How to Answer: If a customer demands to speak to a manager, what do you do?
Advice and answer examples written specifically for a Retail job interview.
27. If a customer demands to speak to a manager, what do you do?
How to Answer
This situation could happen to anyone, and it doesn't necessarily mean that you've done something wrong. However, your manager's time shouldn't be spent on petty concerns, which is why most retail associates receive training in dispute resolution. Talk to the interviewer about the action you would take in this scenario. If you have training in dispute resolution, this question is a great time to mention your training.
Written by Rachelle Enns on February 16th, 2021
Answer Example
"I make to take my dispute resolution training and do everything on my level before escalating an issue to a manager. I'd apologize to the customer if they were not satisfied and ask if we could come to a resolution at the associate level. My managers' time is important so I would only escalate if it were truly the only option remaining."
Written by Rachelle Enns on February 16th, 2021
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