"I strongly believe in training the business users when the IT organization implements new systems. The training increases the user's efficiency with the new systems and decreases the support they will need. However, I recognize that training also involves costs. Therefore, I prefer to implement training programs and strategies that are effective, easy to execute, and involve minimal disruption of the business operations. Methodologies I employ to accomplish this include online training, FAQs, videos, and tutorials the users can reference if they have a question. I only conduct classroom or one-on-one training if it's necessary and would be more efficient than the other methodologies I've mentioned."
