How would you handle the situation if you had a team member who constantly seemed to be abandoning his post and leaving unfinished work?
Although this is not meant to be a "trick question," it is important to remember to answer carefully. The interviewer understands that it takes a team effort to make a lab run efficiently. Further, he knows that if one person does not fulfill his responsibilities, it can cause a strain on others. What the interviewer is looking for is your ability to address a possibly tense situation with professionalism while maintaining as much order as possible within your role.
"There are times when everyone feels a bit inadequate or as if they can't finish a job. That's understandable. If a coworker was constantly leaving a job incomplete, however, I think it may be better left to the lab manager to address the issue. In this case, I would ask to speak to my supervisor privately and voice my concerns. I would remember to not be judgmental, as the supervisor may already be aware and taking measures to correct the situation. I will continue to do my job as assigned and offer assistance to others, when I am able."
"It can be frustrating when others don't do their job, as we all work together as a team to get things done. However, it is not my job to correct another employee. If the situation is truly one that seems to be habitual and it is affecting my work or the overall production of my team, I will report my concerns to my supervisor and trust them to manage the situation."
"Unfortunately, situations like this may arise in any work environment. I have learned, throughout my career, to not pass judgment too quickly. There are often times that a person is going through something personally and it affects their work before they even realize it. I would like to think that I could kindly offer support to my coworker and see if we can work as a team to get things accomplished and caught up. If that approach does not work, I will notify my lab manager and let it be handled by them."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
Talk to him personally. Let him be reminded that drs and patients are dependent on our job and will reflect patient healthcare.
Lauren's Feedback
Great start. I created more depth in your response so the interviewer can see more of your value system and work style.
I value transparency and open communication in the workplace. I would address the situation privately and expeditiously, as their actions are a reflection of the overall company reputation. I treat others the way I would like to be treated, so when having the discussion, I would offer my observations while coming up with solutions to address the issue. I do not want to blame or confront people; that method is unnecessary and not constructive.
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