Systems Engineer Mock Interview
Master 30 Systems Engineer interview questions covering infrastructure, integration, and technical problem-solving.
Question 29 of 30
Do you believe it is important to develop a new training program for business users when new IT systems are added to the organization?
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William Swansen has worked in the employment assistance realm since 2007. He is an author, job search strategist, and career advisor who helps individuals worldwide and in various professions to find their ideal careers.
Training programs are expensive and need to be carefully considered when new technology is added to an organization. The benefits of the training programs are obvious, but the costs associated with them are high. These include the costs to develop the training program, any outside resources required, and the time the business users need to invest in the training and take away from their productivity. The interviewer wants to make sure you understand this and learn about some training alternatives and options you can recommend.
William Swansen has worked in the employment assistance realm since 2007. He is an author, job search strategist, and career advisor who helps individuals worldwide and in various professions to find their ideal careers.
"I strongly believe in training the business users when the IT organization implements new systems. The training increases the user's efficiency with the new systems and decreases the support they will need. However, I recognize that training also involves costs. Therefore, I prefer to implement training programs and strategies that are effective, easy to execute, and involve minimal disruption of the business operations. Methodologies I employ to accomplish this include online training, FAQs, videos, and tutorials the users can reference if they have a question. I only conduct classroom or one-on-one training if it's necessary and would be more efficient than the other methodologies I've mentioned."
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