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Retail Mock Interview

Question 30 of 30 for our Retail Mock Interview

Retail was updated by on March 23rd, 2021. Learn more here.

Question 30 of 30

Have you ever broken company rules to make a customer happy?

"I have been trained to know that rules and policy are there for a reason. If I were not sure what to do or were asked to break or bend a rule, I would refer to my employee manual or ask a manager to assist."

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How to Answer: Have you ever broken company rules to make a customer happy?

Advice and answer examples written specifically for a Retail job interview.

  • 30. Have you ever broken company rules to make a customer happy?

      How to Answer

      Breaking the rules, and bending them, CAN be different from each other. Often, retail organizations are okay with you bending the rules to keep a customer happy. You need to know your audience, though! If the company is very stringent regarding its policies and procedures, then approach this question with caution. If the organization is well known for being flexible, you can indeed be more flexible with your answer.

      Written by Rachelle Enns on February 16th, 2021

      Answer Example

      "I have been trained to know that rules and policy are there for a reason. If I were not sure what to do or were asked to break or bend a rule, I would refer to my employee manual or ask a manager to assist."

      Written by Rachelle Enns on February 16th, 2021

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "There was a customer who had only received part of his order because of a miscommunication with a co-worker of mine. I had to explain the situation to my manager and try to smooth over the situation as the customer felt they were being blamed. I added some free high-float to his order to make sure his balloons didn't deflate too quickly like the ones that were left behind."

      Jaymie's Feedback

      Customer satisfaction is important, but the interviewer may use this question to gauge if you would break the rules or policies. Be sure to explain that you would follow the process for customer complaints and would speak to your manager if you had any questions about the policy or felt like a customer was asking you to do something you were not authorized to do.

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