ / -
-50%
7.
My three best qualities are my willingness to learn, communication is one of my strong qualities but also is my ability to listen, and my work ethic.
+60%
50%
+ / -
-40%
8.
Honesty...Compassion...dependable...
+60%
50%
+ / -
-40%
9.
Im grat multitasker, im fast and great with customers.
+60%
50%
+ / -
-40%
10.
Hardworking...Reliable...Friendly.
+100%
0%
+ / -
-0%
11.
I Give everything my 100%, I am great when it comes to problem solving, whether it be with a customer or co-worker,
+100%
0%
+ / -
-0%
12.
Work well with others, I like to keep busy, I like to work.
+100%
0%
+ / -
-0%
13.
I am a fast learner. I am an intuitive people-person. I am honest.
+100%
0%
+ / -
-0%
14.
My three best qualities would be that I am friendly, always reliable and work great in a team environment.
+100%
0%
+ / -
-0%
18. How does Costco fit into your overall career plans?
+60%
-46.7%
Top Answer
By meeting new people and becoming a great employee of you company.
+100%
100%
+ / -
-66.7%
Second Best
I consider it into my growth strategy and look forward to grow towards the higher managerial roles.
+100%
100%
+ / -
-50%
3.
I have wanted to return to retail for a while and Costco is a big company with many different departments and they promote from within or you can move into another area.
+100%
100%
+ / -
-50%
4.
I look forward to a long and satisfying career and am excited to see where I end up.
+75%
67%
+ / -
-50%
5.
Want to finish out with costco many different opportunities to grow and advance. Great company cares about employees.
+66.7%
50%
+ / -
-33.3%
6.
I would like to start from the bottom to top and become a store manager.
+100%
0%
+ / -
-0%
7.
I see myself learning and growing and learn new skills.
+100%
0%
+ / -
-0%
8.
Well as the company offer promotion from within and this is what I am looking for.
+100%
0%
+ / -
-0%
9.
I am looking for a long term career, meeting new people and becoming a better employee.
+100%
0%
+ / -
-0%
10.
I am looking for a position like this for a company that is as dedicated to their employees as I would be to the company. I am looking to find a fit where I can make this a long term career.
+100%
0%
+ / -
-0%
11.
I see myself there until I retire. I see many options and opportunities to advance.
+100%
0%
+ / -
-0%
19. What are some of your weaknesses?
+57.1%
-45.7%
Top Answer
I am a perfectionist when working which can make me slow at times. But the end result will be that the job is done right and I can move onto the next job.
+100%
100%
+ / -
-66.7%
Second Best
I tend to focus on perfecting the littlest of things, which can be bad because it makes me a little slow on the job sometime, but i have fixed this weakness.
+62.5%
57%
+ / -
-50%
3.
i believe in perfection and afraid to delegate important task to others
+57.1%
50%
+ / -
-42.9%
4.
My weakness can also be classified as a strength. I'm a people pleaser. I tend to put others before me and neglect my own needs which isn't good because in order to acomplish sucess or happiness both parties must be satisfied.
+57.1%
50%
+ / -
-42.9%
5.
Some of my weaknesses is be interviewed and working at the first time because i get nervous and afraid working at the first time because they might get at me for being slow...but i over come my weaknesses when i get along with it.
+60%
50%
+ / -
-40%
6.
A little shy, like things done a certain way so dont always ask someone for help as much as I should.
+66.7%
50%
+ / -
-33.3%
7.
I do not have weaknesses.
+42.9%
33%
+ / -
-28.6%
8.
I'm a perfectionist and a little ocd about things.
+100%
0%
+ / -
-0%
9.
In the past, I have been willing to please others, at the expense of myself.
+100%
0%
+ / -
-0%
10.
One of my weaknesses may be that I set my goals too high.
+100%
0%
+ / -
-0%
11.
Wanted what I do to be perfect, and do it well.
+50%
0%
+ / -
-0%
12.
I really distaste asking for help from anybody, even if they could help me. I always feel like I could improve to avoid this, but I do know at times help is needed.
+100%
0%
+ / -
-0%
13.
I am always too determined to bring out the best in me.
+100%
0%
+ / -
-0%
14.
Sometimes I pay to much attention to a task that I let another task uncompleted. With my three years at Walmart I have worked on avoiding this.
+100%
0%
+ / -
-0%
15.
I am a people pleaser and find it hard to say no but its something im working on.
+100%
0%
+ / -
-0%
16.
I find it difficult to give work over when I feel I can do it more quickly myselt but have learned that people have differnct paces.
+100%
0%
+ / -
-0%
17.
My biggest weakness would be that I tend to put others before me, instead of focusing on me. This could be seen as a strength when it comes to customer service though.
+100%
0%
+ / -
-0%
20. Tell me about a time when you went above and beyond for customer service?
+60%
-40%
Top Answer
I went looking for a product and didnt stop until I found it.
+100%
100%
+ / -
-75%
Second Best
A couple of elder ladies ordered food and her burger was not the way she wanted it. She was inside and I acted like a waiter at a restaurant, not just some fast food. Went up to talk to her, went away, back, until she was pleased.
+100%
100%
+ / -
-50%
3.
A customer had a son that wasn't gaining weight i gave her information on various weight gainers our weigh protein and signed her up with a gold card with saved 20% on her perchase. i was.
+66.7%
60%
+ / -
-50%
4.
I always try to go above and beyond because if i was in another persons postion i would like someone to help me above and beyond their expectations.
+66.7%
60%
+ / -
-50%
5.
we did not have a product the customer needed I called to other stores to find product. Assisted pt to car. Assist pt with transfers.
+66.7%
60%
+ / -
-50%
6.
Lining up storage and lawn service for a relocated customer.
+60%
50%
+ / -
-40%
7.
Treating the customer how you ould hope to be treated if you were in their shoes. Utmost respect, and helping them to the best of your abilities.
+60%
50%
+ / -
-40%
8.
I always go avoce and beyond... helping customers decide... takeing them to the products they are looking for helping them pack and or lift their items into carts and cars...whatever their needs are I try to accomadate because that is my natural nature but also cause I represent this company.
+50%
40%
+ / -
-33.3%
9.
I always try to go above and beyond for customers.
+100%
0%
+ / -
-0%
10.
Always go above and beyond if something is important to a member contact the right person to get what they want or need.
+50%
0%
+ / -
-0%
11.
When selling wine I also walked the Costco customer over to the cheese section and helped them match a cheese.
+100%
0%
+ / -
-0%
12.
During returns from customers where I had to break the return policy regulations and satisfy the customer keeping my manager informed.
+100%
0%
+ / -
-0%
13.
I always make sure my guest have everything thing they need if not I go and get what they needed.
+100%
0%
+ / -
-0%
14.
I helped her find what she wanted, then helped her to find it it petite, then showed her to the fitting room.
+100%
0%
+ / -
-0%
15.
I did this a lot working at several different locations in a city for Walgreens. I often called doctors, made insurance calls, anything really that would make a patient satisfied with my work.
+100%
0%
+ / -
-0%
16.
A customer cam to the workshop and a particular reoccuring complaint when I referred them to the manager they took care of it personaly and the customer was very grateful that I had taken the time to listen.
+100%
0%
+ / -
-0%
17.
Went looking for a product and did not stop until found. Also I truly try to put the customer first if someone came in with a Rx and they were not feeling well I would put them ahead and do them first.
+100%
0%
+ / -
-0%
18.
Just last week I was asked to go into an apartment where there was a sewage back up and clean the mess in the bathroom. Even though this is not my ideal job, I showed up with a smile and did the job.
+100%
0%
+ / -
-0%
19.
When a customer wanted a menu item change because of their allergies. I was able to deviate from the menu and create something pleasing for her.
+100%
0%
+ / -
-0%
21. Tell me about your experience in working in retail?
+60%
-40%
Top Answer
I love talking to customers and helping them in any way I can. I have had a lot of experience working in retail from working at Kmart when I was a teenager in a few different position like checkout operator, front end controller and also in a the plasticware department. Most recently at Bunnings as a register operator in a warehouse inviroment. Duties including serving customers, keeping a clean and safe area, collecting trolleys and helping out on the service desk answering phones and processing returns.
+100%
100%
+ / -
-75%
Second Best
I dont have that much experience in retail but I know that you have to know where products are and be able to describe and compare different products to the customer based on their needs and to be able to suggest products that are useful based on that customer.
+66.7%
60%
+ / -
-50%
3.
I have cash experience and i have merchandise experience.
+60%
50%
+ / -
-40%
4.
I have enjoyed the human interaction. Satisfying customers and co workers alike in a way that makes them feel valued has made retail work fulfilling and kept me interested.
+66.7%
50%
+ / -
-33.3%
5.
Take it to the manager and let them know where I found it.
+100%
0%
+ / -
-0%
6.
Worked in retail for about 23 yrs as a cashier and did managers responsibilitys but never got the title.
+50%
0%
+ / -
-0%
7.
My experience in retail would be in the food area and my position at the cash register has been to offer our sales and amazing deals to our guests.
+100%
0%
+ / -
-0%
8.
I have sold a lot of products , I like to try them my self , so I can give my real opinion, and then I have no problem convinceing them to buy.
+100%
0%
+ / -
-0%
9.
I have none, but I do figure out what it is like for my boyfriend. He works in a retail environment at Fred Meyers. I do know trying to finding things and assissting customers is a biggie.
+100%
0%
+ / -
-0%
10.
Enjoy talking with people enjoyed the merchandise end of it. Like too present the product in such a way it gets your a attention.
+100%
0%
+ / -
-0%
11.
Seven years, I worked my way up from bagger, then Cashier, to bookkeeper, to Gen Mer head in charge of a crew of 3
+100%
0%
+ / -
-0%
12.
Working in retail is very existing, it provides an opportunity to interact with customers, understand customer preferences and needs, As well back office work in terms of buying, pricing, promotion.
+100%
0%
+ / -
-0%
13.
I have had a little over a year of experience with retail by learning how to pay attention to every detail, handle customer complaints, handle and maintain the till in the cash register, deliver quick customer service, continuously be a hard worker as well as a team player, be punctual, be personable, respect everyone, be friendly, put the customers needs before my own, and make sure everything in my area is clean, organized, well-maintained, and prepared for the next shift to come in at all times.
+100%
0%
+ / -
-0%
14.
I work tire shop for 3 year know good quality and bad quality.
+100%
0%
+ / -
-0%
15.
Really hectic but I was able to collect myself to not panic and able to have to customer leave satisfied.
+100%
0%
+ / -
-0%
16.
It can be stressful but it is satisfying to help customers. Working in retail is about making the customer feel number one and letting them know if they need help we are here.
+100%
0%
+ / -
-0%
17.
I have worked as a cashier and stocking clothing for various places since high school. I have experience working jewelry and the service desk for a very well known university bookstore.
+100%
0%
+ / -
-0%
18.
I used to work for famous cookie store and to prepare for te Christmas push, worked the entire bight so tat we could have enough cookies for the next busiest day of the year.
+100%
0%
+ / -
-0%
22. How would you deal with an angry customer while you were busy completing tasks?
+60%
-33.3%
Top Answer
Customer is always the priority. I will hold the work, sort the issues for customer and continue with my work.
+100%
100%
+ / -
-50%
Second Best
Always stop what you are doing and take the time to listen to the customer. Do what it takes to resolve the issue fully before returning to your tasks.
+100%
100%
+ / -
-66.7%
3.
Stop dedicate my time with the customer listen patiently and assist them anyway i can.
+83.3%
80%
+ / -
-66.7%
4.
I would try to remain as pleasant as possible while completing the task at hand. There's no need to be rude.
+80%
75%
+ / -
-60%
5.
I would stop and assist the customer first. I would find out what the customer wanted or expected, and assist if possible.
+75%
71%
+ / -
-62.5%
6.
Stop what I was doing, find out the problem, see if I can find the solution, if I can't, tell the customer to please wait a moment while I get a supervisor.
+75%
67%
+ / -
-50%
7.
For me if possible i would stop and assist the costumer first so that ill find out what the costumer wanted.so that he will be solve to her problem.
+66.7%
60%
+ / -
-50%
8.
I would ask the customer that I will help them as soon as I complete the task.
+100%
0%
+ / -
-0%
9.
I would calmly explain to the customer that I would be with them momentarily if they could please hold on a second. I would then finish what I was doing and approach the angry customer. I would do my best to understand their issue and to fix it without further angering the customer.
+100%
0%
+ / -
-0%
10.
Depending on Costco polices and due to the nature of the complaint I would recommended the person to speak to the front end manger.
+100%
0%
+ / -
-0%
11.
I would first apologize to the customer for their bad experience, then do everything in my power to root out the cause of their issue. If I was unable to satisfy the customer, I would politely document their concern and forward it to someone in a position to help.
+100%
0%
+ / -
-0%
12.
I would remain calm and sympathize with the customer and tell them I will get a manager.
+100%
0%
+ / -
-0%
13.
Stop my task listen to the problem solve it for them or find someone that could solve it.
+100%
0%
+ / -
-0%
14.
Stop and listen, and try if I could not help find someone who could , and ckeck back.
+100%
0%
+ / -
-0%
15.
Drop the task and pay 110% to the customer. Customers come first in my book.
+100%
0%
+ / -
-0%
16.
Stop and listen if I can resolve the problem will get the to someone that maybe able to help them better than I van.
+100%
0%
+ / -
-0%
17.
I would give my full attention to them. I would be patient and kind to them. I would listen carefully to details, assist them to the best of my ability, and if that did not work, then I would get my supervisor to give them the assistance they need.
+100%
0%
+ / -
-0%
18.
I would stop doing what I was doing and give the member my full attention and listen untill they explain the problem to me and see what im able to do to.
+100%
0%
+ / -
-0%
19.
I would stop what I was doing to listen patiently to the customer and help them if I was able to or ask my pharmacy manager to assist me if they needed to.
+100%
0%
+ / -
-0%
20.
I would stop what I was doing listen and resolve the situation as best I could.
+100%
0%
+ / -
-0%
21.
I would stop my task and listen to what they have to say and try not to take anything personal. I would then direct him for help if I could not assist them anymore.
+100%
0%
+ / -
-0%
22.
Stop what you are doing and listen to what the customer is tellling you.
+100%
0%
+ / -
-0%
23.
Well I would take a moment to calm them down and lend an ear. Especially if I was operating heavy machinery.
+100%
0%
+ / -
-0%
24.
Well I would take a moment to calm them down and lend an ear. Especially if I was operating heavy machinery.
+100%
0%
+ / -
-0%
23. What steps do you take to solve a problem?
+53.3%
-26.7%
Top Answer
First see what problem is, try and help, are get someone who can help and follow thru.
+100%
100%
+ / -
-80%
Second Best
I try to figure out what the problem is and then visualize what are some ways that can solve the problem.
+100%
100%
+ / -
-50%
3.
Listen, write down the issue, check facts, find a solution.
+100%
100%
+ / -
-50%
4.
I would look at all the facts and ask the people who are involved in the problem to contribute their input. I would look at all the positive things and negative things and how it will impact others. I would try to find a solution thats cost effective and have the least amount of negativity.
+95.2%
95%
+ / -
-90.5%
5.
I first take into account exactly what happened that caused the problem, by asking the people involved , and then determine the best possible solution that has little to no consequences and impacts the situation in a positive way.
+75%
67%
+ / -
-50%
6.
I would look at all the facts and ask the people who are involved in the problem to contribute their input. I would look at all the positive things and negative things and how it will impact others. I would try to find a solution thats cost effective and have the least amount of negativity.
+66.7%
50%
+ / -
-33.3%
7.
I try to solve a problem by analising issue,if Ican not I counstaltant my supervizer.
+66.7%
50%
+ / -
-33.3%
8.
Listen , diffuse, follow proper procedure and policies iand if i dont have authority to make decision go to the next authorized co-worker.
+66.7%
50%
+ / -
-33.3%
9.
First, identify the problem. 2: collect all relevant information and ask questions if clarity is needed. 3: come to a acceptable solution for all involved.
+100%
0%
+ / -
-0%
10.
Talk to the person calmly to try to get at the problem.if I can't help in anyway I refer them to a supervised on duty.
+100%
0%
+ / -
-0%
11.
Identify the root cause of the problem. Learn and catalog all necessary steps in eliminating the root cause of the problem. Execute those steps.
+100%
0%
+ / -
-0%
12.
Stay calm. Think about all the aspects to what caused the problem. And then work towards fixing it by putting a plan into action.
+100%
0%
+ / -
-0%
13.
I look at the problem and ask coworkers for their input.
+50%
0%
+ / -
-0%
14.
Being attentive to the problem, think about methods for solving it and if its beyond control will seek advice from manager.
+100%
0%
+ / -
-0%
15.
Find out the problem fix the problem or ask for help.
+100%
0%
+ / -
-0%
16.
First, I understand and learn all the details of the problem, figure out what the steps are to the solution and solve it.
+100%
0%
+ / -
-0%
17.
Identify what it is and what I can do if anything.
+100%
0%
+ / -
-0%
18.
See and understand the problem then try to compromise or do steps to fix it.
+100%
0%
+ / -
-0%
19.
Listen to the problem and find a solution if I cant then I would ask my supervisor.
+100%
0%
+ / -
-0%
20.
I start w/gathering all the facts and perhaps ask questions to make sure I understand everything. If I sont know the answer, I will look it up or find someone to help.
+100%
0%
+ / -
-0%
24. When was the last time you contributed to a team effort and what was your role?
+40%
-26.7%
Top Answer
At Grocery Outlet my present job and my role was making sure the aisle looked nice in organized.
+71.4%
67%
+ / -
-57.1%
Second Best
During a computer class assignment at school. We had to program a vacation travel. My role was to find the prices of passports, of itinerary, and food. I did my job very well.
+66.7%
60%
+ / -
-50%
3.
The last time I was part of a team effort was when I was working with Statistics Canada and I was the crew leader assistant.
+60%
50%
+ / -
-40%
4.
I worked @ a Hospital on a Cardiology Unit as a P.S A
+60%
50%
+ / -
-40%
5.
High school, where a the four of us had to prepare a paper on a research paper. my specific part was to interview and send out surveys to collect the results.
+50%
40%
+ / -
-33.3%
6.
The last time i contributed to a team when i was playing for kennedy high school basketball team. i motivated each player to step up in there role by pumping them up.
+50%
40%
+ / -
-33.3%
7.
When I worked for Island Narritvies we collected data from the community in a group and entered it into a data base.I was one of the individuals that organized the information of the material.
+100%
0%
+ / -
-0%
8.
I am a closer most nights and I delegate the work to be done in my area and then I communicate with the closing managers to see what other areas need attention.
+100%
0%
+ / -
-0%
9.
At Fedex, all four load docks competed in a contest to achieve the highest cube rate (average percentage of cubic space occupied) My role was package handler of the single busiest chute on our dock. We won the contest.
+100%
0%
+ / -
-0%
10.
I am in a role of team effort every day at Bunnings but something that really stands out in my mind is when I worked for a company by the name of credo. We did refits on older Bunnings stores. It was important to work as a team as a lot of things were a 2 person lift with steel beams and boards. Also you would take other peoples opinions and put in your own opinions as to get the job done more efficiently.
+100%
0%
+ / -
-0%
11.
This morning. I helped set up some displays and ended up finishing the job myself in record time.
+100%
0%
+ / -
-0%
12.
At my current job, we are responsible to get food prepared and delivered in a timely manner for catering. Working as a team is very important during our scheduled caters because we need to satisfy our customers.
+100%
0%
+ / -
-0%
13.
At my current job, we are responsible to get food prepared and delivered in a timely manner for catering. Working as a team is very important during our scheduled caters because we need to satisfy our customers.
+100%
0%
+ / -
-0%
14.
Every day, you have to work as a team player,you have to get along with people.
+100%
0%
+ / -
-0%
15.
Last time I contributed to a team effort would probably be a paper that I wrote approximately a week ago with two other students. My role was to do 1/3 of the paper.
+100%
0%
+ / -
-0%
16.
Actually at Dairy Queen during the winter. Only three people worked, cook, manager, and I. I helped everyone out to make things run as smoothly as possible.
+100%
0%
+ / -
-0%
17.
Do what I need to for any position if someone is out sick step in and do there Dailey routine to run the business.
+100%
0%
+ / -
-0%
18.
I was the senior certified technician at walgreens. I was a leader who continually worked as hard or harder as newer hires for my own satisfaction and to the satisfaction of my bosses. I like to be the best I can be, not better than others, but my personal best.
+100%
0%
+ / -
-0%
19.
At the school I help with providing transport for the school to local competitions that would not be possible without the help of parent , I encourage others to do so as well.
+100%
0%
+ / -
-0%
20.
I work on a team of 5 for an apartment community. Together we achieved a 100% rental rate, with a waiting list to rent an apartment with us. As the housekeeper for the community, it is my job to make sure that current residents as well as potential residents see the place as clean and inviting.
+100%
0%
+ / -
-0%
21.
Kitchenhand at SPQR we had a time limit to geteverything done and everyone worked together to do it.
+100%
0%
+ / -
-0%
25. Why do you feel you will be better suited for this job than the rest of the applicants?
+45%
-25%
Top Answer
Since I began researching this company and preparing for my interview, my commitment has been comparable to someone who has stake in the company. In this I have exhibited the very ambition this company will depend on to continue thriving in the future. I have also demonstrated in my previous work experience, an ability to learn and adapt to any system within a particular business. I cant say none of the other applicants posses similar qualities as me, but I would be best suited for this job because I posses the ambition and well-roundness to bring a level commitment the company deserves.
+100%
100%
+ / -
-50%
Second Best
Because I want to make the most out of this opportunity. No one else has the passion and detication that I have.
+100%
100%
+ / -
-66.7%
3.
I have a great deal of experience and am willing and able to learn. I am also extremely reliable, punctual and am a quick learner.
+83.3%
80%
+ / -
-66.7%
4.
I have over 7 years over 20 years of inventory experience the strongest I ve gotten is from the lasr 7 years working for the state my inventory levels have always been below my targets
+75%
67%
+ / -
-50%
5.
I know I'll be better suited because I'm freshly entering the workforce meaning that you can teach,guide, and mold me into whatever kind of employee you need me to be as I've got no experience to procure any bad habits/immovable attitudes to fall into that would/could cause problems.
+75%
67%
+ / -
-50%
6.
I know I am better suited for the job because I have more than 4 years of experience in customer service, I am reliable and always strive for the best. I am comfortable in my workplace and i enjoy what I do!
+66.7%
50%
+ / -
-33.3%
7.
I have 4 years of experience, in sales and customers service. i also always look forward to increasing sales to where costco is is profitable most of the time.
+66.7%
50%
+ / -
-33.3%
8.
I know that i am better suited for this job because i have 2 years experience of customer service and half a year experience taking care of patients at a retirement home as a CNA. i am experienced in dealing with quick problem solving situations. I am reliable, competent,Hard working,and enjoy working with others to provide the best possible service to customers.
+66.7%
50%
+ / -
-33.3%
9.
I feel that I can communicate with customers very easily.
+66.7%
50%
+ / -
-33.3%
10.
I feel that I am a good a choice as any other applicants but what sets me aside from the rest is my desire to get back to work after being home raising children for the last 10 years... I need a start and hope that you will trust in my abilities after this interview to be a great new addition to your staff.
+50%
33%
+ / -
-25%
11.
I have experience in retail and a business management diploma which would make me a goof fit for your company. I have many skills,qualities, and knowledge which would be beneficial to Costco.
+100%
0%
+ / -
-0%
12.
I have a great deal of experience and am willing and able to learn. I am also extremely reliable, punctual and am a quick learner.
+100%
0%
+ / -
-0%
13.
Im better suited for the job because im honest dependable and love what I do.
+100%
0%
+ / -
-0%
14.
I am a hard worker and knows what it takes to make a business successful, curtious, politeness, and communication.
+100%
0%
+ / -
-0%
15.
I can work any day and any shift that you will need. I always set goals and hate standing around. I get paid to work, you know?
+100%
0%
+ / -
-0%
16.
I care will work hard to be good at what I do work is work time not personnel time.
+100%
0%
+ / -
-0%
17.
I cant judge the other applicants, but I have a very good customer service record.
+100%
0%
+ / -
-0%