Arguing doesnt resolve anything. I think compromising and being able to acept everyones opinions is important.
With a customer who had clearly breeched the returns agreeement was causing such a disruption in store and making it very unpleasent for customers and staff, it was easier to agree to refund the custmomers items instead of causing a greater scene and shwo other customers how to deal with awkward people.
Arguing doesn't solve anything, everyones opinion matters.
The customer is always right ,so by arguing we don't resolved anything.
Whilst on the shop floor with the customer.
When it is not going to be effective to the company.
Customer service is all about ensuring the customer always leaves happy, which means agreeing with them is better for a situation than continuing the argument.
I believe an argument has to come to a resolution or else you will never be able to fully commit yourself.
In a particular situation on a very busy morning in Mcdonalds, a customer came in complaining and very angry, she was screaming at a fellow employee for forgetting her order, even though I knew and so did others that she didnt place the order, instead of disputing this, we agreed to give her the product she was looking for and apoligise.
My boss only wanted a certain amount of potato chips from one company each week. However, my two coworkers believed we should keep a full stock, because we would get credit for outdated products. Even though I agree with my boss, I would just agree with my coworkers instead of debating with them.