How to Answer: What would you do if a patient complained to you about one of your coworker's conduct toward him/her?
Advice and answer examples written specifically for a Medical Laboratory Technician job interview.
3. What would you do if a patient complained to you about one of your coworker's conduct toward him/her?
Why the Interviewer Asks This Question
This question aims to test your knowledge of internal procedures used within healthcare establishments. While the exact protocol for this may be specific to the place you're applying, there are general rules that should be followed by all healthcare providers, no matter which facility you work in. It is important to explain that all complaints must be taken seriously and be directed to the appropriate member of staff so that appropriate action can be taken. Emphasize that patient concerns should never be ignored.
Written by Heather Douglass
Entry Level Example
"I've never had a patient complain to me about one of my coworkers. If I were faced with this situation, I would assure the patient that I will talk to my supervisor so that he can help address the situation. I believe it is important to let a patient know that any concerns will be addressed, but to not 'choose sides,' as this can make the situation worse. I believe that leaving the responsibility of investigating the complaint with my supervisor is the most appropriate action to take."
Written by Ryan Brunner
Answer Example
"It is unfortunate that situations like this ever occur. However, when they do, patient safety and concerns should always be acknowledged. If a patient presented a complaint to me, I would notify my immediate supervisor and give him whatever information I have so that he can investigate the validity of any allegations and act accordingly."
Written by Heather Douglass
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